Hello! My family booked through your website two places to stay in Japan in the cities...

GetHuman-asgand's customer service issue with HomeAway.com from March 2019

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The issue in GetHuman-asgand's own words
Hello! My family booked through your website two places to stay in Japan in the cities of Tokyo and Osaka. The booking took place through the Travelmob service, which is your partner and to the site of which we were redirected via your official website.*Reservation number Property ID ******** Reservation ID *E*BX-ARB*-ASKD) and Property ID ******** Reservation ID *E*BZ-CY**-BQZQ). Cash was deducted from our light immediately after making your reservation.*After a short time, the booking data was canceled at the initiative of your official partner.*Currently, the money for canceled reservations are not returned to me.*In this regard, my son and I are not able to pay for accommodation in another hotel.*Also for this reason, we cannot issue a visa to Japan so far.*I ask you to take urgent measures to return the specified money for unconfirmed bookings.*Sincerely, Alexander.
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Customer service issue
Reported by GetHuman-asgand
Mar 12th, 2019 - 5 mons ago
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Mar 12th 10:02am