Home Depot Customer Service Issues

I am reaching out about the delivery of an appliance scheduled for today. My order number is W[redacted]07. I am dissatisfied with the service as the delivery person claimed the appliance couldn't fit through the door without trying. He suggested using another door which was unnecessary. We had a similar-sized stove delivered previously without any issues. This experience has left us very upset, and we intend to patronize other businesses in the future. Kindly expedite the refund process for us.

I made an online purchase on May 2nd, selecting expedited shipping for $27 to receive my item by May 6th. However, as of May 11th, it has not arrived. I have tried reaching out to Home Depot multiple times to either track my package or receive a shipping refund. After being on hold for 40 and 30 minutes without anyone picking up, I continue to receive no response after calling. I don't mind waiting for standard shipping, but I urgently need information on my order and a refund for the shipping fee. The website still shows the order status as received. My order number is W[redacted]47.

Hello, I placed an order for two vanities on 4/23, but due to an error message, I had to resend the order with the correct shipping address. Unfortunately, it seems that an order with the incorrect address was still processed. I urgently need this order to be canceled before it is delivered, as the vanities are too heavy to return to Home Depot myself. I have been trying to contact Home Depot customer service for the past few days and was advised to refuse the shipment so I can be refunded once it's returned. However, I am concerned about potential freight charges if I refuse the package. This mistake was due to an error on the website. The order number is w[redacted]94, and the carrier tracking number is [redacted]8. I would appreciate a prompt response regarding the refund of $[redacted]. Thank you, K. Dykstra

Hello, I'm Eleni. Today, I visited Home Depot in Phillipsburg, NJ to pick up an item, but ended up falling in love with a patio set. Despite the confusion regarding its availability, from the table's stock paper indicating it was in stock to being told otherwise, I was initially allowed to purchase the floor model. Unfortunately, this permission was revoked due to it being early in the season. Despite understanding the challenges of assembling another set, the inconsistent information and changing decisions from the management were frustrating. I believe clear communication from the start would have been preferable rather than raising hopes and then retracting the offer. Overall, I've never encountered such issues with purchasing floor models elsewhere, and I hope Home Depot can improve their communication and decision-making process in such situations in the future.

I placed an online order over a week ago and received the confirmation email, but I have yet to receive the pickup notification. Two other orders were successfully processed and collected. When I attempt to track the order, it indicates the information provided is incorrect. The charge was made to my credit card. I would like to cancel the order, which was intended as a Mother's Day gift. I am considering closing my account due to the frustration over the past ten days. The order number is [redacted]58 from the Owen Sound store under the last name Unan. The email for contact differs from the account email as my father David's email was used, and he is upset about the situation. Thank you, Merry Unan.

I have been a loyal Home Depot customer for many years. Today, I made a purchase, including a grill on sale for $[redacted], as well as other items. I initially wanted to cancel the delivery and have my brother pick it up, but I was informed I had to wait an hour before canceling. After speaking with the manager, Moe, I encountered a series of unhelpful interactions, leading to my frustration and disappointment. Despite trying to resolve the issue, I was eventually asked to leave without my item or a refund, and was told I was banned from the store. I believe the situation was mishandled and I am eager to receive assistance in obtaining my purchased item. The store's address is [redacted] SW 8 St, Miami, FL, and the cashier who processed my order was Gema. I hold Order# H0[redacted]20. Your prompt attention and resolution to this matter would be greatly appreciated.

I was expecting three appliances to be delivered yesterday. I had requested a phone number change for the delivery notification, but instead of contacting me, they reached out to my husband who was only 8 minutes away. They were already in Rainsville, AL, just 15 minutes away from me. When I requested them to turn back, they refused and insisted on rescheduling. Unfortunately, I had given away all my appliances the night before, so I am currently surviving out of a cooler. I have already informed the Scottsboro store about this issue. For further details, please reach out to me at [redacted]. The order number for reference is [redacted]. Thank you.

I recently purchased 15 landscape timbers from HD and discovered that many of them were defective after cutting them in half. Around half of the pieces were unusable due to extreme bowing, rot, or cracks. Considering the defects, approximately 7 complete timbers were of poor quality, possibly even 11-12 if I were being more critical. I have washed, dried, and treated them, but I now wish to exchange them. I attempted to contact the store manager but faced challenges using the app and calling the toll-free number. Despite encountering language barriers and disconnections, I remain hopeful to resolve this matter. I am considering buying replacements and returning the defective pieces post-Covid. Thank you for your attention to this issue.

I was informed to order new hoses for my washing machine delivery, but now I won't receive them in time for installation. I've been trying to reach customer service for 2 days with no success. I'm frustrated and want to cancel my order and close my account. Sadly, your page doesn't accept my Canadian phone number.

My spouse and I, both seniors, have been cautious due to the pandemic. Yesterday, we decided to visit Home Depot in Danville, VA after reading they were following social distancing guidelines. Sadly, our experience was disappointing. Most employees we encountered weren't practicing social distancing or wearing masks. Despite us wearing masks, they didn't keep a safe distance. Only one employee had a mask on properly. To our dismay, only a few customers wore masks too. Inside, we found most hand soap dispensers in the women's restroom empty, which was concerning. I feel compelled to share this so that Home Depot can improve safety measures at the Danville branch. It's disheartening as Home Depot was our go-to store before this incident. I hope others prioritize their health and consider avoiding this location until safety measures improve. 😪

Regarding order number [redacted]16, I made a purchase for crown moulding on April 15, [redacted], with home delivery selected. The payment was charged to my credit card on the same day. Subsequently, I received two phone calls from my local Home Depot store in Kanata, where I could hear background noise but no one responded on the other end. Despite attempting to contact the store and their customer service line, I faced challenges reaching a resolution. There were multiple transactions on my credit card over the following weeks, even after I requested the order be cancelled on May 13. The continued charges were concerning. Issues with Home Depot's home delivery service have been widely reported, prompting some customers to consider alternatives like "Lowes." My attempts to provide feedback through the online survey were also unsuccessful due to technical difficulties on the website. I have been patient with your customer service representatives despite the ongoing problems. I urge Home Depot to address these issues promptly and remove my credit card information from your records.

I ordered a few items for store pickup on Saturday, and unfortunately, one hose nozzle was missing from the two-pack when I got home. I contacted the store immediately, and they advised me to return for an exchange. When I revisited the store tonight for the exchange, I informed them that the item was in my truck along with the receipt and requested a contactless exchange due to health reasons. However, the employee who assisted me did not wear a mask or practice social distancing properly, which is concerning, especially considering the regulations in Illinois. I made it clear where the item was, and he completed the exchange. It is disappointing when employees do not adhere to safety guidelines, and it has influenced my decision to avoid stores that do not prioritize customer and employee health.

I purchased an entry door from Homedepot online for $[redacted] on April 30th. Today, I received an email stating that my order was received by Homedepot, but it was returned due to damage during shipping. I called customer service and after a 45-minute wait, I was informed that I would be receiving a refund in 7 days instead of a replacement being sent. I am frustrated because I now have to place a new order and cover the $[redacted] until I receive my refund. This delay impacts my budget significantly as I was planning to sell my house this month and the door was crucial to completing renovations. I am disappointed with the situation as it has caused me unnecessary stress.

I purchased a dishwasher that arrived damaged. After getting a replacement with missing parts and then another faulty one, the delivery driver advised me to request a refund. Home Depot issued a partial refund of $[redacted].24 to my credit card on May 2, but I'm still waiting for the remaining amount of the dishwasher refund and the refund for installation and parts. Despite a long hold time with Home Depot customer service where they promised to investigate, I got disconnected and the issue remains unresolved. If I don't receive the complete refund by tomorrow, I will escalate the matter by contacting Paypal and Chase credit card services to dispute the charges.

Hello, I have contacted your phone line twice recently with unsatisfactory results. The first call lasted 35 minutes a few days ago, and the second one, which was yesterday, was a whole hour before reaching a live representative. The agent put me on hold multiple times and eventually stopped responding altogether for 45 more minutes. Additionally, a survey I attempted was unable to register my responses when I rated the service as "1" for very poor. My order number is WA[redacted]7, and the other reference number is 1Z[redacted][redacted]. I placed this order on May 5, but there is no record of it being processed, although my payment of $54.24 has been deducted. Despite understanding delays due to Covid-19, it has been 16 days without the item being dispatched, as confirmed by UPS. I kindly request a refund for the coffee percolator instead. Please reach me at [redacted] or [redacted]. This is my second written complaint as I have had no success with the phone line. Thank you, Eileen P.

I made an order for 5 pallets of pavers (500sqft) under order #W[redacted]06 scheduled for delivery by 5/18. The delivery didn't arrive, so I contacted customer service on 5/18, and they opened case #[redacted]0, promising an update within 48 hours. Despite not hearing back, I followed up today (5/21), enduring long wait times and getting disconnected without a resolution. The delay is risking damage to the prepared installation area, and I urgently need a solution. Thank you.

Regarding electronic receipts, we have multiple Home Depot cards linked to our account. Recently, three new cards were sent - one for Dan, one for Angie, and one for a subcontractor who works for us. All these cards are linked to one account and display the same account number. While Dan's card is working correctly, the purchases made by the subcontractor (Jose) are not showing up in the emails with Home Depot's electronic receipts. This is crucial for us as we rely on receiving all receipts applied to our account.

I visited HD in Lorain, Ohio today and overheard an associate making negative comments about masks. I felt compelled to address this issue as I believe it's important for the staff to adhere to the company's safety standards set to protect customers. It's crucial for associates not only to refrain from expressing personal opinions that could be seen as dismissive but also to wear their masks correctly, covering both their mouth and nose. Proper mask-wearing is essential to maintaining a safe shopping environment, especially during a pandemic when many countries have faced closures due to a lack of adherence to safety protocols. While some customers may choose not to wear masks, it is imperative that employees are held accountable for following the guidelines set by the company. I urge for improved associate education and vigilance in ensuring that all staff members take these safety measures as seriously as the corporate policies intend.

I recently ordered bullnose for a Pergo floor online to be picked up at the store. I have ordered items before and never had any issues until now. Currently in the middle of installing a Pergo floor and this bullnose is needed to finish the hallway upstairs. The part arrived at the store on March 15 through UPS quite promptly. When I went to pick it up after receiving a call that it was ready, I found it was damaged - likely from sitting in the store for a week. I have tried reaching out to the store multiple times, but I keep getting put on hold, transferred, and promised call-backs that never happen. I even asked to speak with a manager and felt ignored. It's frustrating that it took a week to unload something off a truck. Despite the situation, I remain unhappy and urgently require this part. I am hesitant to reorder and go through the same process. The invoice of the returned item is [redacted]. I would like to reorder the part with no delivery fee, considering I have been a loyal customer who purchased a significant amount of Pergo Floor from your store. It would be greatly appreciated if the delivery fee could be waived. Thank you for your attention.

Subject: Issue with Delivered Bistro Set and Cushion Exchange Request Hello Customer Service, I recently received my Home Depot order of the Wilton Natural Brown 2-Piece Wood Outdoor Bistro Set. Upon unboxing, I discovered the package had been damaged during transit, with visible tears and scuffs on the wood. I have attached pictures for reference. I am seeking a small sample of stain for touch-ups on the affected areas. Additionally, I am interested in exchanging the beige cushions for navy blue ones due to durability concerns with my young children. I am willing to cover any price difference for this exchange. Overall, aside from these minor issues, I am satisfied with the product. I appreciate your assistance in resolving these matters. Thank you for your attention to this matter. Warm regards, Christopher B.