I booked a property yesterday. Your site said it was available this weekend. I just rec...

GetHuman753155's customer service issue with HomeAway.com from June 2018

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Help with my HomeAway.com issue
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GetHuman753155's next move: talk to a HomeAway.com rep without waiting on hold.
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Before contacting them, items GetHuman753155 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman753155's own words
I booked a property yesterday. Your site said it was available this weekend. I just received an email from owner that actually the property is NOT available this weekend. Have I already been charged? Yesterday, I provided all of my credit card info to you.
GetHuman753155 did not yet indicate what HomeAway.com should do to make this right.
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HomeAway.com

Customer service issue
Reported by GetHuman753155
Jun 5th, 2018 - 5 mons ago
I have an issue with HomeAway.com too
Not resolved
Seen by 2 customers so far
Similar issue to 53 others
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Timeline
GetHuman753155 started working on this issue
Jun 5th 6:41pm