I need to cancel my rental cabin , what is the policy on refunds ?

GetHuman-betsyrob's customer service issue with HomeAway.com from August 2018

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The problem: I need to cancel my rental cabin , what is the policy on refunds ?
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HomeAway.com

Customer service issue
Reported by GetHuman-betsyrob
Aug 22nd, 2018 - 3 mons ago
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GetHuman-betsyrob started working on this issue
Aug 22nd 12:37am
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Aug 22nd 12:37am