I purchased a Samsung stove ******** *H****-******. I was to receive it on ********. It...

GetHuman2699601's Complaint issue with Home Depot from April 2019

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The issue in GetHuman2699601's own words
I purchased a Samsung stove ******** *H****-******. I was to receive it on ********. It is coming from warehouse in New Jersey. Today is ******** and I not received it yet. When I purchased the stove, I clearly stated that I would only able to received the stove after * pm due to my work schedule. I don't know if it was a break down in communication but they kept scheduling the pick up time for the morning which is impossible for me to received. After several failed attempts, a new vendor was given the job. First schedule was a failure. Same as previously vendor, a midday pick up. This was on ********. Got a reschedule for ******** after several attempts. Waited all evening Friday. No stove. Called the company which subcontract the work to another vendor to find that the order was reschedule with no explanation. * This service is very unprofessional. Does Home Depot believe in quality customer service. Do I have to cancel this order? What the **** is going on.

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Home Depot

Complaint issue
Reported by GetHuman2699601
Apr 8th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1272 others
0 customers following this

Timeline

GetHuman2699601 started working on this issue
Apr 8th, 2019 4:46am