Home Depot Customer Service Issues

I'm looking to return an order as it doesn't match the description. The stores refuse returns, which is inconvenient, so I'm considering using a return label. I prefer corded tools over cordless like the Flexvolt I received. I'm new to this and found the ratings misleading. Despite being relatively new with Home Depot, I aim to be honest and fair when resolving issues. After waiting for 2 hours in a chat that didn't progress, I accidentally closed it and now can't find the chat option again to follow up. Hope for a resolution soon.

I need to return an order as it doesn't match the listing. Can't return to stores, but a return label would be helpful. Ready to ship it today for corded tool instead of cordless Flexvolt due to misleading power ratings. New to this and prefer to shop at Home Depot. Stay positive when dealing with issues. Had trouble with chat earlier, moved up but it closed, struggling to contact them again.

Upon my arrival at the store, I was directed to a non-existent pick-up location (C-13) in the parking lot. After searching for my spot, I discovered my order was mistakenly marked for spot (B-13), already taken by someone else. It took nearly 2 hours before an employee finally found my order. Meanwhile, others who arrived later had their orders promptly delivered to their cars. I'm upset that the product I received seemed to have been used when there were supposed to be five in stock, as indicated on the website. Due to my age of 84 and reliance on a walker, I demand a refund. I expect a store representative to collect the purchase from my home. Please communicate via email or text due to my speech impediment, at [redacted], and reach me at [redacted]. Thank you.

I recently purchased a Whirlpool refrigerator, order # W[redacted]73, which was delivered on Saturday, 4/25/20. Unfortunately, the doors do not align properly due to a manufacturing defect. I followed the instructions to contact Home Depot within 48 hours for a return or replacement. After a long wait on hold, I spoke to a customer service representative who provided me with confirmation number H6[redacted]28. He mentioned that a replacement would be delivered on Friday, May 1st, but I have yet to receive the confirmation email. I later contacted Whirlpool and was informed that there was no request for a replacement from Home Depot. I was promised a call back within 24-48 hours but no written confirmation or confirmation number was provided. With the 48-hour return window closing, I am concerned about the $[redacted] refrigerator with misaligned doors.

I received my order of Unbranded Digiwave RG6 [redacted] FT Coaxial cable. The price was $34.21, with order # WA[redacted]1, model # RG611500B, and Internet # [redacted]04. Unfortunately, the delivery arrived on 4/27/20 with some issues. The UPS delivery person was quick to leave, and I found the box torn and the reel inside damaged. It seems like the reel had fallen out a few times before being haphazardly placed back in the box. It took me hours to untangle the cable, and I had to stretch it across my yard and my neighbor's yard. I plan to visit electrical stores to buy an empty reel to fix this. The quality of the reel is disappointing, and I hope the cable itself is of better quality. I felt the need to share my experience with this product. Thank you. - David O.

After 30 years, I recently bought a new white Kohler toilet and just had it installed. However, the water that comes into the bowl after flushing is insufficient to remove waste effectively. Even after multiple flushes, the bowl remains dirty as there isn't enough water to clean it properly. The limited water level causes waste to stick to the bowl until it gradually washes away. Despite checking the water pressure and adjusting settings, this EPA energy-saving toilet isn't meeting our needs. I would like to exchange the current Kohler Wellworth Classic Complete Solution toilet (Item #)))-[redacted]-[redacted], purchased from Home Depot (Order #WA[redacted]1), for a different Kohler model. I trust Home Depot to assist with the exchange at the store located at [redacted] West Ridge Rd, Greece, NY [redacted]. Although I don't have the original box as the plumber disposed of it, I plan to use the new box for the return. Thank you for your assistance. Mary Jane K.

I placed an order for store pickup, but the email confirmation showed that one item would arrive at the store late and another at my home. I attempted to cancel the order without success. After calling and waiting on hold for over an hour, I emailed Home Depot, only to be instructed to call or text. When I texted, I received a response saying they don't handle issues via text. I then tried reaching out through their resolutions department and Customer Care via email, but received no reply. I urgently need Home Depot Customer Service to cancel the order and issue a refund. Additionally, I believe they need to enhance their overall customer service quality, including staffing, training, phone responsiveness, and overall availability. The current system is clearly ineffective.

Subject: Order Issue with Delivery I am writing to report an error with my recent order. My name is Regina Olivero, and I reside at [redacted] Marshall St. My order number is W[redacted]73. I received the correct item, which is the Proven Winners All-purpose soil; however, I paid for and ordered two items but only received one. Upon checking the packing slip, I noticed that it had a different order number and customer information. The order number on the slip is WA[redacted]9, belonging to Yvette Montoya, who ordered the same item but only one. I believe there was a mix-up, and the wrong order was shipped to me. I have been waiting on hold with customer service for 57 minutes without any luck. Thank you for addressing this issue promptly.

I purchased kitchen appliances for my new home in East Haven, CT, but the fridge is too big for the space. The local Home Depot in New Haven, CT is not allowing me to return the fridge for a different one. Despite spending hours on the phone with representatives, I have not received the assistance promised. I am frustrated by the poor treatment I have experienced. Due to the coronavirus, I was unable to inspect the appliances upon delivery as I was following shelter-in-place regulations. Please assist me promptly. I have called Home Depot multiple times with no success in reaching someone knowledgeable to help me with the exchange.

I am concerned about the lack of mask-wearing by Home Depot employees at the Lynchburg, VA store. This poses a risk of spreading coronavirus, especially when employees are in close proximity to customers. Despite the plastic windows, employees are still approaching customers without masks and not practicing social distancing. This negligence is alarming, considering the current pandemic situation. It is essential for all employees to follow safety guidelines, including wearing masks and maintaining social distance as required by law. As a customer, I urge Home Depot to address this issue promptly to ensure the well-being of both customers and employees. Please, take action to enforce these safety measures immediately. Thank you. - Gail

I recently bought a generator but decided to cancel my order shortly after. I contacted customer service last week to inquire about my refund. After a 45-minute wait, I spoke to a helpful representative who apologized for the delay. She mentioned that the issue was escalated to the IT Department due to error codes related to my cancellation. She advised waiting 24 hours and calling back if the refund hadn't processed. After waiting longer than suggested, I called again today. Unfortunately, after being on hold for over an hour, the call disconnected abruptly. Frustrated with the lack of progress, I'm reaching out here for assistance.

I made an online purchase back in early April (Order [redacted]). One of the items I bought, the Husky 4-Piece Quick Connect Kit, only contained the NPT female coupler. Despite my efforts to contact support, I faced long wait times, calls being disconnected after an hour, and keypad issues navigating the system. I am seeking the missing fittings or a refund for the incomplete order. I want the full amount back as the single piece I received costs almost the same as the entire kit. Due to the current situation, I prefer not to visit the store, but I am willing to return the item if Home Depot covers the shipping expenses.

I placed an online order for a grill cover, grill utensils, and a protection plan at Home Depot totaling $[redacted]. When I ordered on Monday, April 27, the items showed as in stock. After waiting for a pick-up email, I contacted the store only to find out that nothing was ready, and later discovered the items were not in stock despite initially showing as available. Another Home Depot confirmed they had the items, but I was unable to pick them up there. I was advised to cancel my original order, reorder from their store, and essentially spend $[redacted] twice. I now seek to have the items shipped to my home free of charge without any additional fees, as I find the situation frustrating due to the lack of customer service and unavailability of the items previously declared in stock.

I visited the Home Depot at Richmond [redacted] on West Broad Street. Due to the pandemic and my husband's health issues, he couldn't accompany me. He's a 79-year-old veteran with a veteran discount card. While Cynthia allowed me to spend $89.21 on his credit card, she refused to apply the discount since he wasn't there, despite me having the veteran card. I feel disappointed by the treatment I received from the Home Depot staff during this difficult time. I plan to share my experience with others and address my concerns with the store manager, Ladawn Sawyer. I'll also complete the online survey to provide feedback. It was a disappointing and rude experience overall.

I had $75 on my gift card, which got deducted from a canceled order. The payment method was deemed invalid, but I'm confused as to why my balance was used on a canceled order. I attempted to contact customer service at the 1-[redacted] number three times. However, I was on hold for over 45 minutes each time. Despite trying to follow the email's instructions to cancel and reorder, I'm unable to reapply the gift card to a new order. All I want is my $75 refunded.

I need assistance with an issue regarding order number W[redacted]99. UPS mistakenly picked up the wrong box from my house, which was intended for Amazon, but instead, it was sent to Home Depot as a return for this order. The UPS driver took the incorrect box in error, and I need it returned as it belongs to Amazon. Additionally, the correct return for Home Depot order W[redacted]99 has not been processed due to this mix-up caused by the UPS driver.

I am encountering an issue with the return process for order number W[redacted]99. UPS mistakenly collected the wrong package from my residence, which was intended for Amazon's return, but instead, it was sent to Home Depot as part of this order return. This mix-up occurred due to the UPS driver's error. It is vital to rectify this as the package needs to be returned to Amazon, and the valid return item for Home Depot order W[redacted]99 has not been processed because of this mistake.

I recently purchased an appliance with an included installation and removal service. The delivery arrived, but the driver refused to take my old refrigerator and did not set up the new one as agreed. Additionally, he removed his mask while inside our home, which made me very upset and concerned for my family's safety. I tried to schedule a pick-up for the old refrigerator, but I was unable to reach anyone on the phone. I believe a refund for the installation and removal fees of $25 and $17.28, respectively, is reasonable considering the inconvenience. It was disappointing to have to install the new refrigerator ourselves and handle the removal independently due to these issues.

I recently got my order # W[redacted]36, but unfortunately, when I tried to install the Bemis Atwood Elongated Toilet Seat in Biscuit, I noticed that the screws and instructions were missing from the box. The package only contained the toilet seat itself. It's frustrating because I needed it urgently and paid for express shipping. I checked online, and it was supposed to include a hardware kit. I'd appreciate guidance on how to quickly get a replacement. Thanks, Nicole M.

Hello, I had an experience at your Littleton NH location recently that I would like to address. I often visit this store for my homestead projects. During my last visit, a cashier offered me a chance to save $25 on my purchase, which I accepted. However, I was not informed that this would require filling out a membership application. Subsequently, a hard inquiry was made on my credit account without my consent. This led to a decrease of twenty-one points in my credit score, which is unacceptable. If the cashier had explained this process to me, I would not have agreed to it. I am reaching out to request that this issue be rectified. I hope to resolve this matter promptly and would appreciate it if someone could reach out to me at your earliest convenience. Thank you for your attention to this matter. Christine S.