Our issue was fixed. Thanks to the two people who helped us . Noom and Saphire were the...
GetHuman-hartzsue's Loyalty program issue with HomeAway.com from May 2019
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The issue in GetHuman-hartzsue's own words
Our issue was fixed. Thanks to the two people who helped us . Noom and Saphire were the only reason our vacation was saved. A big thank you to them and their great customer service. Tim and Sue Hartz
GetHuman-hartzsue did not yet indicate what HomeAway.com should do to make this right.
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How GetHuman-hartzsue fixed the problem
Our issue was the owner who never showed up to show us his rental property after talking to him ** mins before we arrived. Sapphire from home away couldn't reach him either but assured us we would be okay. Put us up at Nice Hotel and gave us a case * to use the next day to settle our * day vacation. Called the next day and Noom helped us get another place at same price. He was so comforting and understanding . We definetly will use Home Away again.
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