Booked a * night stay and changed to *- night stay, but total cost of trip did not chan...

GetHuman628647's customer service issue with HomeAway.com from April 2018

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Help with my HomeAway.com issue
Before contacting them, items GetHuman628647 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
GetHuman628647's next move: have a HomeAway.com rep call.
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The issue and preferred resolution, in GetHuman628647's own words:
Booked a * night stay and changed to *- night stay, but total cost of trip did not change (nightly rate increased by $***). I have sent * messages to owner and also contacted customer service with no resulting change in invoice amount.
I trust that HomeAway.com will make this right and come up with a resolution that is fair.
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HomeAway.com

Customer service issue
Reported by GetHuman628647
Apr 25th, 2018 - 3 mons ago
I have an issue with HomeAway.com too
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Seen by 2 customers so far
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Timeline
GetHuman628647 started working on this issue
Apr 25th 6:44pm