Our vacation rental is completely not as advertised and is in very bad condition. We s...

GetHuman979728's customer service issue with HomeAway.com from August 2018

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The issue in GetHuman979728's own words
Our vacation rental is completely not as advertised and is in very bad condition. We stayed one night because we didn’t have a choice and have since moved to a hotel for the rest of our stay so that we are in safe, clean and maintained lodgings. We have let the manager know and she has not returned any of our messages so we wanted to talk to you on getting a refund set up ASAP for the unused nights given this was a clear bait and switch listing.**Thanks,*Mike
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HomeAway.com

Customer service issue
Reported by GetHuman979728
Aug 11th, 2018 - 7 mons ago
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman979728 started working on this issue
Aug 11th, 2018 5:13pm