Hi I’m Jenifer Borja from Philippines,*we booked from homeaway apps last Dec...

GetHuman-jenibor's customer service issue with HomeAway.com from January 2020

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The issue in GetHuman-jenibor's own words
Im trying ro refund our payment because they cancelled it already! ... Hi I’m Jenifer Borja from Philippines,*we booked from homeaway apps last Dec. **, **** with reservation ID: HA-Z*T*** at Property ID: *******, they debited the amount of US$*** in our account and yet the property cancelled our request. we are asking for refund and yet no answer has given to us! we want a FULL REFUND because they cancell the reservation.**we tried to chat, send forms and call them thru international calls, but nothing happened. Thank you for the help!
it cause us a lot of trouble. Its the only fund we have for the trip and yet until now we havent receive the amount we paid with nothing!
just a REFUND
I am new, I should have read the reviews first before I booked.
we do lot of things to reach to home away customer service it seems that they ignore the request.
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HomeAway.com

Property rental service
Customer service issue
Reported by GetHuman-jenibor
Jan 6th, 2020 - a year ago
Not resolved
Seen by 26 customers so far
Similar issue to 456 others
0 customers following this
Items needed
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Billing address
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Timeline

GetHuman-jenibor started working on this issue
Jan 6th, 2020 6:47pm
GetHuman-jenibor indicated the issue is not fixed yet.
Jan 7th, 2020 1:26pm