Reservation *********Unfortunately my reservation was canceled by the host last minute...

GetHuman-kclcdes's customer service issue with HomeAway.com from May 2019

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The issue in GetHuman-kclcdes's own words
Reservation *********Unfortunately my reservation was canceled by the host last minute....as in I was notified less than ** hours in advance. On the website I see that this request was made on March **, three days before I was notified. After trying in vain for over ** minutes to try to find a way contact Home Away, my sister had already been able to rebook us on AirBnB, unfortunately in a smaller two bedroom place instead of having three bedrooms, for the same price. **I’m incredibly disappointed in this experience with Home Away and questioning what kind of customer service they have. Are you compensating me for the additional cost *smaller accommodation? **If what the hosts tell me is true I feel bad for them, but I don’t even know if that’s the case. **Please inform me why my reservation was canceled (I know what I was told) why I was only informed on the **th when the request was made on the **th, and what support * compensation Home Away is willing to provide so I can evaluate how I want to follow up on this issue. **Thank you, *Kelly

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HomeAway.com

Customer service issue
Reported by GetHuman-kclcdes
May 18th, 2019 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1417 others
0 customers following this

Timeline

GetHuman-kclcdes started working on this issue
May 18th, 2019 1:36pm

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