Home Depot Customer Service Issues

I recently purchased an LG deer blow-up that went on sale 1 and a half weeks ago, only to later see it priced $40 cheaper. I attempted to contact support through chat but did not get through to anyone. When I called the Absecon store in NJ to inquire about returning the item for credit and repurchasing it at the reduced price, they informed me this was not possible. Typically, most stores allow returns for credit within 30 days if an item goes on sale, with just the receipt required. I am quite disappointed by this situation. Thanks, D. R.

I recently had Smartcore flooring installed in my condo, which is a vacation home. Unfortunately, I couldn't be present during the installation process. I had to hire someone to carry materials to the condo twice and to let the contractor in. However, Home Depot's communication was poor, and they even sent some incorrect materials. The contractor informed Home Depot about the issue, and they were supposed to contact me once the correct materials arrived. Instead, Home Depot just notified me via email 15 minutes before the delivery, which I missed. I am extremely frustrated with this whole experience as the project remains incomplete despite me paying for a full installation. It's important that this situation gets resolved promptly.

I bought a Washer & Dryer at your Van Nuys, CA location on 12/19/20 using my Capital One Debit Card ending in #[redacted] for $1,[redacted].53. After realizing I left my card at the store, I called the next day (12/20/20 at 11:00 am), leaving my contact info ([redacted]) and name Gary K. I was promised a call back by end of day, but no one contacted me. Despite wanting to cancel my order on delivery day, no one showed up. When I visited the store, the manager refused my refund request without the card, even though Home Depot's Return Policy allows for cash refunds. I advised him that I'd take legal action if I didn't receive the $1,[redacted].53 by Wednesday, January 6, [redacted]. Time is running out, and the deadline is approaching.

I purchased a Whirlpool side-by-side refrigerator from the Home Depot in Woodhaven, Michigan on September 19, [redacted]. Unfortunately, it stopped working on January 2, [redacted], leading to a loss of over $[redacted] worth of food. The store manager at Home Depot informed me that it was up to Whirlpool to resolve the issue. Whirlpool sent a repair person who determined the refrigerator needs an evaporator and filter drier, but the necessary evaporator is not currently available. Despite Whirlpool claiming they have the parts, I am still waiting for them to be replaced after 90 days. The model is WRS325SHDZ with serial number HRX[redacted]. I no longer trust this refrigerator and have concerns about its reliability in keeping my food at safe temperatures. I hope Home Depot can assist with providing a new refrigerator that is more reliable in the long term.

I placed an order for cabinets on December 7, [redacted]. After waiting a month, my order was delivered to the store on Oakwood Blvd. Unfortunately, when I arrived, only 6 out of the 9 pieces I ordered were available for pick-up. Upon contacting the store, they located 2 more pieces but informed me that the 3rd missing item needed to be reordered. I am utterly disappointed in Home Depot's poor service quality. Every time I call, I struggle to get a resolution or speak to a helpful representative. The cabinets need to be shipped to Freeport, Bahamas, my place of residence. The customer service agent mentioned that the missing cabinet must be reordered. I urge Home Depot to act promptly by either reordering the item so I can receive it, or provide a refund for the missing cabinet. My name is Murielle Stuart, and my order number is H6[redacted]79. The missing item is the Hampton Assembled 24x34.5x24in Base Kitchen Cabinet with Ball Bearing Glides in Medium Oak, SKU#[redacted].

I ordered an LG Refrigerator in October [redacted]. On January 11, [redacted], a truck arrived, but the crew had communication issues due to language barriers. They not only damaged the refrigerator but also the walls of my newly constructed home while moving it in. When they tried to take away the old refrigerator, my 75-year-old mother was holding two drawers from it. The crew boss forcibly took the drawers from her, which left her feeling threatened and upset. Despite my refusal, they took the old refrigerator and left. I contacted Home Depot, and an assistant manager named Kelshia claimed it wasn't their responsibility and advised me to contact LG and Segwick for claims. This seemed unfair as I had purchased through Home Depot and they were paid. Despite promises from Bryan Bell that someone would follow up, I've received no help or responses from LG or Segwick. I am left with a damaged refrigerator and walls. I am frustrated with Home Depot's lack of support and customer service and will now shop at Lowe's. If anyone has advice on how to reach upper management, I would appreciate it.

Date: January 23, [redacted] Subject: Kitchen Purchase Issue at Home Depot, [redacted] Hamilton Ave, Brooklyn, NY To whom it may concern, My wife and I, Gerard R. Francois & Eugenie R. Francois, purchased a kitchen from Home Depot located at [redacted] Hamilton Ave, Brooklyn, NY [redacted], with KraftMaid as the cabinets maker. Our order number is H1[redacted]16. Issues encountered: 1. The cabinets were delivered with incorrect measurements for the appliances. The installer, Mr. Abdul, declined to adjust the cabinets and stated it was the responsibility of the appliance installer. Additionally, the lower pantry cabinet was delivered twice with incorrect measurements. 2. We currently have an incomplete kitchen installation with boxes and other items left in our house. 3. Despite speaking to Mr. Kim and Ms. Kaprice William, no action has been taken to address these issues. We appreciate urgent assistance with this matter. Thank you, Gerard R. Francois & Eugenie R. Francois Home: [redacted] Cell: [redacted]

I rented a moving van from Home Depot, but couldn't return it on time due to a state of emergency. The van's tires were bald, affecting its traction on the snowy roads. I contacted the rental office, and they requested I return the van by 7 pm on 2/1/21. Despite struggling with the bad weather and road conditions, I managed to bring the van back. However, the tires still lacked traction, making it unsafe to drive to the store. Home Depot insisted on charging me for a late fee and sending someone to retrieve the van at an additional cost. This situation has been incredibly stressful, with the van getting stuck, and even risking my safety while trying to push it. I am disappointed by the charges imposed, especially considering the state of emergency and my underlying health issues. Please contact me at [redacted] to discuss this matter further. Thank you. Taheerah G.

On 11/27/[redacted], I attempted to purchase an item during your Black Friday sale, but the transaction was unsuccessful. On 11/28/[redacted], my statement reflects a purchase of a washer/dryer for $[redacted].26. I had difficulties completing the purchase the day before, possibly due to low stocks, back orders, and overselling on Black Friday. After contacting your company, I was informed that a credit was issued for the purchase. However, I realized upon reviewing my year-end credit card statement that your company billed me twice but only refunded once on the credit card ending in [redacted]. The order was never received, as it was actually purchased from Best Buy. I would appreciate it if you could contact me to arrange a credit for this charge with billing. Thank you.

I bought various Glacier Bay fixtures for different areas of my home, including the kitchen, bathroom sink, and bathtub, all with matching handles. Unfortunately, the specific bathtub fixture (2 handles with spray and diverter) is not available in my local store. After the Texas freeze, the bathtub valves and pipes were damaged and now leak. I tried replacing the seats and springs, but the issue persists. Unable to find the exact faucet in-store or online, I suspect I need a complete valve assembly. I have images of the valve and can share them to assist in identifying the necessary parts for repair. I am hopeful Home Depot can provide the parts I require, as nothing I have come across online matches what I have. Thank you.

I faced immense frustration trying to contact Home Depot. I'm considering switching to a different lumber store where I can easily shop, get what I need, and be on my way without any hassle. Every time I visit Home Depot or Lowe's and require assistance beyond what's on the shelves, it's a nightmare. Employees are usually unavailable or occupied with other tasks, making it impossible to get help promptly. Today, I simply needed a piece of 1/2 plywood cut, something I couldn't do myself. Unfortunately, no one was available to assist as employees were busy with various tasks. It's incredibly disappointing that even at a lumber store like Lowe's, I faced issues as simple as a non-functional saw. It's frustrating to continuously experience such inadequate service, leaving me feeling let down by these stores.

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Good evening, today I visited your Frankfort, IL store. I inquired about the price of some carpet from Michael, the staff member, who was unsure. After consulting with the department head, her superior, and the store manager, Aaron, they provided me with a ticket indicating a price of $[redacted] instead of the $[redacted] price at the register. When I questioned Michael about the discrepancy, he swiftly guided me to the checkout where I was charged the correct amount after some confusion. Feeling unsettled by the experience, I contacted customer service and spoke with Candies, who advised me to speak with a manager. My conversation with Mat, however, was unhelpful and contentious, leading me to plan on speaking with Aaron. The way the situation unfolded left me puzzled and dissatisfied, prompting me to seek clarification and resolution. Thank you for your attention, I look forward to hearing from you. You can reach me at [redacted] or [redacted]. Thank you, Peter Keating.

Yesterday, I visited the Macomb Home Depot and noticed the American flag was torn and hanging by one grommet. I informed the manager around 5 pm, who mentioned that someone would address it later. When I suggested lowering it temporarily, he expressed a lack of available staff. Despite my concerns about respect for the flag, the manager responded indifferently. If this reflects Home Depot's new culture, I may take my business elsewhere. Many in my circle have sacrificed for the flag. The manager missed an opportunity to quickly address the issue and show respect. I will find it challenging to return to Home Depot if this is their new approach. I have pictures to share, but I cannot attach them here. If you wish to discuss this matter, feel free to contact me at [redacted]. - M.B. from Clinton Twp., MI

I had a scheduled refrigerator delivery today, but it did not happen. I received no call, texts, or email updates. When I called the [redacted] number, I was initially told a delivery attempt was made, but I refuted that claim. The story then changed to needing a different delivery vehicle, with the next available date being a week out, and that the warehouse supervisor would call me. After requesting a supervisor and being put on hold, I was unexpectedly hung up on. Upon calling back, I had to provide details again before finally being connected to a supervisor, who provided yet another conflicting story, stating no record of the initial attempted delivery and no one being home. I then tried calling my local store in Napa, CA, but after being on hold for 30 minutes, I decided to hang up the phone.

I received a $[redacted].00 washer delivery yesterday, and unfortunately, the door swing is incorrect for the space. I understand most doors are reversible. Today, I contacted HD in Salem, MA to address the issue. The appliance manager, Paige, informed my husband that the item is non-refundable and offered no help. As loyal, elderly customers living on a fixed income, we are disappointed by this response for such an expensive purchase. I cannot accept this resolution and will explore all options until this is rectified. My name is Diane Hamlen, and the purchase was made under my husband's account, Francis Riggieri. He can be reached at [redacted], but contacting me at [redacted] would be more reliable. Thank you, Diane Hamlen.

I have been a Home Depot shopper for many years and am disappointed to learn about your involvement with Georgia politics. Georgia has the right to enact laws, and you have the right to object, but I also have the right to take my business elsewhere, possibly to Lowe's or a local store. Your corporation may withstand the loss of my business, but other customers may follow suit. Additionally, I am concerned about the offshore telephone customer service representatives. This morning, I struggled to understand the agent's accent, which is not ideal. [[redacted]]

On 12/04/[redacted], I purchased an Anderson screen door from the Crystal River, FL store. Initially, the first door had issues and the installer had to return it. In March, the second door was installed, but there were complications with removing the glass piece for the screen. The installer mentioned a problem with the pins securing the glass insert. After communicating with Denise at the store, providing measurements and photos, the supplier hasn't resolved the issue. Despite the sales team being helpful, I'm frustrated with the lack of response from the installation group. I've had this unresolved concern for 5 months since buying the $[redacted].49 door. I prefer the door be fixed rather than a refund. The installation was done well, but the screen installation remains incomplete.

I placed an order for a shed several months ago, and unfortunately, it is now more than a month overdue. After contacting customer service on Monday, I was informed the shed would arrive on Tuesday, which didn't happen. Subsequent calls on Tuesday and Wednesday yielded similar promises of delivery, which were not met. Today, when inquiring about the shed, they mentioned a refund, which is not a satisfactory solution given the time and effort I have invested. I require the shed I ordered, and some form of compensation for the inconvenience, including wasted time, phone calls, and the additional cost of renting storage space for my business. This is a business-related issue that needs to be addressed promptly.

I wanted to add a 1/2 bathroom in my basement and contacted Home Depot for a quote and design options. The design coordinator at the Aurora Ohio store was helpful but required a $99 fee for the construction guy to visit. After the review on 3/10/[redacted], I have not received any follow-up. This is similar to a previous experience with my master bath renovation where no quote was provided after the initial review. This lack of communication is unprofessional and needs to be addressed.