Repair on a lawn mower. * new parts were replaced in mower carburetor and air filter (t...

GetHuman-lglazek's customer service issue with Home Depot from September 2019

Help with my Home Depot issue
First: share to improve GetHuman-lglazek's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lglazek may need:
Name, Order Number, Account email (for online orders), Order date, Receipt Image, and Phone number
The issue in GetHuman-lglazek's own words
Repair on a lawn mower. * new parts were replaced in mower carburetor and air filter (third time these items have been replaced in a year). Waited over a month for repair to be completed. Within a month after repairs mower stopped working. Took mower to the dealer (Troy-Bilt) in Greenville, SC for repair. Extensive internal damage, needed a NEW CARBURETOR. Damage too costly to repair suggested a new mower be purchased. *Was told by Home Depot they could only reimburse me for the carburetor and the air filter, not the labor. Total cost for this repair charged by Home Depot $**.**. Same as last year. *I was requesting a full refund for the repairs. *Home Depot stated their parts are ordered new. I'm sure they are but there maybe something wrong with that carburetor part and Home Depot may want to investigate that with the manufacturer. Again, this is the third time in a year I have had the same service done. I would not have known about the faulty parts if I hadn't taken my mower to the dealer. Because of the faulty carburetor it damage the entire lawn mower system. I'm only asking for a full refund of the repair not reimbursement for the new mower. *I've been a Home Depot customer since ****. I'm very disappointed in this situation.

GetHuman-lglazek did not yet indicate what Home Depot should do to make this right.

How GetHuman-lglazek fixed the problem

We are waiting for GetHuman-lglazek to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Home Depot's attention and get better help faster. Tap below to get started.
Having Home Depot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Home Depot

Customer service issue
Reported by GetHuman-lglazek
Sep 23rd, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1901 others
0 customers following this

Timeline

GetHuman-lglazek started working on this issue
Sep 23rd, 2019 7:16pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers