Home Depot Customer Service Issues

I am in search of a wire cover to deter coyotes from entering my Pawhut 4x6 outdoor kennel. I am considering Model [redacted]-PANEL-R with STORE SKU [redacted]. However, the descriptions have left me perplexed about how it will fit on my rectangular kennel, which measures 72.47 x 47.75 x 72. I aim for a snug fit that I can secure with an underwire. I need guidance on how to select the right size and ensure it will fit properly, as there seems to be two sizes available without an option to choose. Thank you.

I have visited the Home Depot in Cherry Hill, NJ multiple times recently as a disabled person who requires a scooter. I always use the entrance that is not designated for contractors due to safety concerns with the contractor vehicles. Unfortunately, every time I visit, there are no scooters available at the main entrance where most customers enter. It seems all the scooters are left at the contractor end since the check out is located there. Today, once again, I had to walk all the way to the contractor entrance to find 6 scooters just sitting there. It is becoming unsustainable for me to shop at Home Depot if I have to make that long walk each time. Perhaps the employee responsible for gathering shopping and loading carts could also ensure that scooters are evenly distributed between the entrances. I hope Home Depot Cherry Hill can address this issue and show consideration for disabled customers. Thank you.

Subject: Issue with Order WD[redacted]0 On June 23rd, I placed an order for a project with Home Depot, my preferred store. Unfortunately, one of the items I needed was only available at locations more than an hour away. Despite this inconvenience, I went ahead with the order and was later informed that the items were not in stock as the website indicated. I initially expected to be notified when the items were available again. However, due to the delay, I had to source the products elsewhere to complete my project. I recently realized that I was charged for the order that I never received, which I find troubling. I contacted customer service and was advised to travel back to the distant store to cancel the order. This solution is impractical for me, as it would require a 2-hour round trip and additional expenses. I kindly request that you cancel or transfer the order to my local store for cancellation. Please address this issue promptly. Thank you, - G.

I purchased carpeting last November and had it installed in January. Unfortunately, there has been an issue with the installation - there is an open seam between the bedroom door and the hallway, even though the carpet is all the same style. I have tried nine times to have this issue resolved, but the CFI (carpet installer) has failed to show up, respond, or fix the problem. The local Home Depot in Portage, Michigan has also been unresponsive to my phone messages and emails regarding this issue. After the most recent visit by CFI on 7/22/21, it was agreed that a refund for the carpet and padding, totaling around $[redacted].00, would be issued by either CFI or Home Depot. I would like this matter resolved promptly, as I have been waiting for a resolution since the incorrect installation in January.

Dear Customer Service, I am writing to report missing items from my recent order of the Ramsond DIY Mini-split unit received on September 1st, [redacted]. The delivery came yesterday, and although the box was intact, several crucial items were not included in the package. I believe another box may have been missing due to the volume of parts that would not fit in the received one. My order number is: WD[redacted]2. The items I did receive are as follows: - Outdoor unit - 2 rolls of fabric tape - Power cord - Insulation putty - Insulated line-set - Drain hose However, the following are missing: - Indoor unit - Wireless remote - Control cable - Vibration pads - Wall sleeve - Black right-angle plastic part - Installation guide and other documents I would appreciate it if you could inform me when the replacement parts will be shipped or the expected arrival date. Thank you,

I made a dishwasher purchase online from Home Depot more than a month ago. Upon ordering, my credit card was charged promptly. The scheduled delivery and installation for Saturday, September 25th, between 9 am and 1 pm did not occur, and there was no communication about the delay. The logistics company suggested rescheduling for October 6th, but we insisted on priority due to the missed appointment. Today, September 29th, between 9 am and 1 pm, there was no sign of the installers. We were informed that we are #9 in line for installation, despite being missed previously. I am unsure if anyone will arrive today and believe I shouldn't have to pay for installation given the delays. Considering the extended wait for delivery and installation, I am considering disputing the charge with my credit card company.

I placed an order for a window for my mother's home on April 9th. By July 21st, the window had not arrived, so I decided to cancel the order. I have been trying to get my down payment refunded since then. After contacting the seller multiple times via text, he directed me to Mr. Miers. Despite reaching out to Mr. Miers through text and phone calls, I have not received a satisfactory response. I even contacted someone at the corporate office the previous week, who claimed the refund would arrive by last Friday or this Monday, but I have yet to receive it. It's almost October, and I'm dismayed at the lack of progress in returning my $[redacted] down payment. My name is D. Paul, and the window was for my mother's home at [redacted] Choctaw Drive, Pineville, Louisiana, [redacted]. I sincerely hope for a swift resolution to this matter, as I manage all my mother's affairs due to her age and financial constraints. You can reach me at [redacted] or [redacted] Dawn Drive, Pineville, LA, [redacted].

I am disappointed by the treatment I received at Home Depot in Augusta Georgia. On 9/28, I faced issues with a cashier named Jaleen when purchasing succulents at the Bobby Jones location. Despite clear signage for a 6/$20 sale on succulents, the cashier argued with both me and another customer about pricing discrepancies. While the other customer's issue was resolved, mine was not, leading me to believe I was treated unfairly due to possible discrimination. This incident is not isolated, as I have faced similar disrespectful behavior at this branch in the past. I have made numerous attempts to address this issue through various channels but have received no response so far. I believe more training or consequences are necessary to rectify the discrimination at this store. It is disheartening that my complaints have been ignored despite my persistence. The lack of accountability from Home Depot is unacceptable, and I hope for a resolution to this matter promptly.

Dear Home Depot, I recently had an AC system installed on August 31, [redacted], but I am dissatisfied with the quality and price. I visited your East Hanover, NJ store on August 27, [redacted], where a salesperson from A.J. Perri, Mirimanyan, Hovhannes, offered me a Rheem system for $15,[redacted], claiming prices would go up on September 1. Feeling pressured, I agreed and paid $10,[redacted] for a non-energy-efficient unit with only the compressor and air handling unit installed. After installation on August 31, I noticed issues with the system, including noise and improper installation. Despite contacting the salesperson and A.J. Perri, the responses were unsatisfactory. I believe I have been overcharged for the system and installation, as similar units retail for much less. I am disappointed in the product and installation, and I am seeking a resolution from Home Depot. I request the removal of the system and a refund to regain my trust in your company. Sincerely, Dincer E., PhD, PE.

I bought a Frigidaire Gas Range online last month. The stove was supposed to be delivered, but no one showed up. I reached out to the Eagle Creek store in Indianapolis for assistance, but despite contacting customer service, they failed to complete the delivery as promised. Even though the tracker claimed the delivery was attempted, we were home all day. To resolve the issue, I spoke with the store manager to cancel parts of the order. The manager assured me everything would be taken care of in 3 to 4 days, but the stove is still on my account a month later. I received poor service, false information about the delivery, and the stove remains on my account. I purchased the stove hassle-free from Best Buy the next day. This experience has been disappointing, and I am considering canceling my Home Depot credit card due to this situation.

My boyfriend and I purchased a Whirlpool commercial washer in March or May, but it's not working. I reported the issue a week ago and had an appointment for October 14 between 8 am and 12 pm, but no one showed up. When I called, they mentioned a $[redacted] service fee, which I didn't expect since the washer is less than a year old. Unfortunately, I can't find the receipt. Can you assist me in locating the purchase date using the model and serial number? I recently found some crucial documents that may include the purchase date.

I had a terrible experience with the delivery today. Here are the issues that need to be addressed from the delivery of my appliances on November 4: 1. The 12’ upgraded water line for the refrigerator was not delivered as paid for and needs to be installed. 2. There are holes on the right side of the refrigerator that need plugs. 3. The refrigerator needs to be leveled, drawers installed, and all packing removed. 4. The anti-tip bracket needs to be installed on the stove, and the stove also needs to be leveled. None of these tasks were completed during the delivery. I had to call the delivery person back to install the refrigerator handles. The service was very poor. Despite paying over $[redacted], the delivery was careless. The delivery person even refused to install the stove initially, claiming I didn't have the cord, which I proved with my receipt. They only plugged in the stove and did not level it or install the anti-tip bracket. This is unacceptable. I am confirming the appointment for November 4, [redacted], in the afternoon to address these issues. This treatment of paying customers is disgraceful and shocking. Regards, Connie B. [redacted] Southpointe Drive Orlando, FL. Order number WD[redacted]1

Dear Customer Service, I am considering taking legal action against your company and Asurion regarding an issue with a GE Refrigerator I purchased in April [redacted]. The refrigerator broke down after 2.5 years, and the repair process with Asurion has been ongoing for 45 days without resolution. Each time I followed up, I was promised a response in 3 days, but no progress has been made. I am facing significant inconvenience as my family has been without a refrigerator during this time. I urge you to address this matter promptly. Sincerely, R. J.

I have my doubts about receiving a response, but I purchased carpeting on 12/17/[redacted] and had them return to fix one wrinkle. After calling again, I discovered five wrinkles. They claim it's not covered because I don't have them professionally cleaned, even though we use a carpet shampooer regularly. This seems unrelated to the carpet not being stretched properly. My husband had to rent a stretcher to fix it himself, as they did a poor job. I can't recommend their installation services to anyone. My husband frequently remodels homes in our park of [redacted]-plus houses and has spent a lot at their store. This experience was handled poorly, and I expected better customer service. We have never had such widespread carpet wrinkling issues before – even the 20-year-old carpet we replaced didn't have wrinkles. Very dissatisfied, Mary.

I am writing to formally lodge a complaint about my recent experience at your Monrovia#[redacted] store on 10/20/[redacted]. Around 2 pm, while at the self-checkout, I encountered an employee named Ma Thyka. She insisted on opening each mask box for scanning, despite my explanation that they were for friends and could not be opened. When I brought this issue up with another cashier, Miss Ma returned and became confrontational, even raising her voice at me. The manager intervened but seemed dismissive of my concerns. As a long-time customer, I was deeply upset by this incident and have taken my business elsewhere since. I hope that this feedback leads to improvements in customer service going forward.

I received a customer appreciation gift from Home Depot which I selected to be an oxygen/pulse meter. Unfortunately, the item arrived in a crushed box and did not work even after adding batteries. I paid $7.45 for shipping and handling. I would like a refund for the shipping charges as the item turned out to be faulty. I can return the item to the nearest store. Thank you.

I have a delivery and installation for my refrigerator scheduled for tomorrow. They mentioned they would call the day before but I have not received any call. When I tracked my order on the website, it shows that the order has been fulfilled and delivered already. The help with appliance delivery should be available until 2 am, yet I only got a robot that couldn't find my phone number associated with my account, which has been the same for 20 years. When I input the order number, the robot still couldn't locate my account and advised me to call back tomorrow. It's frustrating that the chat line that is supposed to be available 24/7 is not on the website, and email support has been discontinued. This situation is very unprofessional and the customer service has been terrible overall.

I wanted to share my experience with a company called Queen Painting, but during the service provided by YWL Construction (Ali Aldosary), operating on behalf of Home Depot through your platform's Local Pro service. My decision to have walls and ceilings painted by them turned out to be problematic. The contractor watered down paint, left baseboards with drips despite using painters tape, had inconsistent arrival times ranging from 10:45 am to 4:00 pm, skipped some days of work, and caused delays. Additionally, an attempt to remove flooring led to more issues as construction dust was not managed properly. Cleaning was necessary post-service, and several items were taken by the contractor with delays in returning them. The signed contract dates back to October 4, [redacted], and the unresolved issues persist as of November 4, [redacted]. I'm sharing this to caution others about this service provider's shortcomings.

I need assistance arranging for the pickup of a pallet left behind by your delivery driver. The driver advised me that I wouldn't need to empty the pallet during the delivery. After emptying it, I contacted the East Palo Alto store as instructed, but was directed to the San Carlos location where I met some challenges. Mario from the San Carlos store promised to call back, which hasn't happened yet. After multiple attempts to follow up, I am now seeking help through this forum. The pickup address is 51 Buchanan Court, East Palo Alto, [redacted]. The pallet is clearly marked with Home Depot signs. You can reach me at [redacted] for any further queries. Thank you for your assistance. Sincerely, Mattt

To the concerned party, Greetings, I am Michael residing in an over 55 community with a 25 mph speed limit. This morning, on Friday, November 26, [redacted], precisely at 9:18 a.m., I witnessed an incident where a Home Depot 18-wheeler disregarded our speed limit. The truck appeared to be carrying pallets of bricks on an open flatbed trailer. Despite clear signage about no through trucks located about a mile away in both directions, the driver used our neighborhood as a shortcut. I want to emphasize that the load was not intended for our neighborhood; the driver simply chose to cut through. This reckless action is concerning as the driver was speeding well above 25mph. I urge you to address this issue promptly by escalating it up the chain of command for proper handling. I appreciate your attention to this matter. Sincerely, Michael C.