I have reserved three homes by instant booking already each time I get email saying not...

GetHuman261762's customer service issue with HomeAway.com from May 2018

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman261762's own words
I have reserved three homes by instant booking already each time I get email saying not available after it was when booked. We have placed information over, and over again to reserve homes. I'm concerned about credit card information, and very frustrated trying to secure a rental with your site. You ask us to set up an email, and manager of home has emailed us, but we can't seem to open the email either. We reserved instant booking online for ********, and paid for it including insurance. What is going on ???
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HomeAway.com

Customer service issue
Reported by GetHuman261762
May 20th, 2018 - 6 mons ago
I have an issue with HomeAway.com too
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Seen by 3 customers so far
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Timeline
GetHuman261762 started working on this issue
May 20th 6:50pm