Home Depot Customer Service Issues

I have been attempting to secure a refund for a while now without success. I purchased a clothes dryer from Home Depot on May 11, [redacted], but it arrived damaged on June 4th. Following a call to customer service, the order was canceled on June 5th, yet the refund for the dryer has not been processed. I am frustrated with having to repeatedly explain this situation to different representatives when I contact Home Depot. I am seeking a resolution to this issue promptly. My receipt number is 0[redacted]7-[redacted], and I can be reached at [redacted]. Thank you.

I recently purchased a washing machine from Home Depot, intending to have it installed. However, the installer, whether from Home Depot or a third-party, couldn't proceed due to an elevated floor. Consequently, I must now incur additional expenses to have the machine installed. After contacting the Home Depot store in Albuquerque, New Mexico where the purchase was made, I only received a $50 refund from the manager. I feel disappointed with the lack of resolution and assistance provided to address this issue. Given my loyalty to Home Depot for purchasing all my appliances during a remodeling project, I expected better service and support in this situation. I hope to receive a prompt response regarding this matter.

I am hoping someone will see this. My previous email has been hacked, making it impossible for me to receive any new emails. When trying to update my email on the Home Depot website, I was prompted to enter a security code sent to my compromised email, not the new one. Unfortunately, I cannot access this email anymore, which means I cannot receive the security code. I have attempted to contact Home Depot through various phone numbers, but I keep encountering the same automated menu. The situation is frustrating, and it seems like Home Depot's system is severely flawed. I'm left feeling they ought to either undergo major changes or consider a new CEO to resolve these issues. Email: [redacted]

I want to give a shoutout to Nigel R (NAR5D5X) at store [redacted] in Elmont, NY. Nigel assisted me with purchasing a washing machine. He was professional, friendly, and very knowledgeable. It only took him about 10 minutes to finalize my purchase and set up a delivery date. Five stars for Nigel! On a separate note, I prefer Home Depot over Lowe's, but I've noticed it can be challenging to find available sales associates for assistance. Home Depot might improve the customer experience by hiring more staff members. Thank you, Doreen Troiano

I have experienced two cancellations/reschedules in a row for my appliances. The first time, we received a call, but the second time, no communication at all. After calling, the representative seemed unaware of the situation and just confirmed they wouldn't be showing up. This lack of communication is frustrating, especially after emptying out my fridge twice for the replacement appliance. With $7,[redacted] invested in appliances and the trust I placed in the company for their reliability, I expected better service. I could have ordered from "Amazon" for a lower price and probably received the products already. Running a business myself, I understand challenges, but as a standard company, there should be a higher level of service. The service and handling I've encountered have left me thoroughly disappointed. - Justin N.

I placed an order for a shelving unit but have not received any communication regarding it. I did not get an order confirmation or shipping notification. If there was an issue with my order, kindly inform me so I can reorder it. Delivery is crucial for me since I no longer drive due to age. I stopped driving at 89, and although it was a difficult decision, I believe it was the right one. My details are as follows: Ruby Lee Chinn, [redacted] Sunnyview Rd Ne #22, Salem, Oregon [redacted]. I believe I made the purchase about two weeks ago.

I tend to avoid visiting the Home Depot located at [redacted] Hillcroft, [redacted] in Missouri City, Texas unless necessary. I prefer to go to three other stores instead as they provide a superior experience. My recurring issue at this specific Home Depot involves my debit card; there are constant problems with it, including being charged twice recently. I spoke with a man named Jerry, a Latino employee who claimed at first to be the store manager, but then denied it and redirected me to Cedric, the actual store manager. Unfortunately, both individuals refused to provide their last names. As a gay woman, I've encountered issues of intimidation from both employees and customers, even in the parking lot. While I've been informed that computer malfunctions are common, I believe otherwise as I do not face similar problems at other locations. Specific employees, like Elizabeth in the garden section and Janice, a cashier, have caused me trouble in the past. I've also noticed a cashier in the lumber area who seems to influence Janice's behavior towards me at the register. Overall, the store lacks professionalism and poses risks for customers; it feels like staff members are indifferent and view interactions as a game. I firmly believe that better managerial practices would lead to improved service from the cashiers.

I bought a toilet at the North Little Rock store on 7/10/[redacted]. When unpacking, I discovered a missing part. The store instructed me to return it, and despite requesting just the missing part, I was denied. The manager later excused the employee's behavior, but eventually agreed to retrieve the missing part from another box. At checkout, I faced issues redeeming a gift card and paying the balance with a credit card due to a non-functional card reader. The situation took over an hour to resolve, with no compensation offered for the inconvenience. The lack of regard for customers at this Home Depot location has led me to switch to a competitor for all future purchases. - Jeff

Subject: Inquiry Regarding Recent Behr Product Purchase Hello, I would like to share my recent experience with Behr products and seek assistance. I purchased three 1-gallon cans of Behr products, including exterior beige paint for my house, Deep Base #[redacted] for concrete staining, and a second can of Deep Base for tinting to achieve the desired color. Unfortunately, the first gallon of concrete stain was insufficient to cover my patio floor, despite being assured it would be enough by a Paint Dept. sales associate. This led me to run out of stain with a small area still to be covered, prompting a long journey to the nearest Home Depot store in Sebastian, FL, [redacted] miles away from my location in Altamonte Springs, FL. After a conversation with a manager at the store, I found out they cannot transfer products to my local store. The considerable distance and time needed for this trip are impractical and inconvenient. I kindly request corporate management to address this issue with the Behr Paint & Stain Products Corporation, specifically concerning the Behr Premium Floor Coatings and the Deep Base #[redacted] Solid Color Concrete Stain. I have also purchased another gallon for my pool deck with Aqua Marble tint, hoping it will be sufficient. Any assistance or insight on this matter would be greatly appreciated. Thank you for your time and consideration. Sincerely, A Dedicated Customer

I used to be a Pro Member at Home Depot, but now that I live in New Zealand, I can't dial [redacted] numbers. I've been trying to unsubscribe from emails online, but I keep receiving an error message that says: "An unexpected error has occurred! Error Message: Cannot insert the value NULL into column 'Source_id', table 'ExactTarget3.C[redacted]7.HDDataExtension'; column does not allow nulls. INSERT fails. The statement has been terminated." I'm looking for an email address where I can reach out to a real person to help me with this issue. Thank you.

Subject: Issue with Order Charges I ordered four shelving units, but my Amex card was charged for an extra two units under the same order number. When I contacted your customer service, they could not find a record of the extra charge for two units. Currently, I do not have phone service but am in the process of setting it up. I returned one shelving unit to the store on Halsey in Chicago and have a receipt. The remaining unit needs to be disassembled before returning it. I have only picked up two of the four shelving units. I would like assistance in returning the two units I have not picked up without having to go to the store. Your help with this matter would be greatly appreciated.

On July 20, [redacted], I purchased a water softener due to ours completely failing. The HD order tracker showed the item was on a FedEx delivery truck on 7-23 and delivered to the store on 7-26. When I called the store, I was given conflicting information. After three conversations, I engaged in a live chat, called customer service, and made a corporate call. The store reordered my item without my consent, and I was unable to cancel it. I was told to wait for the delivery next week to the store to cancel and then wait an additional 5 days for a refund. This would bring the total to 16 days. This experience has deterred me from shopping with Home Depot again. I have ordered from Amazon, and my item will arrive at my home next week for $[redacted] less. Despite having used Amazon for 15 years without issues, I now have a negative opinion of Home Depot. Sincerely, Louise

I have been trying to schedule a return appointment for a large item (toilet) but was unaware that the company's email address begins with NSD, making me hesitant to open any unknown emails. Despite repeated attempts to contact customer service, I faced difficulties reaching a representative and was disconnected after being on hold for extended periods. My vacation away from areas with good cell reception caused me to miss important emails regarding the pick-up, leading to my appointment being cancelled without notice. The automated response now advises me to contact the local store, but I have been unable to reach anyone at the customer care number. I am requesting a refund for the item and the prompt removal of the toilet from my residence.

I purchased a Bosch Ascenta dishwasher online from Home Depot on August 4 using my Home Depot credit card. Today, August 21, was the scheduled delivery date, and I had someone here to install it as planned. However, after waiting all day, I called at 4 pm for more information and was informed that the delivery was not coming today without any prior notice through email or text. Feeling frustrated about the situation, I decided to cancel my order since there was uncertainty about when it would arrive. Interestingly, the record in my account shows the order was canceled on August 17, which is inaccurate. I actually canceled it today, August 21, following the failed delivery. I had to incur additional costs for the installer and missed spending time with my grandson. Kindly update the cancellation date to reflect the correct information as I am disappointed with the service provided. Best, Cynthia L. Pensacola, FL Order Number: WD[redacted]5

I ordered a hot tub on June 30, [redacted], with order number WA[redacted]1. The delivery date was scheduled for August 24, [redacted]. When the hot tub arrived at my address on a semi-trailer truck with one driver, he attempted to unload it alone. However, I noticed that the load was unstable and placed on its side. Concerned for safety, the driver contacted his boss for assistance. Despite attempts to resolve the situation, the hot tub was not delivered to my property. I have since spoken to two Home Depot representatives but have not been able to reach the carrier. My main priority is to have the hot tub delivered safely and undamaged, and I hope for a resolution soon.

I am extremely disappointed with the service provided by Home Depot and their delivery vendor. I reside in a gated community in Pennsylvania, which requires prior notice for deliveries. Initially, I was given a delivery date and informed my gate accordingly. However, Home Depot changed the delivery date without notifying me. After updating my gate with the new date, the delivery did not occur. Subsequently, the date was changed again without any notification, causing confusion. When the delivery personnel arrived on the third day without access to my community, they simply returned the item instead of contacting me directly. The lack of communication and organization in this process is unacceptable. When I contacted customer service, I was advised to reorder the item, which is disappointing and inconvenient. This level of incompetence is driving customers away to seek better service elsewhere.

I bought a 50-gallon Westinghouse Electric water heater from Home Depot with a warranty on April 22, [redacted], but it has since failed and is leaking. After a Home Depot technician confirmed the issue, I was in touch with Westinghouse support. They requested photos and eventually agreed that the product had failed, issuing RMA [redacted] for Home Depot to reimburse me. When I tried to return the water heater to my local Home Depot store in Bellingham, MA, the manager was unaware of the process to accept online returns. Westinghouse clarified that as the manufacturer, I was technically a Home Depot customer and they believed Home Depot should handle the return due to the RMA. Now, I am frustrated and seeking reimbursement as I had to buy a new water heater in the meantime. Westinghouse claims the RMA guarantees a payment to me from Home Depot. I hope Home Depot can address this issue properly and honor the RMA for the reimbursement I am entitled to.

I purchased a faulty hose from Home Depot. When I tried to return it, there was an issue with processing the refund because the item was discontinued. Despite showing my receipt where the purchase could be easily tracked with my card, the staff had trouble handling the return. On a subsequent visit without the physical receipt, a different staff member could not locate the transaction, claiming it might have been done with a different card. The whole experience was frustrating and has left me reluctant to shop at Home Depot in the future due to the stress caused by the defective product and return process.

I would like to praise the staff at the Home Depot in Whitby, Ontario, for their outstanding service on September 14, [redacted]. Recently, I've been dealing with cracking and falling cement facing on my foundation walls. Seeking professional advice, I visited Home Depot to arrange for someone to do the repairs. Robin from the Pro desk was incredibly helpful. She shared her own experience with similar repairs and encouraged me to tackle the project myself, despite my past DIY struggles. Robin provided clear guidance on what materials I needed and how to execute the repairs. By opting to do the work myself, I was able to save a significant amount, possibly a couple of hundred dollars. I am truly grateful for Robin's expertise and assistance, and I hope that others are also benefiting from her knowledge and support.

Last month, I was informed by HD that I was entitled to a refund from a past service. I visited customer service at the store, but the supervisor could not locate the refund, possibly due to the time lapse since the service. After providing my details, she assured me the refund would be sent. However, I have not received it yet. It would be appreciated if the refund could be sent to me or credited to my account. You should have my information in your system as I used HD for the flooring in my entire house. Kindly provide an update on the status of this refund. Thank you. - E.C.