Home Depot Customer Service Issues

As a loyal customer, I want to address an incident that occurred at store #[redacted] on 02/03/20 around 12:20 PM. I was injured during my visit, and I find it concerning that no one from the store reached out to check on my well-being. It's disheartening that customers like me have to resort to legal action to gain attention. I want to commend employee Jay F. for his assistance during the incident, as he helped me and took my information. After years of shopping at Home Depot, I had hoped for more consideration for the well-being of your customers.

My name is Wendel Fortner, and my wife and I were renovating our kitchen. We visited your store in Hammond, LA, where my wife was browsing ranges and refrigerators. Unfortunately, we had a terrible experience with one of your employees who verbally attacked my wife, making inappropriate comments about our personal life. When I confronted him, he became aggressive and made racist remarks. This behavior was unacceptable, and it left us feeling disrespected and embarrassed. Due to this incident, we may reconsider shopping at Home Depot in the future. It is disappointing that one individual's actions could impact a company as large as Home Depot. Thank you for addressing this matter. Wendel Fortner

When I went there and spoke with you later, you asked me for the item. There was a mix-up with a Mexican ID, which I will give to [redacted]. This incident occurred a month ago. The day before yesterday, I mentioned that I would report the issue to get a refund, but I wasn't aware she was the manager. After explaining what happened, she understood. It seems like rain is expected soon, creating a sense of anticipation. While observing two men conversing nearby, I am waiting patiently with my bucket. The repairs haven't been completed yet when he returns. I worked the whole day until around 2 o'clock. Now, the concern is who will cover the expenses for the work and the paint. I will need to address this matter and see how it unfolds.

I have been attempting to contact the purchasing department for the Commercial Electric brand available at your stores. I want to buy [redacted] units of the sku # [redacted] [redacted] [redacted] multi-bit screwdriver and nut driver handles without any logos. Despite multiple unsuccessful calls to customer service numbers and online searches, I couldn't find the right contact. If this request is not feasible, I understand. None of the associates I spoke to mentioned it wasn't possible, except for the one on 2/11/20 at [redacted] who laughed and disconnected the call. Any guidance you can offer would be greatly appreciated. Thank you for your assistance.

In July [redacted], we had an installer measure 10 windows for shades. After facing delays, the shades were finally ordered in December [redacted] and installed in January [redacted]. However, only 3 pairs of end caps were received in the initial shipment. Despite multiple attempts to get the missing end caps, only 3 were provided instead of the necessary 7. After contacting the New Castle Delaware store, additional end caps were promised but only one more was ordered, leading to further delays. Despite being assured that the items were on backorder and would arrive in March, the customer found it unacceptable to wait that long for just one missing cap. The customer suggested that the store manager could have opened a box in-store to provide the missing end caps to complete the installation promptly. The cordless Cellular shades are under order # W[redacted]60, and the exact product is # [redacted] [redacted] [redacted].

I'm Jerry Dorn. Last week, I ordered a 4' medicine cabinet and picked it up on Friday, the 21st with the order number WA[redacted]54. Unfortunately, it was in pieces when I opened it. After returning it for a refund, I placed a new order via chat with the number CA[redacted]4. The chat agent promised a good cabinet and offered a discount for the inconvenience. Opting for delivery, I was assured the charge would be waived. Today, the 26th, the cabinet arrived with the box damaged, and upon opening it, I found the frame broken and the mirror cracked. I'm disappointed to experience this issue again and feel uncertain about Home Depot's delivery service. I planned to have a cabinet but don't want to go through another letdown.

I am requesting a refund for my order or for it to be re-delivered promptly. During the delivery, the driver mentioned a $50 charge by Home Depot if he had to detach our appliances, which we had only unplugged following online instructions. We attempted to contact Home Depot prior to delivery for clarification but were unsuccessful. The driver later stated he was short on time and could not complete the installation, leaving our appliances in the garage. He offered to return for installation at an additional cost of $[redacted], using our old connections instead of the new ones we purchased. Feeling uncomfortable with the situation, I declined the offer. I tried to contact customer service but was only able to reach an automated system. I request the re-delivery of my appliances this week by a different delivery person or a full refund. Thank you, Lloyd & Szilvia Alburo.

I purchased a dishwasher from Home Depot that arrived damaged, with a cracked pump and a badly bent frame, despite appearing fine on the outside. Water leaked everywhere during the first use. After the replacement, the flooring started to warp. Despite contacting Home Depot multiple times, the issue remains unresolved. The manager promised to follow up but never did. Attempts to get the insurance company's details were unsuccessful. It has been a lengthy ordeal, starting in May [redacted], with no resolution in sight. The floor had to be replaced, and mold formed underneath it. I feel ignored and devastated by the lack of assistance. I am considering legal action if necessary. Home Depot's lack of response is disheartening. I hope sharing my experience here might make a difference. - Johanna Watts

Hello, I'm Johanna Watts. I have a claim with Sedgwick Home Depot Insurance - Claim # B[redacted]0. In April [redacted], I bought my first home, an older fixer-upper. I ordered new appliances including a stove, microwave, side-by-side refrigerator, dishwasher, countertop, sink, faucet, garbage disposal, and custom cabinets. I also enlarged the bathroom to install a stackable washer & dryer, a $1,[redacted] vanity with a black granite top, a large mirror, and a spa-like shower with a niche for personal products. Additionally, I installed new doors, windows, a stained glass front door, and a cast-iron wood-burning stove. I purchased new leather furniture and outdoor lanterns for the house. Unfortunately, during delivery, Home Depot damaged the dishwasher, which has caused considerable distress in what was supposed to be my forever home.

I was looking to rent a pressure washer and called the Home Depot in Hattiesburg, MS at 5 pm. The call was transferred multiple times before speaking with someone in rentals, who did not provide a name. I was informed they had two available for rent. When I inquired about the cost, I was put on hold. After a couple of minutes, the representative returned and stated the price was $29.99 for the day. I asked if I could reserve one until 9 am the next morning due to a long drive, but she declined. When I tried to inquire about prepayment, she abruptly ended the call.

I had my carpet measured for replacement, and was told my carpet area is [redacted] sq.ft. However, I am being charged for more. When I inquired, I was told my living room measures 21.6 x 12 ft, which is incorrect, as it is actually 13.6 x 15.6 ft. By my calculations, this is about [redacted] sq. ft. They offered to remeasure, but I can't take off work again due to my healthcare job. Even if the measurements were correct, the actual area with angled corners would be slightly smaller than [redacted] sq. ft., not [redacted] sq. ft. I'm worried about being overcharged $[redacted] due to this error and if the carpet won't fit as described. I need your team to address these math miscalculations. Thank you.

I am experiencing an issue with a Relax-a-Lounger recliner by Preston that I need resolved promptly. I previously ordered one chair but was charged for two at the regular price. After contacting customer service, I was informed that Home Depot would correct the order. Recently, I received two emails; one with the correct price at the store (Order number: W[redacted]35) and another listing an order number (e.g. W[redacted]89) with the regular price. When I called customer service, they said the latter order did not exist. I want to ensure that the wrong amount was not charged to my credit card for the non-existent order. I was on hold with customer service for at least 30 minutes. A quick response is appreciated as I want to pick up my chair with the correct charge of $[redacted].61 on my credit card.

Order Pickup Concern by Kevin S. Order Number: [redacted]74 Order Date: April 05, [redacted] Pick-Up Location: SOUTH KEYS - 7[redacted] BANK STREET OTTAWA ON K1V 7Z8 We received an email notifying us that our order was ready for pick-up, but the service at the store was extremely slow. Despite arriving promptly, we had to wait for two hours while others who arrived later were served first. We tried contacting the store staff, but social distancing wasn't being observed, and we ultimately had to leave without our groceries to prevent them from spoiling. We would prefer to switch our order to delivery if possible, but if not, we may need to cancel. When trying to cancel online as per the instructions, we couldn't find a "Cancel order" option on the Order Status Page, and we have been unsuccessful in reaching the store by phone.

As a loyal patron of your Pittsfield, Massachusetts store, I was taken aback to discover that certain products are being diverted to the local hospital. While I understand the importance of assisting healthcare facilities during these challenging times, I am also in need of essential supplies as a self-employed Plumbing and Heating Contractor. Items like masks, disinfectant spray, and hand sanitizer are crucial for my work in ensuring the safety of my customers, family, and myself. As an emergency service provider, I rely on these protective gear to continue my services effectively. However, I am running low on these supplies and facing the prospect of declining work soon. It is imperative that stores like yours consider stocking up on these essential items for the benefit of your dedicated customers, who ultimately contribute to your business's success. Your support in providing these necessities would be greatly appreciated.

On February 27, [redacted], I placed order #W[redacted]5 for 3 Husky Cabinets, totaling $1,[redacted].87. I utilized one of your trucks for transportation. I have tried contacting your company numerous times, without success, and even went to the Greensburg PA store in person since March 21. I am facing challenges with dropped calls and store employees stating they are unable to assist due to the online purchase. I am seeking a price adjustment for all three items, which would total around $[redacted].99, and was hoping to handle this within the 30-day window, which expired. Additionally, one of the 30 x 28 x 18 cabinets arrived damaged. I would like to either return it or receive a replacement, although I inadvertently discarded the box during assembly. It appears someone may have returned a damaged unit and repackaged it. I can provide photos as proof of the damage. My priority is securing the price adjustment for all three cabinets (approximately $[redacted].99). The return process is complicated as I lack a suitable box and means to transport it without renting another truck. I am uncertain about the best course of action in this situation.

Order number WA[redacted]7 is for a refrigerator placed on 3/31 with a promised delivery date of 4/9. Checking on the order yesterday, I was informed it was ready but received no delivery confirmation today. After calling in and waiting for an hour, I was told there would be a month-long delay. Depending on Home Depot for this delivery and being informed of such a lengthy delay is frustrating. As a loyal customer, I have spent significant time and money with your company. However, if this issue is not resolved promptly, my patronage may need to reconsider. My family should not have to wait an additional four weeks due to a last-minute error. Disappointed, Joe B., [redacted], [redacted].

I placed an order for a Dutch oven on Sunday, April 5th. The website stated it would ship within five business days. Yesterday, April 9th, I checked and saw it had not been shipped yet, even though I received an order confirmation. Today, April 10th, I received an email saying the item is out of stock and will ship later. This is frustrating because I expected it today, needed it for a meal, and they waited until the last minute to inform me. I tried to cancel but saw they deducted the sales tax. Their return policy mentions tax deductions unless it's their mistake, which it is in this case. I've been trying to contact customer service for over 2 hours without luck. Can someone help me with this issue?

On April 8, [redacted], I placed an order for 4 dock floats from Home Depot online using a new Home Depot charge account. The delivery to my home was set for April 28, [redacted]. The following day, I tried to cancel this order but was informed that it was already in progress and couldn't be canceled. I was advised to reject the items upon delivery. As of now, no charge has been posted to the credit card, and we are three weeks away from the delivery date. After waiting for over an hour on hold, I requested to speak to a senior supervisor. I was promised a callback, but it has been 3 days since then without any follow-up. I would like to avoid unnecessary delivery, charge reversals, and further complications.

I visited the store a week ago and was promised my own personal shopping assistant, who I even got to check my bags with an employee to ensure there were only work clothes and leftovers. After emptying my bags to avoid any misunderstandings, the staff refused to return my cart, causing me to break down in tears due to anxiety. Despite being a past customer through my husband's account, I faced accusations upon returning, including being asked to leave for recording the staff following me. I even offered to leave my bag at the desk, which they declined to watch. I felt singled out as the store assistant manager and loss prevention officer followed me around. This behavior was not what I was led to expect. At one point, I was threatened to leave or the police would be called due to alleged swearing, but I had the contact information of a witness to support my version of events.

I'm looking to return an order I received as it was not as described in the listing. The stores refuse to accept the return, so I'm considering using a return label instead. I prefer a corded tool over this cordless one, as the ratings were misleading, and I'm new to this. I'm relatively new to Home Depot, and I try to address issues positively and fairly. Earlier, I waited for two hours in a chat while working on drawings but made little progress. When I clicked to refresh, the chat disappeared, and I haven't been able to reconnect.