For a period of time the deposits were held by Homeaway in an escrow type account. Then...

GetHuman-sissiep's customer service issue with HomeAway.com from April 2018

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The issue in GetHuman-sissiep's own words
make sure that Homeaway did not deposit refundable deposits into my account, they assured me that it would not happen. ... For a period of time the deposits were held by Homeaway in an escrow type account. Then all of a sudden they began placing the guests refundable deposits into my bank account and then removing them at the end of their stay. I absolutely did not want this.
Due to the mismanagement of Homeaway in handling the refundable deposits with my bank account in the past* I was forced to cancel the property from VRBO and restart it up under a different property account. This cost me many many thousands of dollars and there are deposits that have never been accounted for. I was promised over and over again that they would never withdrawal funds from my bank account, unless it was a cancellation by a guest. Now they are doing it on a regular basis. This is my *th call on this and have been repeatedly told that it is just a minor glitch in their computer system and as a Premier customer I will get call backs and follow up for this to be remedied any time. That was several months ago and numerous phone calls (all initiated by me, with NO FOLLOW UP BY HOMEAWAY)
Homeway to immediately correct the glitch and fix the problem NOW NOW NOW. Stop taking the money from my account until they correct the problem. If the money was coming out of their po
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HomeAway.com

Customer service issue
Reported by GetHuman-sissiep
Apr 6th, 2018 - 2y ago
I have an issue with HomeAway.com too
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Seen by 17 customers so far
Similar issue to 513 others
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Timeline
GetHuman-sissiep started working on this issue
Apr 6th, 2018 1:55pm