Home Depot Customer Service Issues

I reached out to Home Depot for help with installing an electric water heater. They referred me to Universal Plumbing, who quoted me $[redacted] for installation. However, the price later increased to $[redacted] due to a misunderstanding. Despite the confusion, I agreed to the higher rate since I needed hot water. The technician arrived late and claimed my water valve was broken, which led to me being charged $[redacted] for unnecessary service. When my water company confirmed the valve was fine, Universal Plumbing became defensive. They delayed returning for a week, citing issues with my breaker that turned out to be false. I was forced to pay the inflated price despite their errors and was denied receipts and warranty information. I am seeking assistance in dealing with this problematic situation.

While visiting Highland Heights Store #[redacted], I noticed a sign indicating a Ryobi Representative would be present. I inquired with a Sales Rep. to learn more, and they mentioned the Ryobi Rep. does not have a set schedule and comes in randomly. I expressed my concern regarding the lack of assistance for customers looking at Ryobi products. I plan to reach out to both the day time store management and corporate management to address this issue and seek guidance on Ryobi product inquiries.

I received a credit card from Home Depot in the past that has never been used and I don't recall ever seeing it. Recently, I received a letter stating that they would lower the credit limit if the card remains unused. I have been unable to find an email address to inform them that I want to cancel the card since I only have the letter and not the card itself. I would like to email them with the attached letter requesting the cancellation of the card I don't remember having. The letter suggests that this decrease in credit limit could negatively impact my credit rating with major credit bureaus. I simply seek an email address from them for this purpose, as the difficulty in obtaining one does not reflect well on their customer service. Regards

I bought an LG electric dryer, the DLEX4000W, on 11/06/20 at the North Myrtle Beach store ([redacted]) with a scheduled delivery on 12/21/20, for $[redacted]. Recently, I saw the same dryer in a Home Depot Black Friday promotion for $[redacted], a $[redacted] difference. When I inquired about the price adjustment, I was informed I would need to cancel and reorder, resulting in a February [redacted] delivery. In the past, a Home Depot manager matched prices from other stores without issue. I believe it would be reasonable for the manager to refund the $[redacted] difference to my credit card, similar to my experience with Costco. Costco credited me $[redacted] when I found a lower price after purchasing a refrigerator. I'm reaching out to Corporate to kindly request a $[redacted] credit with my order number H1[redacted]82. Thank you for your assistance and prompt response.

I purchased a new grill but received a floor model instead. I intended to transport it in my SUV unassembled to avoid any damage. Despite specifying no assembly, the staff brought out an already assembled grill. They admitted confusion by the assembly team and did not provide the grill in its original box. During loading, the opened lid accidentally injured an associate. On inspection at home, I found dust on top and a price tag attached, indicating it was a floor model. I would have appreciated honesty about the product being a floor model and the option of a discount.

I ordered a washer/dryer combo online on Nov. 23, with a promised delivery date of Nov. 30. Unfortunately, the items did not arrive, and I was not informed of the delay. After contacting HD customer service, I was able to reschedule the delivery for Dec. 14. However, I later discovered the same items on sale for $[redacted] less on the HD website until Dec. 3. Trying to reach someone at my local store took days, but when I finally did, I was informed that in order to get the new price, I would have to cancel my original order, resulting in a delivery date of Feb. [redacted]. As I cannot wait until February for my washer/dryer, I am hoping to receive the price adjustment without having to change my current delivery date.

Dear Home Depot Customer Service Team, I am reaching out about my order placed on November 27, [redacted], under the order number WG[redacted]7. The expected delivery date of December 10, [redacted] has been postponed to January 1, [redacted] due to a backorder. This delay is causing inconvenience and financial strain. The item's original price was excellent, but purchasing a similar one now would cost double or triple. I kindly request a replacement with a different brand offering the same features at the same price. If this is not possible, as a cardholder, I will have to cancel the order and look elsewhere. I am disappointed in the delayed service, especially after encountering unhelpful and rude store associates previously. I trust you will prioritize customer satisfaction by addressing this issue promptly. If not, please cancel my order by the end of the day. I await your swift resolution. Sincerely, Sherhonda R. [redacted] [redacted]

I own a Home Depot credit card without an expiration date. Unfortunately, the automated phone system does not recognize it. As I have made substantial purchases for home remodeling in the past, I would like to reactivate it to allow my worker to charge purchases directly to the Home Depot card for added security. It would be more convenient compared to repeatedly providing my Visa number over the phone. Could you please advise on how to reactivate my Home Depot credit card for phone transactions? Thank you.

I placed an order for store pick up. I traveled to the store, which is 30 minutes away, and checked in. They called me, stating they needed to retrieve the item from the back. I waited for over 20 minutes, and unfortunately, they informed me they couldn't find the item as the employee who had retrieved it had already left for the day. I attempted to contact the store to speak with the manager. After waiting on hold for 15 minutes, the call was answered only to put me on hold again and then abruptly hung up. The store seems mismanaged; employees were seen chatting both in the parking lot and inside the store. It's frustrating to think that if the staff were more focused, I could have received my product as scheduled.

I bought a generator in October [redacted] with an extended warranty. When it stopped working in October [redacted], I returned it on 10/31/[redacted] for repair. Despite having the protection plan, I was directed between customer service and tool repair, eventually paying $18.00 for shipping for the repair which took four weeks. When I inquired about the status on November 4th, the manager Wayne was unable to assist me and I left dissatisfied. Returning on 12/7/[redacted], I was informed that it was repaired in November and no further details were available. I am frustrated with Home Depot's lack of order tracking and communication regarding the replacement of the generator. Their automated customer service line did not provide assistance. I hope Home Depot can address this issue and consider replacing the generator.

Hello, I recently had an interview for a part-time position at the Cleveland, Tennessee store. I was informed that if selected, I would be contacted for a second interview. After reaching out to the store, I was told the notification for the next interview would be through a phone call. However, I am now receiving numerous talent acquisition emails. I kindly request the Cleveland, Tennessee store to acknowledge my initial interview and reach out via phone call to move forward with the hiring process. Thank you. - J. S. Hayes

I had a kitchen cabinet refacing appointment on October 9, [redacted], and only some of the work was done because two drawers were the wrong size and needed to be reordered. It has been over nine weeks, and the drawers have not been received or installed. I have reached out to Home Depot Representative Ashley Murray ([redacted] x [redacted]) multiple times, but she is not responding. I also spoke to Designer Consultant Phil Cox ([redacted]) last week, but he did not follow up as promised. The contractors hired by Home Depot, Ariel Aguliar Enterprises, Inc. ([redacted]), damaged my oven door, and despite being aware of it, they have not resolved the issue. My husband and I are very frustrated and would appreciate prompt assistance to resolve these issues and complete our cabinets and repair the damaged oven door.

For the past week, I've been experiencing difficulty logging into my account due to a recurring technical error message prompting me to try again later. Seeking assistance from the Auburn, Indiana store, I was informed that they were aware of similar issues but unable to provide a solution. Contacting online customer support led to advice to restart my computer and attempt to log in once more. Despite regularly shutting down my computer nightly, the problem persists. Interestingly, I have no issues logging into other accounts like Amazon, Lowes, and Menards. As a frequent shopper in Auburn, it's imperative for me to regain access to my account to continue my shopping seamlessly.

I purchased a water heater online from Home Depot using a gift card and had it delivered to my home. Unfortunately, the product arrived in a damaged condition, likely due to mishandling during shipping. After returning it to the store, I was informed that UPS compromised the item and was given an in-store credit according to Home Depot's policy. I requested a replacement be sent directly to the store, assuming it would ensure a new, undamaged unit. However, the second water heater I received at the store was also in poor condition, with the packaging being torn and dirty. It appeared that both items might have been store returns, given their state. Despite contacting the store, the only resolution offered was another in-store credit, which I could not utilize given the limited selection of products in the $[redacted] range. The store advised me to reorder online, pay upfront, wait for it to arrive at the store for inspection, and then collect it with a refund. This process is unacceptable to me. I simply seek the water heater I initially selected, brand new and undamaged, at the price listed on Home Depot's website. I do not seek additional compensation, I only desire what I purchased. Despite numerous contacts and attempts to resolve the issue, the lack of assistance has been frustrating. If the water heater cannot be provided, I request a refund to my original gift card. Thank you, Mason H.

I would appreciate it if someone from Home Depot could investigate an order I placed recently. Several orders with Home Depot were fine, except for one. The order in question is WJ[redacted]7 dated Nov. 24, [redacted]. A part of the order, two containers of Chlorox Outdoor Bleach, was shipped via FEDEX, and I never received them. The FEDEX tracking number for the shipment is [redacted]10. The missing items total $15.96 plus $1.16 in NC sales tax. Despite the small amount, I value honesty. I was home on Nov. 28, [redacted], waiting for FEDEX, who never showed up. The tracking indicated the package was at the Durham, NC facility the day before, and there were no updates for days after that. I've dealt with many shipping companies, and normally, there are more detailed updates. The FEDEX tracking showing a supposed delivery on Nov. 28 was updated ten days later and marked as delivered in the wrong city. I believe FEDEX mishandled my shipment and fabricated the delivery information. This experience has made me hesitant to shop online with Home Depot as Amazon handles similar issues better. - Elton G. C.

I recently encountered a situation where I was almost scammed into purchasing gift cards but instead ended up with a Home Depot store credit of $[redacted]. I am a retired senior on a fixed income and unable to cover this amount on my credit card. I have been a loyal Home Depot customer for over 40 years, purchasing various items ranging from appliances to gardening supplies. I kindly request a refund of the $[redacted] store credit to be issued back to my credit card or via check. Your assistance in resolving this matter would be greatly appreciated. If more information is needed, please feel free to contact me via phone or email at [redacted]. Thank you.

I recently had a suite of kitchen appliances delivered. Everything was set up except the dishwasher. When the plumber came to install it, he found an issue with the garbage disposal and left without finishing. The local store suggested I hire my own plumber and get reimbursed. I hired one and request reimbursement for $[redacted] for the dishwasher installation and $25 for the haul away. My order number is H4[redacted]86. Billing address: [redacted] Liverpool Lane, Rehoboth Beach, DE [redacted]. Installation address: [redacted] 9th Road S, Arlington, VA [redacted].

I encountered challenges when assembling a fire pit on legs. The specific item is a 35-inch wide by 24-inch high Round Cast-Iron Wood Burning Fire Pit with Built-in Log Rack, with Store SKU # [redacted] and Internet # [redacted]24. I had to use a clamp to adjust the legs to align the screw holes with the tapped holes in the upper ring. Overall, the final outcome is acceptable, but it may be beneficial to notify the manufacturer about the subpar quality. Alternatively, Home Depot could consider discontinuing this particular product. It's worth mentioning that other fire pits within the 'Hampton Bay' line have better alignment.

I ordered a new washing machine on November 17th after my old one broke down. I contacted customer service on Black Friday weekend to inquire about the delivery status. The sales associate recommended canceling that order and selecting a different model. The delivery date was adjusted to December 26. Unfortunately, I was informed just three days before the expected delivery that the machine was on back order and wouldn't arrive until March. The lack of communication and inventory management was frustrating, and customer service was unhelpful in finding a solution. I tried to escalate the issue to a supervisor but was redirected to the local store, which couldn't assist with an online order. The local associate promised to follow up but never did. Subsequent conversations with other associates were dismissive of my concerns, implying that many customers were facing similar issues. The experience left me disappointed and questioning the company's commitment to customer satisfaction.

Hello, I am interested in learning how to register my business with Home Depot Pro. Our services include garage floor coatings, deck coatings, concrete steps, and wood steps. We specialize in coating wood and concrete surfaces. Please check our website for a portfolio of projects we have completed. Could I schedule a meeting with a Home Depot representative in Edmonton, where my business is located? I am also curious about the possibility of setting up a booth at Home Depot. Kindly provide me with the necessary contact information for these arrangements. Thank you. Regards, Ken Klause Ken Klause B.Ed M.Ed Custom Coating Solutions Owner/Operator Phone: [redacted] Email: [redacted] Website: www.customcoatingsolutions.com Facebook: Custom Coating Solutions Alberta Canada Custom Coating Solutions boasts over 15 years of experience and exclusively uses leading Polyaspartic and Polyurea coatings. We are committed to meeting all your coating needs and ensuring [redacted]% customer satisfaction. Our expertise includes commercial flooring, garage floors, deck coatings, waterproofing, and more. With a focus on superior products, technology, and craftsmanship, we guarantee exceptional results.