"I was trying to..." browse their line of products. ... I need to alert Home Depot about a malfunction in their website I noticed while trying to browse their product line. This is a very basic and fundamental error that any first year programming student would fail for making. I would think they would be interested in fixing such a sloppy mistake.**My secondary issue is that on their website I couldn't find the proper channels to submit feedback. Otherwise, I wouldn't be bothering you.
"This was especially frustrating because..." - There is a very basic and fundamental error in their website software that any first year programming student would fail for making. What makes this "especially frustrating" is the amount of hoops through which I must jump in order to give them a heads up.
"They could make this right by..." contacting me to obtain the specifics of the malfunction. If they aren't interested in asking me, then I'm not interested in telling them. If I were them, I would want to know if there was some spinach on my front tooth.
"How long have you been a customer?" - I don't think this is an appropriate question to be asking me because it has nothing to do with their error.*"If new, what did you expect?" - Whether or not I am "new" is irrelevant. What I expect is that a large outfit like Home Depot doesn't have such sloppy implementation on their website.
"Anything you've already tried to fix this..." - This is the extent of my effort. I would be a fool to do any more work in order to help them with their problem.