Hello,*I sent booking request and got the answer. I didn't pay required amount of money...

GetHuman-ingasan's Overcharge/Strange charge issue with HomeAway.com from March 2019

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The issue in GetHuman-ingasan's own words
Hello,*I sent booking request and got the answer. I didn't pay required amount of money to confirm my reservation but found out that status changed to 'reserved' and service fee of *** euro has been charged without any notification*Property***********Unit**MOLINET*Reservation ID********Dates**Jul **-Aug *, ****, ** nights*Guests*** adults, * children**I immediately contacted owners and cancelled reservation (which I didn't confirm). Concerning service fee I got from them the following**Dear Mrs Tolstikhina, *We inform you that we are not responsable for the Homeaway service fees. *Simply contact them, on the homeaway website, you can find your phone. *Thanks for the understanding. *Best regards *Guillem Serra.***I think that responsibility of service fee refund lays completely on Homeaway and hope that I will soon get the money back.*Inga Tolstikhina

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HomeAway.com

Overcharge/Strange charge issue
Reported by GetHuman-ingasan
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 1128 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-ingasan started working on this issue
Mar 28th, 2019 11:11am
GetHuman-ingasan indicated the issue is not fixed yet.
Apr 1st, 2019 6:35am
GetHuman-ingasan indicated the issue is not fixed yet.
Apr 6th, 2019 4:19am
GetHuman-ingasan indicated the issue is not fixed yet.
Apr 6th, 2019 12:04pm