I recently ordered bullnose for a pergo floor online to be picked up at the store, I ha...

GetHuman-dltn_mis's customer service issue with Home Depot from May 2020

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The issue in GetHuman-dltn_mis's own words
I recently ordered bullnose for a pergo floor online to be picked up at the store, I have ordered items before this and never had a problem. Am In the process of installing a Pergo floor and need this to finish the hallway upstairs. The part was delivered to the store March **, via UPS relatively fast I just got a call today that the part was ready to be picked up, when I picked up the part it was damaged which I was not surprised because it sat in the store for a week before I was able to pick it up, I called the store multible store multible times was put on hold and transferes in the middle of talking, and nobody picked back up again, then again told I will get back to you put on hold and nobody got back to me, asked to talk to manager and then ignored. Dont know why it would take a week to take something off a truck. I realize the situation but stillNot very happy at the moment and i really need this part.and i can not see myself ordering this part again and sending it back to the store. The invoice of the returned item is *******, i want to ord this part and have it sent to me with no delivery fee. I bought a whole skid of Pergo Floor from you and have been a customer for a long time and I think I should recieve the part for free, but all am asking for is free delivery. Thanks for your time

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Home Depot

Customer service issue
Reported by GetHuman-dltn_mis
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2622 others
0 customers following this

Timeline

GetHuman-dltn_mis started working on this issue
May 23rd, 2020 12:41am