For a period of time the deposits were held by Homeaway in an escrow type account. Then...
GetHuman-sissiep's customer service issue with HomeAway.com from April 2018
21 views | 343 similar | 1 following
Help with my HomeAway.com issue
First: share to improve GetHuman-sissiep's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-sissiep to get a HomeAway.com rep on the line!
Always use the GetHuman Phone to call HomeAway.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-sissiep may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-sissiep's own words
make sure that Homeaway did not deposit refundable deposits into my account, they assured me that it would not happen. ... For a period of time the deposits were held by Homeaway in an escrow type account. Then all of a sudden they began placing the guests refundable deposits into my bank account and then removing them at the end of their stay. I absolutely did not want this.
Due to the mismanagement of Homeaway in handling the refundable deposits with my bank account in the past* I was forced to cancel the property from VRBO and restart it up under a different property account. This cost me many many thousands of dollars and there are deposits that have never been accounted for. I was promised over and over again that they would never withdrawal funds from my bank account, unless it was a cancellation by a guest. Now they are doing it on a regular basis. This is my *th call on this and have been repeatedly told that it is just a minor glitch in their computer system and as a Premier customer I will get call backs and follow up for this to be remedied any time. That was several months ago and numerous phone calls (all initiated by me, with NO FOLLOW UP BY HOMEAWAY)
Homeway to immediately correct the glitch and fix the problem NOW NOW NOW. Stop taking the money from my account until they correct the problem. If the money was coming out of their po
I have an issue with HomeAway.com too
How GetHuman-sissiep fixed the problem
We are waiting for GetHuman-sissiep to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!