Home Depot Customer Service Issues

Archive 15

The following are issues that customers reported to GetHuman about Home Depot customer service, archive #15. It includes a selection of 20 issue(s) reported June 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I attempted to call, but the wait time was excessive. I placed two orders on Tuesday with the order numbers W[redacted]47 and W[redacted]65. According to the email I received, order W[redacted]47 was supposedly delivered yesterday, which is not accurate as I was home all day. On the other hand, order W[redacted]65, which your records indicate was not delivered, actually arrived yesterday morning. When I called on Tuesday to combine the orders, the woman I spoke with was unable to assist and directed me to the local store for delivery. Upon contacting them the next day, I was informed that order consolidation was not possible. I have received one of the orders, but your system shows the opposite, claiming that a drill and bit sets are due for delivery, which I already have. I paid for expedited shipping to have these items for a project starting today. Please update me on the order status and refund the delivery charges. Thank you, Bryan.
Reported by GetHuman4920305 on Saturday, June 6, 2020 5:24 PM
I purchased a Vigo faucet and drain assembly for a bathroom remodel on 10/23/19. We had it installed while we were away in Florida for the winter. Upon our return in May [redacted], we tried to return the item at our closest Home Depot (35 miles away). The store clerk informed us that we were past the [redacted]-day refund period by about 14 days and could not issue a refund. I have attempted to contact customer service to discuss this situation, but I have been unable to connect with them.
Reported by GetHuman4920471 on Saturday, June 6, 2020 6:02 PM
Dear Home Depot Customer Care, I am writing to express my disappointment with the customer service at a local Home Depot store. I recently purchased a Heavy-Duty 72-inch W 15-Drawer Deep Tool Chest Mobile Workbench in Matte Black with a Stainless Steel Top Husky Toolbox for my husband's birthday. Unfortunately, the toolbox arrived with scratches, scuff marks, and damage to the finish on June 4, [redacted]. Despite contacting Home Depot and speaking with multiple representatives, I was only offered $[redacted] off the damaged toolbox, which I find unfair considering I paid full price for a new toolbox. Additionally, the lack of proper packaging during delivery resulted in the damage, which leads me to believe that I received a store display item instead of a new product. I have attached photos of the damage for reference. On a positive note, the Heavy-Duty 52-inch W 6-Drawer Deep Tool Chest in Matte Black that I ordered arrived well-packaged on June 6, [redacted], restoring my faith in proper delivery procedures. I hope for a more satisfactory resolution regarding the initial damaged toolbox. Sincerely, [Initials]
Reported by GetHuman-kddirkse on Sunday, June 7, 2020 3:01 PM
I am experiencing difficulties signing into my account as I have not received my user ID or password for my Home Depot credit card. Despite entering my credit card information, I keep getting redirected back to the sign-on page. Due to being Deaf, I am unable to call for assistance, and my internet connection is not stable enough for video relay services. The situation is frustrating, especially as I have received a warning about potential account lockout due to incorrect login attempts. I attempted to link my card to an existing account, but it continues to prompt me to sign on without providing a way to proceed further. I simply wish to review past purchases, check my balance, and make payments. Please assist me in navigating this sign-on issue without the recurring loop.
Reported by GetHuman-roseyka on Sunday, June 7, 2020 6:28 PM
Order # W[redacted]58 was made in May with a delivery date of June 6th. Initially, all items were in stock. However, upon delivery, item #5 was missing. The driver advised Home Depot would reach out, but I haven't received any communication yet. To resolve this, I'd like to cancel the missing item, request a refund of $41.48 + tax for that item, and also for the delivery charge of $79 + tax since I had to find a different supplier for the item.
Reported by GetHuman-craigmp on Monday, June 8, 2020 9:17 PM
I placed Order WA[redacted]1 on May 13th, and it was shipped on May 19th. I received two items that week, but the vanity top, which was initially expected to be delivered on May 29th, was rescheduled for June 1st. However, it has not arrived, and there is no tracking information available. I am concerned about the status of my order and would like to know when to expect its delivery. I have attempted to contact customer service multiple times, but each call has resulted in being placed on hold for over 30 or 50 minutes, only to have the call disconnected.
Reported by GetHuman-tshuee on Tuesday, June 9, 2020 2:08 PM
Hello! I'm hoping you're having a great day! I've been eyeing the Ryobi 6 Tool combo for my dad for Father's Day. Unfortunately, my budget is around $[redacted]-[redacted], so I can't quite afford it at full price. Is there any possibility of a slight price reduction? If not, would you be able to connect me with someone who could assist? I would be disappointed if I couldn't get my dad the gift he had been wanting for Father's Day. Thank you.
Reported by GetHuman4932475 on Tuesday, June 9, 2020 6:30 PM
I purchased 2 water filters for our refrigerator online. Upon delivery, there was only one filter in the box. We paid for 2 filters and need this issue resolved promptly. I have been unable to reach anyone via the phone number provided, as it states they are at full capacity and redirects me to the website. The online order status indicates that 2 filters were shipped and delivered, but we have only received one. Please assist with this matter regarding order number [redacted] under the name Tomislav Delic. Thank you.
Reported by GetHuman-jeresapi on Tuesday, June 9, 2020 9:35 PM
I recently visited your Stafford, VA store to buy a refrigerator. I believed Home Depot price matched with competitors for appliances based on my online research. Armed with the Best Buy ad and the model number, Joe in appliances said Home Depot does not price match appliances, contradicting what I had heard. A visit to the front desk confirmed they do match prices. When I confronted Joe about his mistake, his unhelpful attitude was disappointing. While I didn't bring it up with Joe due to his demeanor, I also missed out on the 10% credit for finding a lower price advertised on your website. I'm seeking clarification on how I can obtain the promised 10% discount for my purchase.
Reported by GetHuman4935434 on Wednesday, June 10, 2020 1:19 PM
I received an email stating the chairs wouldn't be delivered but were available in another color. After being on hold for 2 hours and facing technical issues with callbacks, I was disconnected while waiting. I just want the chairs in any color without extra delivery charges, especially since previous orders had free delivery over a certain amount at Home Depot. As immunocompromised individuals, we request fair delivery charges and hope to receive our chairs without additional fees. The delivery charge for this order, which didn't include the chairs, was not adjusted despite the non-delivery. It would be helpful to improve the website and customer service for a better experience. All we seek is to receive our chairs without excessive charges, irrespective of color, and free from delivery costs.
Reported by GetHuman4936920 on Wednesday, June 10, 2020 6:11 PM
This afternoon, I visited the Home Depot store on Pines Blvd in Pembroke Pines, FL for an in-store pickup. When collecting my order at the customer service desk, I had to sign on the credit card processing machine to confirm my item pickup, even though I had already paid in full online. I was taken aback that there was no hand sanitizer available at the counters, especially given the current Covid-19 situation. I used the shared signature pen, which was a concern. Given the contagious nature of the pandemic, I believe it's crucial for all Home Depot locations to ensure they have proper sanitizing protocols in place to protect both customers and staff. I trust that this issue will be addressed promptly once it's brought to the store manager's attention. Thank you for looking into this matter.
Reported by GetHuman4937125 on Wednesday, June 10, 2020 6:50 PM
On May 25, [redacted], I placed an order for indoor/outdoor carpet online with order # W[redacted]22. The scheduled delivery date was June 9. Being 70 and dealing with a lung issue, I preferred not to go to the store for pickup. I contacted the Forked River store to have 3 separate carpet sections cut from a 12 ft roll. Despite some confusion during the ordering process, I was assured by the flooring department manager that it would arrive as 3 individual pieces, not in square yards. Unfortunately, on June 9, the delivery did not arrive as expected. Subsequently, a delivery of an 18ftx12ft roll was made early the next morning, which was not suitable for my requirements. Customer service agreed to pick it up for a full refund. However, this solution is not ideal for either of us. I am left without the needed carpet after a wait of over two weeks, and restocking is no longer an option. I am suggesting a compromise where I receive a partial refund to cover the cost of having a professional cut the carpet into the necessary sizes. I am seeking guidance on how to proceed. This way, both parties can minimize losses, and I can finally have the carpet I need.
Reported by GetHuman-randkbyt on Thursday, June 11, 2020 2:26 PM
I purchased two air conditioners online using my credit card and specified my new address as both the billing and shipping address. Unfortunately, Home Depot delivered the AC units separately to my old address. After retrieving the first one, I contacted customer service to redirect or cancel the second one. They claimed to have re-routed it back to the warehouse, promising a replacement by the end of July. However, if I wished to pick up a replacement at the local store, I'd have to pay again and wait for a refund later. Despite assurances that a supervisor would follow up with me, I have not received any calls. Order# W[redacted]04 Customer: Kevin J.
Reported by GetHuman4948872 on Saturday, June 13, 2020 8:01 PM
My debit reward card expired during the pandemic and my knee surgery recovery. The store advised calling the number on the back of the card. However, the listed number redirected to a unhelpful telemarketing company that didn't assist with these cards and quickly disconnected the call after a robotic sales pitch for a life alert package. To my surprise, I found out that any remaining funds on the expired card are returned to Home Depot. I am disappointed by the lack of support from Home Depot regarding this matter, and I believe others may have faced similar challenges.
Reported by GetHuman-caryhull on Monday, June 15, 2020 5:16 PM
I applied for a position at your Fort Gratiot location and had an interview just before the COVID-19 outbreak. I spent money on clothes and shoes for the interview. I expressed interest in any available position and was interviewed for a supervisor role. However, I never heard back from them, and now it seems I cannot fill out other applications. I feel like I was used just to meet their interview quota at my expense. As someone on SSI trying to return to work, being treated this way is disheartening. Sincerely, A. Ward
Reported by GetHuman4960125 on Tuesday, June 16, 2020 7:29 PM
Order number W[redacted]86. I am extremely disappointed with the way my order was handled. I placed the order at one store because they showed all items as in stock, as the system would not let me order otherwise. However, when the order was being delivered, it came from a different store. This store told me they were out of the lumber I needed. Despite contacting corporate for more information, all the store noted was the order being rescheduled. When I called back, the store mentioned they had all items but were being quickly sold in-store with nothing set aside. This lack of organization and customer service is very frustrating. If it weren't for the proximity and the credit card my company holds with Home Depot, I would shop elsewhere like Lowes due to consistent bad experiences at various Home Depot locations. I refuse to wait another week for items that were initially in stock.
Reported by GetHuman4960531 on Tuesday, June 16, 2020 9:02 PM
Around 3 p.m., I visited the Home Depot at Freeport store #[redacted] to buy around 9 Linden line posts for a fence project. When I tried to pay with my bank card, the system went down after approval, and my account was already charged. The cashier contacted the store manager, Lourdes, who claimed their system did not receive the payment and insisted I use another card. Despite calling my bank with no response and already being charged, I was shocked when the manager threatened to call the police if I took the items without payment. I requested a receipt, which I did not receive, and had to use my Home Depot card instead. I am currently waiting for my bank to refund my money. Considering the current climate of Black Lives Matter, it makes me question if the manager was right to involve the police in this situation.
Reported by GetHuman-yomotit on Tuesday, June 16, 2020 9:14 PM
On May 22, I placed an order for a POWERTEC 24 in. Universal T-Track (2-Pack) from the Fairlawn Ohio store for pickup between May 29 and Jun. 3. After checking online on June 1, I saw it was delivered on May 29. I called customer service, who confirmed the delivery. When I contacted the store, they couldn't locate the item. After speaking with a supervisor who also confirmed the delivery, I was promised a follow-up that did not happen until I called back. The supervisor informed me the item was out of stock with no restock date available. Feeling disappointed with the lack of proactive resolution, I decided to order the same item from Amazon, which was in stock and offered speedy delivery. This experience has made me question the service I receive from Home Depot for my future projects and supply needs.
Reported by GetHuman-tbandwen on Wednesday, June 17, 2020 5:47 PM
I placed order number W[redacted]61 on June 13th for a GE freezer priced at $[redacted] for delivery in a few weeks. Now they have reduced the price to $[redacted].10. I have been trying to contact them via email and messages with no success. The phone wait time is over 30 minutes with no option for a callback, which is frustrating. After several attempts, I finally reached a US-based representative early in the morning. The representative was helpful within their limits and processed a cancellation for my order after discussing my concerns about their customer support, delivery issues, and the price adjustment. I am not likely to make any major online purchases from them again due to their poor online purchase rules and the difficulty in reaching them for support.
Reported by GetHuman-bobwand on Wednesday, June 17, 2020 8:24 PM
We experienced damage to our Home Depot garage door, which needed repairs. A technician from Ottawa, despite our location in Penetanguishene, came to assess the issue and charged us $[redacted] for the service call, which was reasonable during the beginning of the pandemic. Recently, we were contacted by someone from your company offering to fix the problem, but there was a misunderstanding. We clarified that we needed repairs to our garage door, not a new opener. After some back and forth, the repairman arrived promptly the next day, fixed the door efficiently, and took back the unnecessary opener. Though the repairman handled the situation well, the overall experience with Home Depot was disappointing, making us unsure about using your services in the future. - D.S.
Reported by GetHuman4971124 on Friday, June 19, 2020 12:54 PM

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