Home Depot Customer Service Issues

I purchased three empty propane tanks on 2-16-[redacted] at the online price of $49.98 each. However, upon checking my receipts, I noticed that they were actually charged at $59.98 each. Despite the online price still showing as $49.98, when I contacted the store, they explained that the lower price was only for orders placed on their website and not in-store. This feels disheartening as I had opted for curbside pickup assuming I would be given the same price. Upon reviewing my other purchases, I saw that the propane tank price had been increased on the site. This experience has left me feeling let down by the company. It's unfortunate that in these times, trust seems hard to come by. I urge the company to look into when the price change occurred and consider making it right.

I want to express my gratitude to two employees at your Menomonee Falls location. Travis at the customer service counter went above and beyond to assist my wife and me. Not only did he answer all our questions with a great sense of humor, but he also made our shopping experience enjoyable. His exceptional service deserves recognition. Similarly, while in the electrical section, Randy provided us with invaluable assistance. He was not only knowledgeable but also patient in helping us decide on lighting fixtures for our new home. When he noticed us struggling to choose lights, he stepped in and helped us make the best decision. Randy's expertise was truly remarkable, and we look forward to returning for our future projects and seeking out the help of these outstanding employees.

A while ago, I purchased an LG washer and dryer from Home Depot. The delivery team wouldn't install them, claiming there were plumbing issues, but my plumber confirmed the plumbing was fine. When the delivery team returned, they still refused installation, so I managed to install them myself. Now, I bought pedestals from Home Depot, but the delivery team declined to install them due to the units being installed over 2 months ago, which was never communicated to me. I contacted customer service, but they couldn't assist with installation. This Home Depot experience has been frustrating, and I want to share my negative experience. I emailed customer service 6 days ago with no response.

I am very disappointed with Home Depot's delivery procedures. I ordered a major appliance on March 2, [redacted], and it was supposed to be delivered today, March 26, [redacted], to my billing address. However, the delivery driver was given the wrong city and zip code, even though the address number and street were correct. I contacted the online major appliance hotline, but they were unhelpful in resolving the issue. All they could suggest was canceling the order and placing a new one, which would take 5-10 days for a refund and would cost more due to price increases. As a loyal customer who spends over $40K annually, this experience has made me consider taking my business elsewhere. --- Golden Pinnacle LLC Contracting and Building Maintenance P.O.BOX [redacted] Pittsburgh, PA [redacted] [redacted]

I bought several potted plants from store [redacted] last spring, and recently one of them died. I tried to return it following the one-year return policy for live plants, but encountered issues with the SKU. After some effort, I found the SKU on the pot at another location and brought it back to the store on 4/4/[redacted]. Despite having the SKU, the store could not process the return due to a discrepancy in the system, which showed a 90-day return policy instead of the one year mentioned on the Home Depot website. The store insisted on the 90-day policy and did not honor the one year period. To resolve this, I am considering purchasing another identical plant this year to facilitate the return within the 90-day window. The differing policies are confusing, and I would appreciate some clarification. Thank you.

Subject: Urgent Repair Needed for Kitchen Faucet I wanted to bring to your attention an issue with the kitchen makeover completed on 9-21-21, which included cabinet refacing, new countertops, and a new sink with a faucet. Although I am generally satisfied with the job, I have recently noticed the faucet starting to wobble, becoming increasingly unstable with each use. It appears that a retainer or nut may have come loose and requires tightening. Regrettably, my attempts to contact the listed manager, Glynn Norgan, have been unsuccessful thus far. I kindly request prompt assistance in addressing this matter to ensure the faucet is securely fixed without further delay. Sincerely, Paul D. [redacted] Sandpiper Macomb, Michigan [redacted] Phone: [redacted] Customer No. [redacted]90 Lead or PO [redacted]2

I've been unable to access my online account for months. I've contacted customer service multiple times and was given case number: INC[redacted]6, yet I haven't received any updates in over two weeks. I enter my correct email and saved password, but I'm constantly being told one of them is wrong. Despite trying to reset the password and waiting for the code to be sent to my email, I've not received it after ten attempts. Today, when contacting Customer Service, I had trouble with the call quality and was unable to get assistance. I'm unsure how to proceed to gain access to my account in order to check my orders.

I purchased an Electrolux freezer (model # FFFU20FZVWO, Serial #BBO[redacted]) from Home Depot in January [redacted]. Unfortunately, the freezer stopped working less than a year later, causing all my food to spoil. Home Depot mentioned they couldn't assist since I didn't have an extended warranty. I contacted Frigidaire, and a repair technician identified the issue as the compressor and mentioned they needed to order a new one. It has been several weeks, and I haven't received any updates from them. When I tried to follow up, I encountered a full voicemail at a different company. I'm concerned about my food loss and not having a working freezer. The repair company I reached out to is Burkhalter Appliances at [redacted]. I appreciate any assistance. Thank you. - Eleanor C.

My daughter experienced an incident at Home Depot in Murrells Inlet, Myrtle Beach on 04/22/[redacted]. A piece of wood sticking out from a crate caused her to trip and injure herself in the garden section. Despite customers' help, she hit her head, briefly passed out, and sustained scrapes on her knees and foot. The staff did not call for a manager or offer assistance. I contacted the manager who advised us to return for a report. Despite visiting as instructed, we have yet to hear from anyone as promised by 04/25/[redacted]. We have photographic evidence of her injuries. I am reluctant to involve a lawyer but feel strongly that this incident was not her fault. Witnesses even noted the hazard prior to the accident. It is disappointing that no one assessed the need for medical attention or followed up with us. The lack of support and care in handling the situation is concerning.

I have been let down by the Memphis Home Depot store on Popular Avenue with their delivery services multiple times. Initially, I encountered issues with a canceled order for a storage house. Despite the reinstatement after multiple calls to customer service and the store, the problems persisted. Recently, on 05/2, I ordered building materials online and paid for expedited delivery on May 3. After being notified of a delay and given a new delivery window for May 4, the items never arrived. Upon checking the tracking information, I discovered the items were not even dispatched. During my call to customer service, Tiffany explained that my order was left behind by the delivery truck. A supervisor, who showed little concern for the inconvenience caused by the repeated delays, rescheduled the delivery for May 6 and accused me of rudeness when I expressed dissatisfaction before abruptly ending the call.

I recently visited Store Number [redacted] in Richmond, VA, where I purchased an item two days ago. After assembling it, I noticed the product was damaged. I returned to the store and sought assistance at the Returns/Customer Service counter, where I was helped by Solomon. I was immediately impressed by Solomon's welcoming smile, professionalism, and exceptional knowledge. He efficiently addressed my issue and explained the resolution process clearly. Solomon's outstanding customer service skills truly stood out, making my shopping experience at Home Depot extremely positive. I rarely write such commendations, but Solomon's exceptional service compelled me to share my appreciation. He is a valuable asset to your team and deserves recognition for his exemplary work. Please convey my gratitude to Solomon and acknowledge his exceptional service. Thank you.

I recently had a partial order cancellation which led to a charge still showing on my credit card, affecting my credit score negatively by [redacted] points. The delivery for a freezer has been unsuccessful three times, leaving my refrigerator disconnected in the middle of my kitchen floor. With no refrigerator for four weeks, I've resorted to using coolers with ice that melts quickly, causing me to discard food. This situation is particularly challenging as my cat requires refrigerated medication due to stomach cancer. Despite my attempts to reach out for assistance, I have been met with unhelpful responses from customer service. The ongoing issues with Home Depo have been frustrating, and I plan to address them on social media and contact legal assistance if necessary.

I am seeking a refund from Home Depot for a showerhead and tub faucet combo purchased on 11/25/21 through order # W[redacted]91, paid with VISA ending in [redacted]. The BWE 10-inch square Bathroom Shower Combo was misrepresented as standard installation compatible with most showers, but it is not the case. After delays and rescheduling, I attempted to return it on 4/28/22 due to incompatibility with my existing shower system. TRE at Home Depot rejected the return with a frustrating note about store credits. I have contacted The Retail Equation but encountered long wait times and unfriendly representatives. I am looking for Home Depot to override the denial and issue a credit refund to my VISA card. Thank you for your attention and support. Best regards, Raquel Diaz-Sprague.

I accompanied my mother to the Home Depot in Lake Worth to order a new kitchen countertop. Unfortunately, our experience with the sales associate, Hilda Gomez, was disappointing. Ms. Gomez was immediately rude by mentioning her time constraints before helping us and avoided giving us a clear answer about the pricing. This lack of professionalism escalated the conversation. The situation worsened when Ms. Gomez's manager, who remained unnamed, also demonstrated disrespect. Another customer even shared a similar negative encounter with us. The overall experience was extremely unprofessional and upsetting. Despite our previous purchase of flooring, we will be canceling the countertop order and seeking services elsewhere to avoid further issues. It is disheartening that my mother was treated unfairly, especially since we were polite throughout the interaction. I hope that this behavior does not persist with other customers.

I recently purchased a refrigerator and signed up for a promotion using my email address on May 23rd. Upon receiving a thank you email with a $5 coupon valid until June 8th, I was surprised to find out the coupon actually expired on May 9th. I only printed it on June 4th to buy some paint. This discrepancy is frustrating. It would be a fair resolution to honor the $5 coupon. I foresee this issue repeating as I am hesitant to share unnecessary personal information to fix the error. Home Depot's impersonal approach at the service desk may deter customers from resolving complaints. If this trend continues, they might lose frustrated customers to more service-oriented businesses._home Depot might eventually focus on selling flowers and apparel to specific interest groups.

When I try to access my Home Depot account online, I simply want to log in and shop without the hassle of retrieving a code from my email to validate my login. It's frustrating to waste time going back and forth between my email and the website just to sign in. If I encounter this verification process, I usually abandon it and shop at other stores like Sears or Lowe's where I don't have to deal with codes. My preference is to log in seamlessly without interruptions or codes. If this isn't possible, I'll take my online home improvement shopping to Lowe's or another retailer.

On 5/28/22, I placed an order with Home Depot for a RIDGID Leaf Blower, order #WB[redacted]2. The delivery was scheduled for June 4th via Fedex (#[redacted]72), but the package never arrived. The tracking information shows that the package was "shipped," but in reality, it was not. Fedex received the information from Home Depot, however, they never received the package from Home Depot in Locust Grove, Georgia, causing the order to be stalled with a pending status. After contacting Home Depot and Fedex, there seems to be a miscommunication on who is responsible for the package pickup. As a result, the package remains undelivered, leaving me in a difficult situation. I would appreciate if someone could investigate the shipping status of this order and arrange for a new shipment to ensure prompt delivery.

I placed an online order for a screen door, and it was supposed to be available at the Hyannis Home Depot. However, when my builder went to pick it up last Friday, they couldn't find it. I called customer service online, and they reassured me that the door was there. I even spoke to the Hyannis Home Depot customer service desk, who confirmed its availability. Despite this, when my builder returned, the door was still nowhere to be found. The repeated mix-up has been incredibly frustrating and costly. It's baffling how this mistake could occur twice. When I called, the automated system even recognized my query about the screen door, yet it was not at the store. I am still without the door and feeling very frustrated. I believe some form of compensation should be provided for the time and inconvenience caused. This whole situation has been completely avoidable and unnecessary.

I wanted to share about my experience at store #[redacted] with Greg in the bath and kitchen department, who I believe goes by "Santa". Greg was incredibly helpful when my family visited on Father's Day and today to look at faucets and sinks. Not only did he assist us and answer all our questions, but he also interacted wonderfully with my young daughter. Despite her being just a year and a half old, she felt comfortable around Greg. During our recent visit, my daughter accidentally hurt herself, and Greg went above and beyond to help by suggesting where to find first aid supplies and even bringing her an ice cube. His genuine care and expertise were truly remarkable. As a retail manager myself, I know exceptional customer service when I see it, and Greg exceeded all expectations. I am grateful for his assistance and kindness, and I will definitely be returning to the store, perhaps just to say hello to Greg. Thank you for having such an outstanding team member.

I placed an order (WB[redacted]4) on June 5, [redacted], which included a Whirlpool 5.1 cu. ft. Gas Range in White, a 3 Year Protection Plan priced between $[redacted] to $[redacted].99, and a Gas Range Installation Kit. The delivery was scheduled for June 17. When the range was delivered, the installation kit was missing, even after my dad asked the delivery person for it. Despite visiting the local Home Depot in Ponce, they informed us the kit should have been delivered separately and wasn't available in-store. Since June 17, reaching a customer service representative has been challenging, and when I did, they couldn't assist in contacting Whirlpool in PR or Home Depot in Ponce. I requested a refund due to the delays and uncertainty about the stove's functionality, but was informed a refund wasn't possible after a week. How should I proceed if I can't install the stove I paid for with the missing kit?