Purchased online from Home Depot a Westinghouse Electric ** gallon water heater with th...

GetHuman-cablejac's customer service issue with Home Depot from August 2021

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The issue in GetHuman-cablejac's own words
Purchased online from Home Depot a Westinghouse Electric ** gallon water heater with the warranty and protection plan on *-**-**** and the water has now completely failed snd is leaking from multiple points and the failure was validated by a Home Depot tech that came to my home to personally look at the water heater. He than took pictures and requested more pictures from me after the fact to take a send electrom*nically and next I heard from Westinghouse tech support who requested even a few more pictures. Within a day or two Westinghouse agrees that their product has failed and issues an RFMA ***** number for Home Depot to accept the returned failed water heater for a reimbursement of some amout money.**I tried to return the online purchaser to my local Home Depot store in Bellingham MA and the manager of the store simply said she knows of no process at her store to accept the online purchase as a return. Simply put the RMA number I gave her was of no process that she was aware of. **Westinghouse then informs me that they are the manufacturer and that technically I was not a Westinghouse customer but a Home Depot customer and the tech felt that there must be some store or online support process that is prepared to handle the RMA ***** issued by Westinghouse.**Now Westinghouse has informed me that it is Home Depot's responsibility to accept the return because this RMA apparently guarantees a certain amount of monetary payment to me on behalf of Westinghouse for Home Depot to pay me!!**I am so frustrated and yes I was forced to purchase a new water heater as I had already been without hot ware for a week and so all I am hopefully for is a reimbursement that Westinghouse claims is what the RMA ***** number was issues for in the first place.**So first off how does Home Depot view this customer service problem I have detailed and is the process I have been repeatedly told accurate if only I went to the right person at Home Depot?

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Home Depot

Customer service issue
Reported by GetHuman-cablejac
Aug 26th, 2021 - a year ago
Not resolved
Seen by 52 customers so far
Similar issue to 1253 others
0 customers following this

Timeline

GetHuman-cablejac started working on this issue
Aug 26th, 2021 9:27pm
GetHuman-cablejac indicated the issue is not fixed yet.
Aug 27th, 2021 1:47pm

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