We chose this company because it had good reviews. Instead, however, I had a very bad e...

GetHuman-yicongch's customer service issue with HomeAdvisor from October 2018

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The issue in GetHuman-yicongch's own words
We chose this company because it had good reviews. Instead, however, I had a very bad experience with this company. The first time I met with a company representative, he was very nice, explained to me the problems the dryer had very thoroughly* he promised me he will order the parts and gave me a one year warranty for them. However, for the second time, when he supposed to come to install the parts,he didn’t show up. I called him several times, but he told me that he had a family emergency. He promised me he would go to my house the next day. However, during the second day, after I waited for him for a couple of hours, he called to tell me that he couldn’t install the parts because the parts didn’t have warranty. He then said that he didn’t want to risk his money to install the parts if they didn’t have warranty. I tried to argue with him. If the parts didn’t have warranty, why did he promise me that he would install the parts with a one year warranty. He didn’t want to risk his money, but he wasted me two weeks here ( because we need to wait for the parts to arrive). I am very upset by this experience. Right now, I am still looking for another contractor.
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Customer service issue
Reported by GetHuman-yicongch
Oct 18th, 2018 - 3 mons ago
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GetHuman-yicongch started working on this issue
Oct 18th, 2018 5:51pm