Hello,*I sent booking request and got the answer. I didn't pay required amount of money...
GetHuman-ingasan's overcharge issue with HomeAway.com from March 2019
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-ingasan's own words
Hello,*I sent booking request and got the answer. I didn't pay required amount of money to confirm my reservation but found out that status changed to 'reserved' and service fee of *** euro has been charged without any notification*Property***********Unit**MOLINET*Reservation ID********Dates**Jul **-Aug *, ****, ** nights*Guests*** adults, * children**I immediately contacted owners and cancelled reservation (which I didn't confirm). Concerning service fee I got from them the following**Dear Mrs Tolstikhina, *We inform you that we are not responsable for the Homeaway service fees. *Simply contact them, on the homeaway website, you can find your phone. *Thanks for the understanding. *Best regards *Guillem Serra.***I think that responsibility of service fee refund lays completely on Homeaway and hope that I will soon get the money back.*Inga Tolstikhina
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