Home Depot Customer Service Issues

I recently placed an order for flooring samples, but unfortunately received the wrong samples belonging to someone else, and they arrived a day late. Despite the small cost of the samples, this experience has been really disappointing. The customer service response was not satisfactory, with my order being canceled and replaced, now delayed by two weeks. I had to pay for their mistake, and it's frustrating that if the samples were available in-store, they would have been free. This poor service makes me question whether Home Depot is the right choice for my significant flooring purchase. I hope they can understand the impact of such incidents on customer loyalty and satisfaction in the long run. Although I am awaiting the correct samples, the overall handling of this situation leaves much to be desired.

I have already sent two emails regarding a refund of €19.99 and €59.98 that were debited from my account on August 3, [redacted]. I initially canceled the order, which I never received. Since August 3, [redacted], I have not received any explanation or refund from your end. I no longer have hope and demand that you process the refunds. This has gone on long enough.

I made a purchase of a GE Profile range on 7/23 with a delivery date set for 8/19. Despite receiving a confirmation email the night before for delivery between 12 and 4 PM, no call or delivery was made. Upon contacting customer service, I was informed of a delay and later found out the range had been discontinued. I am frustrated by the lack of notification and the inconvenience caused, as I had planned my kitchen renovation around this appliance. Having been a loyal Home Depot customer for years, I am disappointed by this experience. Sharon. [redacted]

To the Home Depot team in Moncton, I’d like to share a disappointing experience I had at your Mapleton Home Depot rental tools. Upon trying to rent a compact machine, I encountered an employee named Jesse Melish who was quite aggressive in handling the equipment, causing some damage. Despite having rented the machine three times previously, he refused to accept my card and even questioned its validity. His behavior was confrontational, and even when my wife intervened, the situation escalated. The assistant manager, Gonar Joseski, did not address the issue adequately and it was later discovered that the card machine had not been updated. This whole encounter was upsetting, and I believe employees with such unprofessional conduct should not represent Home Depot. I hope this feedback helps in improving customer service at your store. Thank you.

On July 23, I placed an order with Home Depot for a range, scheduling delivery for August 19. The night before, I received an email confirming delivery between 12 and 4 the next day. By 4 PM, I hadn't received any updates, so I called and was informed of a delay due to a previous delivery issue but was assured it would still arrive that day. After calling again at 5 PM, I was finally told that the GE range I ordered was discontinued and unavailable. I never received any prior notification of this issue, and had made arrangements for kitchen renovations assuming the range would arrive as planned. This experience has inconvenienced me greatly, and as a loyal customer of Home Depot, I am incredibly disappointed.

I have lost count of the number of emails I have written to request a refund of 19.99 euros and 59.98 euros that Home Depot deducted from my account on August 3, [redacted]. As of today, August 25, [redacted], I have not received the reimbursement. I immediately cancelled my order and have not received any items to date. I do not want the articles at all since I cancelled my order. I am requesting the refund of 19.99 euros, the purpose of which I am unsure, and 59.98 euros, which seems to be for a camping chair. It appears that Home Depot charged me for two chairs. In any case, I want a refund for both amounts and do not want the item/items. Please take the necessary steps once again.

Order Number WJ[redacted]1, Case # [redacted]4. I placed an order for two items. The first item, a Trinity 2-Compartment Sliding Organizer, was successfully delivered to my house. However, the second item, a Husky 48" W x 72" H x 18" D Steel Garage Floor Cabinet, has not been received despite multiple inquiries. I initially ordered the cabinet on July 22, [redacted]. After contacting customer service on August 24, I was misinformed about the availability dates. The tracking information provided inaccurate details, leading to confusion. It appears that the cabinet is not available for delivery. As a result, I would like to cancel the order for a refund. Additionally, I placed an order for two shelves (order # WM[redacted]0) intended for the cabinet, but since the main item is no longer feasible, I would like to cancel the shelf order as well and receive a full refund.

I visited Home Depot to look at washing machines and chose one with the help of a salesperson, Jonathan Rivera. The wrong washer was delivered, which I only realized when my wife saw it. I had trouble reaching the salesman and had to go back to the store. I spoke to a lady in charge, explained the situation, and was initially told they couldn't do anything because I signed for the delivery. After insisting, the manager, Troy, suggested I convince my wife to accept the wrong washer, which upset me. I refused and simply want them to pick up the incorrect washer so I can buy the one we originally ordered elsewhere without further issues. This experience at the Cheltenham Home Depot has been disappointing.

I am experiencing an issue with a Samsung fridge that I purchased from Homedepot.com on June 19th with order number W[redacted]71. The fridge was delivered on June 27th, but unfortunately, on August 4th, it stopped cooling altogether. Upon contacting Samsung's warranty department, the fridge was repaired with all major components replaced by a local repairman on September 3rd. However, it is still not functioning. I am feeling frustrated with Samsung's handling of the situation and am seeking assistance. I am hoping Home Depot can provide support with returning the faulty fridge since it appears to be defective. Any help from Home Depot would be greatly appreciated.

We purchased a drop-in Jacuzzi bathtub with a wall-mounted faucet online from your store at the [redacted] North Ave location in Illinois. Unfortunately, upon inspection by our contractors, we discovered that the tub had the faucet mounted on the tub itself instead of the wall. When we contacted the store, they claimed it was the vendor's error and that they couldn't replace it or provide a wall-mounted version as they were out of stock. They also refused to pick it up or refund us. We are now faced with the task of returning the large tub ourselves and sourcing the correct one elsewhere. Time is of the essence due to additional contractor costs each day we are delayed. We are frustrated by the store's response as we purchased from Home Depot, not directly from the vendor. We urgently need this issue resolved.

I recently bought a Home Decorations LED flush mount light fixture with item number [redacted]. The customer loved the look. However, when I tried to install it, none of the hardware was included. There were no mounting bracket, connectors, marretts, or locking screws in the box. I had already removed the old fixture, and the job site was hours away, so this was a frustrating situation. I had to spend two hours finding alternative items to complete the installation when it should have been a quick 20-minute job. It was embarrassing with the customer present too. Moving forward, I wonder if I can trust that all the pieces will be included if I purchase a similar product in the future. -Doug G.

Part of your order with the code WG[redacted]6 is available for pick-up at your South Bay/Boston store. It seems the writer has encountered problems where the U.S Postal Service and Home Depot have mixed up deliveries to the correct mailing address. The merchandise was ordered online for delivery to the home address in Rickman, TN. The writer is waiting for delivery at [redacted] Monterey Hwy, Rickman, TN, like the other five items ordered. It appears only the U.S Postal Service will benefit from this confusion, not Home Depot or their shareholders. Thank you for your time, let's hope for a successful delivery this time. Regards, S. Siembida, USN Retired.

I received assistance in the lumber department at the store on Northwoods Blvd, North Charleston, South Carolina on Sunday, October 11, [redacted]. There was a lack of help initially, so I asked a sales associate who promised to find someone. A male associate started helping me, but a female associate intervened with information. She directed the male associate to stop helping me and assist another customer, which I found disrespectful. I left the store promptly. I felt the female associate's actions were insensitive and unprofessional. I will not be going back to that location. I believe in fair treatment and respect as a customer.

I currently have store credit on three different cards. Two of these cards were acquired by returning fence supplies with my wife on two separate occasions, and the third card dates back to last summer. Each card remains valid and is accompanied by the corresponding receipt issued on the date of purchase. The combined value of these store credit cards exceeds the amount necessary to purchase the generator, with some funds left over for additional items. During checkout, the cashier insisted on requiring not only my identification but also my wife's and the individual who had returned an item in the summer to use "MY" store credit. I found this policy to be absurd and frustrating. Another customer, unable to purchase lumber due to the absence of their boss who initially received the store credit, faced a similar issue. After being directed to an unhelpful answering service, I felt unsupported and embarrassed in front of other customers. Despite my efforts to research the store's policy online, I found no evidence supporting the cashier's claim for the ID requirement. The lack of concern for my wasted time and the dismissal of my frustration was disheartening. I will be pursuing this matter further until I receive a satisfactory explanation and resolution. The poor customer service experience at Home Depot has led many in my contractor community to switch their business to competitors like Lowes or McClendons. I eagerly await a response that addresses and rectifies this situation.

I have store credit on two different cards from returning fence supplies with my wife over multiple trips, including one last summer. Each card is valid and includes the receipt given with the card on the date issued. The total value of these store-credit cards covers the amount required to purchase the generator with some left over for incidentals. However, when I tried to use my store credit, the cashier insisted I needed the ID of my wife, mine, and the person who returned the item last summer. This policy seemed unnecessary and frustrating, especially after witnessing another customer unable to purchase lumber for the same reason. Despite my efforts to address this issue with the store, I received little information and was directed to an unhelpful answering service. I looked up the return policy online and found no evidence supporting the cashier's ID requirement. The lack of concern for my time and frustration is disheartening. I plan to escalate this matter until I receive a satisfactory explanation. My disappointment in Home Depot's customer service has led me and many contractors in my network to consider taking our business elsewhere. I will return tomorrow to purchase the generator and will escalate the issue further if necessary.

I recently ordered an Entrance door slab from Home Depot. They initially promised delivery in 3 weeks but the door arrived in the wrong size. After reordering, the next estimated delivery date of August 14, [redacted] came, but the door was still incorrect. I had to reorder the door again due to their mistake. The new expected delivery was today, October 20, [redacted], but upon calling the store, I was given conflicting information about the status. After numerous attempts to resolve the issue with corporate and store employees, the latest update is that the door should arrive on October 26, [redacted]. I am frustrated with the repeated errors and delays. I hope this time they get it right.

I noticed a malfunction on the Home Depot website while browsing products. The error seems basic and fundamental. I believe they should address this issue promptly. Additionally, I had trouble finding where to submit feedback on their site. If they had a clear channel for feedback, I wouldn't need to bring this to anyone's attention.

I bought a Whirlpool washer and dryer on September 30, [redacted], for my wife. She used the washer only twice and was dissatisfied with its performance. The store, #[redacted] in Lancaster, Texas, has a return policy for unhappy customers. When my wife requested an exchange, the manager, Miss Nancy, accused her of Buyer's Remorse. I asked to speak to another staff member, and Juan, the assistant manager, advised me to contact Whirlpool for resolution. Upon contacting Whirlpool, Mr. Jason explained that they would charge a service fee, restocking fee, and return fee if nothing was wrong with the washer. Despite being a loyal customer who spent over $20,[redacted] at Home Depot, I am facing difficulties exchanging the washer for a better-performing one. I am frustrated with the lack of assistance and the runaround between different individuals. As a Senior Citizen, I value honesty and straightforwardness. Your help in resolving this matter is greatly appreciated. Thank you, Jerry Caldwell.

I am looking to buy a refrigerator with a top freezer under the 0% interest promotion for 12 months. I applied for a Home Depot Credit Card online, but I was surprised to find out that more information is required. I reached out to the store, and they mentioned that I couldn't provide the additional information online or in-store to expedite the card issuance. The refrigerator is currently on sale, and I require it urgently. Thankfully, my credit score is excellent, so there shouldn't be any issues. I am hoping to find a solution to this matter promptly and appreciate any assistance with resolving it today.

I recently purchased a new GE washer and dryer that were delivered on 10/24/[redacted]. When I tried the dryer, the timer was broken and not advancing, so I contacted Home Depot for a pick-up and got a replacement dryer. While waiting for the new delivery, I tested the washer and found that it leaked from the front. When I spoke to Donna at Home Depot in Mishawaka, Indiana, she mentioned it was past 48 hours and out of her hands, advising me to contact GE. After a repairman sent by GE couldn't find the reason for the leak, I am still facing this issue. I am now requesting a new washing machine from Home Depot promptly or considering returning it to the store if the problem persists. Your urgent attention to this matter would be greatly appreciated.