Home Depot Customer Service Issues

I recently bought six 48x72 sliders from the Placerville Home Depot, but they are all faulty. I urgently need to order six new ones to the same store. I am the owner of Mac-co Builders, Macintosh Construction, and CCI Inc., and I have been a loyal customer who has spent a considerable amount of money in your stores. The millworks department's response that there is nothing they can do is unacceptable. I have faced similar issues in the past, but they were usually resolved with little difficulty. I have tried contacting the store managers, but they have been unavailable and have not returned my calls. This situation is frustrating, especially since it involves my personal home. I need this issue resolved promptly, or I will have to take my $2.3 million worth of purchases elsewhere. I hope this action won't be necessary. Thank you for your attention to this matter. It's crucial to address these concerns with Home Depot in Placerville to avoid losing business from multiple local contractors like myself who are increasingly dissatisfied.

I am seeking clarification about the price match policy for a refund within 30 days if an item goes on sale. I bought a washer and dryer from the local store 10 days ago and noticed a price reduction on the same items that is still ongoing. I attempted to contact the appliance department without success yesterday. Today, despite the sale still being active, I was informed that I cannot receive a refund due to the delivery occurring earlier today. This contradicts the price match policy indicating eligibility within 30 days of purchase. It would be appreciated if the policy explicitly stated that sale price matches would not apply to appliances post-delivery, even if purchased within the last 10 days.

I placed an order for a product expecting it last Thursday. The delivery has been rescheduled three times, and now it's set for this upcoming Tuesday. I won't be around on Tuesday, Wednesday, or Thursday next week to receive it. It would be more convenient for me to go to a Home Depot store and collect the item myself. If it's possible to adjust the order to a pickup instead of delivery, or even cancel the original order, that would be much appreciated.

I wanted to bring to your attention an issue regarding a recent lumber delivery made by your company. The delivery truck drove through my yard on a rainy day, leaving ruts behind and did not rectify the damage caused. I contacted the Matthews NC store on 11/27/19 at 4:15 pm to speak with the manager about this incident; however, he was dismissive stating that I needed to identify the store used by my neighbor. Despite leaving a message for the owner, I have not received a response. The delivery address was [redacted] Crestwood Dr, Mineral Springs, NC [redacted], likely under Karen Davis, Carol Flynt, or Rosemary Flynt. I am unable to address the damage myself due to time constraints and will need to hire someone. It is imperative that your employee's actions are rectified. I kindly request that you arrange for the damage to be fixed or provide compensation for the repairs. Sandy Coates PO Box [redacted] Mineral Springs, NC [redacted] Physical address: [redacted] Crestwood Dr, Mineral Springs, NC [redacted] [redacted]

A little over a month ago, I ordered a 25" distressed gray vanity. I also applied for a credit card to receive a discount on the vanity purchase. However, when the vanity arrived at the store for pick up, the sink was shattered. After a replacement vanity was ordered, the new one arrived without a sink. I had to return the item yet again. Meanwhile, I made a payment of $70.14 for the vanity while waiting for the credit card, which had not arrived. After several follow-ups, a new card was sent, and the payment was sorted out. A kind lady at the warehouse helped me locate the vanity recently. Now, I am planning to reorder the vanity, hoping for a smoother experience this time. I am considering if there could be a discount offered due to the inconvenience caused and the delay in completing my bathroom renovation. Thank you for addressing these issues promptly. Best regards, B. S.

We received damaged Jeld-Wen windows on 12/7/[redacted] and reported it, but have not heard back from Jeld-Wen. We need a representative to come address the issues with our windows. Store H1703 is not answering phone calls, making it hard to resolve. The screens we ordered on Dec. 3rd have not arrived, and 8 windows are missing end caps. We are disappointed with Home Depot's customer service and the product quality. We need assistance to sort out these problems efficiently.

I purchased a sofa bed online and had it shipped to one of your stores. Upon receiving an email notifying me that it had arrived, I made several trips to the store but was informed each time that my order was not there. I visited before and after Thanksgiving and later in the second week after its supposed arrival, even borrowing a pick-up truck for the first two attempts. Despite repeated visits, they have been unable to locate my sofa bed. Despite continued notifications that it's ready for pick-up, I now request a full refund instead due to the ongoing inconvenience. Thank you.

Today, someone threw a rock at my car, resulting in damage. The Home Depot branch I visited seems to have a concerning approach to customer safety and store management. While the corporate office in Atlanta, Georgia has shown some improvement, issues persist despite changes in management. I attempted to contact Home Depot Customer Care before their 8:00 PM Eastern Time phone line closure, however, I was met with a message prompting me to call back during business hours despite it being only 5:00 PM. I am considering taking legal action, including a civil suit and a possible restraining order if I face further harassment or mistreatment when I return to the store. I am willing to pursue charges for discrimination and hate crimes if necessary.

I bought a 14-foot Santa decoration and set it up a week after Thanksgiving. Two days ago, my husband and I heard popping sounds while it was inflating, and we discovered that several bulbs from the top to the stomach area had blown out. Please let me know the process for returning this item and getting a replacement. Thank you. Santa is a key piece in my yard display, and I want to ensure it is working properly.

I ordered a stove and dishwasher with delivery and installation scheduled for today. The stove was delivered and installed, but the dishwasher was not. The delivery team mentioned that another individual would contact us to schedule the dishwasher installation, which was never mentioned during the purchase. We have yet to receive any communication regarding this and require the dishwasher to be installed today.

I would like to bring attention to a particular Home Depot employee at one of your stores in San Diego. Out of the three locations I visit in the area, this specific store truly stands out to me. I want to highlight the exceptional customer service provided by this store and ensure that corporate is aware of the outstanding experience I consistently have there. I am eager to discuss in more detail why this Home Depot is the most impressive one I have encountered nationwide. I can be reached at [redacted]. My name is Cierra.

I bought both a dryer and a dishwasher online. I decided to cancel the dishwasher before delivery. A representative instructed me to visit the local Home Depot for a refund on the dishwasher and also for the sale price of the dryer. However, the Home Depot employee informed me that they have no access to online order details and couldn't locate my order number in their system. I am seeking assistance in ensuring the accurate refund is processed back to my credit card. The dryer was priced at $[redacted].20 during the sale, and the dishwasher was never delivered. The order number is WA[redacted]35.

I am highly concerned about my kids' severe dog allergies. During our visit to Home Depot in Nashville, TN, my youngest child ended up covered in dog hairs because of dogs inside the store. This situation is unacceptable as my children get sick every time due to someone not considering others and bringing their "fur baby" shopping. We had to leave without completing our supplies shopping due to the presence of dogs, and the added frustration of dog feces near our car. It is essential for public places to be considerate of individuals with allergies. This occurred at the Believe Home Depot, Store #[redacted].

On December 16, [redacted], my family purchased a 21 cubic feet Samsung top freezer in white with FlexFreeze. The delivery was scheduled for the day after Christmas. Unfortunately, the delivery team mishandled the appliance with the forklift, causing significant damage. The replacement refrigerator won't arrive until January 26, which is not acceptable. Despite this being a chain with multiple locations in Florida, the service has been disappointing. My family, with multiple accounts and a business account at Home Depot, is now considering Lowe's due to this experience. The lack of communication and follow-up is frustrating. My credit card was charged on December 16, leaving me paying unnecessary interest. The customer service has been lacking, with long wait times on the phone and little assistance. Overall, I am deeply disappointed and may switch to Lowe's unless Home Depot can improve their service and communication promptly.

I'm curious about the delivery process for purchases made. It's confusing to receive multiple trucks with different parts of the same order at different times of the day. I was informed by a Home Depot subcontractor that deliveries can occur anytime between 6 AM to 8 PM without a specific time slot. I'd appreciate clarity on why this system is in place. I frequently shop at Home Depot for personal and business needs, so understanding the delivery procedure would be beneficial. Thank you.

Order Number: W[redacted]46 My delivery experience has been very confusing. The delivery company refused to leave the machines because I had installed a 3-prong plug instead of a 4-prong one. Despite me buying the recommended three-prong cord when I ordered the machines, they insisted on using their four-prong cord. Home Depot assured me that the installers could leave the machines and my "handyman" could switch the cords, but I'm unsure if this information has been communicated to the delivery team. It seems there is a discrepancy between Temco's policy of only using their equipment and Home Depot's claim that installers carry both cords in their kit. I just hope that when they return on Tuesday, they will leave the machines regardless. This conflicting information is frustrating, and I might consider returning the machines if this issue persists.

I bought an 80-gallon water heater that turned out to be faulty. The unit was supposed to last 6-9 years, but it broke down within 2 months. We've been without hot water since Christmas. I've tried to resolve this with First Class, but initially, they refused to come promptly as they didn't consider it an emergency. After a part replacement on 12/24/19, we were told we'd have hot water in 3 hours, but that didn't happen. After contacting Home Depot and Westinghouse, I was unsuccessful in getting the issue fixed. Home Depot has now promised a replacement, but there have been further complications in the process. I'm hoping the CEO can step in to resolve this quickly. Looking forward to a resolution.

Dear Home Depot, I want to address my recent experience with your store. I appreciate the deliveries but have some concerns. I ordered a camera due to good ratings, past positive experiences, and what I believed was a discounted price. However, the emails I received showed regular pricing and my prize had a value. When I went to pick up my order, I received only the Mini camera. Later, I was informed there was another package, which turned out to be the two cameras but the price was higher than expected, and the Mini was no longer a prize. This process was confusing and inconvenient compared to purchasing a similar bundle elsewhere for the same price. These issues have made me question the reputation of the store. I am willing to return the cameras and would appreciate your assistance in resolving this matter. Sincerely, Jack I tried to contact you via email but it was rejected. Can you clarify the meaning of "Contact us"? Thank you.

I had an unfortunate experience with the Home Depot Trotwood OH store regarding a carpet order I placed in December [redacted]. Originally scheduled for installation on 1/22/[redacted], circumstances changed when my house sold quickly and the new buyer wanted different flooring. Trying to cancel the order and get a store credit has been a frustrating process. Despite numerous calls to the local store, the call center, and the installer, resolution has been elusive. The store managed to provide certain details by email but has been unable to send documentation of my credit card refund. After multiple unproductive phone calls, I discovered a $[redacted] restocking fee deducted from my refund, which I feel is unjustified. I hope to receive the remaining amount back on my credit card promptly. Dealing with the Home Depot staff has been a source of disappointment and frustration, and I am eager for a swift resolution to this matter. Thank you. Rosemary G. Ph. [redacted]

Please have a manager from your department contact me urgently. My name is Laurel McCrink, and you can reach me at [redacted]. Regarding refund request for hauling away the electric range, I paid $25 for the service, but I ended up doing it myself due to the long wait. Kindly process the $25 refund promptly. I had a complaint regarding Temco as they had no record of the scheduled range pick-up, indicating incompetence and poor communication from Home Depot. Also, in regard to order W[redacted]35 placed on Jan. 14, [redacted], I have been trying to locate it. Despite being directed to Temco, they have no information on the order. This lack of communication displays incompetence on Home Depot's part. This order should have been delivered by now, and I have received no updates from either Home Depot or Temco.