We are Superhosts on Airbnb, and after almost a year of hosting, got our first personal...

GetHuman1390983's customer service issue with HomeAway.com from October 2018

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Help with my HomeAway.com issue
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The issue in GetHuman1390983's own words
We are Superhosts on Airbnb, and after almost a year of hosting, got our first personal, hurtful, and nasty complaint. We are pretty new on Homeaway. I feel that a complaint this hurtful and personal could really hurt our home business, and also Homeaway’s revenue. In our listing she was pre-warned that she would hear noise from upstairs, as we are a young family. She was trying to keep her young child on east coast time and had a *am flight without notifying us in advance. Also she shouldn’t complain about there being no sink*counterspace*freezer, as what is pictured (mini fridge, microwave, stove top) is precisely what is available. It’s as if Ashley didn’t read through the listing description, and then made her review into personal attacks on us, our business, and our family. Thanks for considering! We appreciate being on Homeaway!

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HomeAway.com

Customer service issue
Reported by GetHuman1390983
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 637 others
0 customers following this

Timeline

GetHuman1390983 started working on this issue
Oct 22nd, 2018 4:23pm