Dear Customer Service, **Thank you for your time and product. **I just ordered the Wilt...

GetHuman4865036's customer service issue with Home Depot from May 2020

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The issue in GetHuman4865036's own words
Dear Customer Service, **Thank you for your time and product. **I just ordered the Wilton Natural Brown *-Piece Wood Outdoor Bistro Set from Home Depot. I placed the order online for home delivery. The product was delivered, I have unboxed and set it up.**I am disappointed that the box had been damaged during shipping and handling. The tear down the side of the box has the appearance of a forklift arm penetrating it (pictures available). **There is only cosmetic damage, scraping the wood on one of the backs, and scuffing off the finish on the top of one of the backs (pictures available). **I am wondering if I can be sent a small sample of stain touch up to fix the finish on the top, which is an eye soar on a new piece of furniture. Is that possible?**Also, I am wondering if the beige cushions can be exchanged for the navy blue cushions. I would gladly pay the difference for the navy. I have small children, and realize after seeing this that we would benefit from the navy blue hiding wear and tear better. Is it possible to exchange the cushions for navy blue? **Otherwise the product is in good order and meets expectations. **Look forward to hearing from you. **Thank you.**Sincerely,*Christopher Brennan**** Melrose Pl. APT B*Chapel Hill, NC ******C: ***.***.*****E: *****@***.com**Order Number: WA*********Model * PAT****B*Store SKU * **********

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Home Depot

Customer service issue
Reported by GetHuman4865036
May 24th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 2696 others
0 customers following this

Timeline

GetHuman4865036 started working on this issue
May 24th, 2020 6:08pm

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