Home Depot Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about Home Depot customer service, archive #5. It includes a selection of 20 issue(s) reported November 14, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently ordered a Maytag washer and dryer; unfortunately, both appliances arrived with scratches and blemishes. The dryer's door seems misaligned, making it hard to open and close. We are looking to return the dryer for a replacement of the same model due to these numerous issues. The purchasing process was disappointing, and we feel there was a lack of quality check before delivery. After speaking to a Home Depot representative in Meadville, PA, we were advised to contact Maytag for the replacement. We are seeking Customer Care assistance in resolving this matter promptly. Additionally, we are also requesting a significant discount on the original $[redacted].00 sale of the two appliances.
Reported by GetHuman-ddannyj on miércoles, 14 de noviembre de 2018 15:45
I had a terrible experience with carpet installation at Home Depot. After enduring a lengthy and disruptive process due to defective carpeting, miscommunications, and multiple installments, I am extremely dissatisfied. Despite conveying my frustration and inconvenience to the manager and staff, I have been met with inadequate solutions like a gift card instead of the compensation I requested for the over $[redacted] carpet purchase on my Home Depot credit card. I am not interested in a gift card, as I believe the situation warrants a discount for the immense trouble I have faced for the past 6 months. I hope to receive a more suitable resolution promptly from someone who can address my concerns effectively.
Reported by GetHuman1558746 on miércoles, 14 de noviembre de 2018 16:48
Name: Mamie B. Stokes Account Ending: [redacted] Address: [redacted] Sparrow Springs Road, Kings Mountain, NC [redacted] Phone: [redacted] Subject: Inquiry About Order for Custom Indoor Shutters I am seeking tracking details for Order #3[redacted]7. The representative who handled the measurement and order mentioned that the shutters should arrive and be installed by Thanksgiving. The shutters have already been charged to my account, and today, November 14, I made an initial payment at the Gastonia, NC store. Unfortunately, they were unable to locate any information about the order. It seems odd to receive a statement for something not yet received. Kindly provide an update regarding the status of my order. If an email notification has been sent, please resend it. Thank you. Email: [redacted]
Reported by GetHuman-orgprog on jueves, 15 de noviembre de 2018 4:00
I am Dorothy L. Williams, and I recently made a purchase under order number H0[redacted]8. The scheduled delivery of a Whirlpool refrigerator and dishwasher on 11-19-[redacted] did not occur as planned between 1:30 pm and 5:30 pm, despite having someone at home all day. After not receiving any communication, I contacted the Cordova, Tenn., store at [redacted]-[redacted]-[redacted], and was informed of a new delivery date of Saturday, 11-24-[redacted]. The delay has inconvenienced my family, especially with Thanksgiving approaching. While I usually enjoy shopping with your company, this experience has left me disappointed and hesitant to recommend your services. I am hoping for a resolution to either expedite the delivery and installation before Thanksgiving or make adjustments to my bill, which amounts to $[redacted].49, due to the inconvenience caused.
Reported by GetHuman1596800 on martes, 20 de noviembre de 2018 20:51
I rented a boom lift from Home Depot yesterday, but I was not satisfied with the service. When I got it home, I found the control lever was broken and I struggled to operate the machine without proper instructions. Despite my return within 2 hours without using it, I was charged for 4 hours. The staff didn't provide adequate guidance, and when I tried to explain the situation to the manager, they were not understanding. I believe there was a mistake with the hours recorded on the paperwork. I would appreciate a refund to my credit card for this frustrating experience.
Reported by GetHuman1629307 on lunes, 26 de noviembre de 2018 17:56
I visited the Home Depot at Southbay Shopping Center in Boston, Massachusetts around 6 or 7 AM today. I realized that I might have dropped my ID in the store. After calling at 8 AM, a front-end manager confirmed they had it. I informed them I would pick it up before closing. When I called again at 9:45 to confirm, the staff assured me it was safe. Despite arriving at 10:07, an employee said they couldn't find it. She suggested returning the next day, which seemed illogical if they had indeed searched thoroughly. This experience made me question the store's care for customers' belongings. In my past roles, lost items were always secured and handled responsibly, unlike what I experienced at this Home Depot. This incident concerns me, especially since I have a credit account with them. To safeguard my personal and financial information, I may need to reconsider patronizing the store and advise others to do the same.
Reported by GetHuman-scsinmk on martes, 4 de diciembre de 2018 3:53
I purchased a combo washer and dryer for $1,[redacted], which included installation and removal of the old machine. - Upon delivery, the machine was damaged, and the driver mentioned a $[redacted] rebate. - The damaged machine couldn't be installed due to water in the old machine. No refund was offered for the non-installation or removal fee. - After self-installing, the dryer function doesn't work. Home Depot claims our 72-hour complaint window is over. They deny contact from the driver and refuse to fix or replace. - Despite multiple calls, we were only informed of incorrect installation, ignoring the paid installation service. - We now desire removal of the faulty machine.
Reported by GetHuman-royal_ne on martes, 4 de diciembre de 2018 14:50
I ordered a washer and dryer on 11/22 with a delivery scheduled for 12/3. I arranged to be home all day for the delivery, but encountered issues. The third-party delivery company called without leaving a message, and when I tried to call back, they were closed. After contacting Home Depot, I was informed of a delivery window between 12-4. On the day of delivery, I called the company to confirm my delivery time since I missed their initial call. They assured me my delivery was scheduled between 12-4. However, by 4 pm, I had not received any updates. Despite multiple attempts to reach the delivery driver, I was unsuccessful. Eventually, the driver called to explain he had truck problems. After a series of unsuccessful attempts to resolve the situation, the delivery was rescheduled for 12/7. Despite my disappointment with the service, I am hoping for a smooth delivery this time. I am reaching out for assistance as the overall experience has been frustrating and lacking in customer service. I look forward to a resolution and to continue being a Home Depot customer.
Reported by GetHuman-ilindyp on martes, 4 de diciembre de 2018 23:38
I bought a Rheem water heater from Home Depot in Chetumal, Mexico on December 7, [redacted]. Upon installation, we discovered a defective gas sensor preventing the unit from functioning. I tried to return it within 3 hours of purchase as I was told there's a 60-day Return Policy, but the Store Manager refused and abruptly dismissed us. I have the receipt and can confirm the times. This goes against Home Depot's Corporate Policy and feels like theft. I'm seeking help to resolve this situation. Thank you, Roger E. Paradise Farms, LLC Paradise Village Corozal Town, Belize, C.A. O11-[redacted] [redacted]
Reported by GetHuman-rsemery on lunes, 10 de diciembre de 2018 17:16
I recently ordered a large amount of flooring online but encountered issues with the shipping address. After trying to resolve the problem with Home Depot customer service without success, I reached out to UPS and NSD shipping. Ultimately, the package was delivered to the wrong address and caused a lot of frustration. Both shipping companies mentioned that rerouting was possible if Home Depot had intervened earlier. This experience has left me dissatisfied with Home Depot's customer service and I am considering taking my business elsewhere until this matter is resolved. Order Number: WD[redacted]7 Thank you, Katie L.
Reported by GetHuman1768027 on sábado, 15 de diciembre de 2018 22:29
On November 20th, I placed an order for blinds and was assured they would be delivered by November 30th as indicated on my order form. I opted for Home Depot's measuring and installation service. Removing my old blinds on the 30th, I anticipated only a brief period without window coverings. Unfortunately, on December 7th, I was informed via phone call that my blinds wouldn't arrive until January 6th. With four windows facing the front of my house left uncovered, the early darkness and lack of privacy have been a concern. Despite being promised a follow-up, it wasn't until December 12th that I reached out to the manager who only confirmed shipment on January 2nd. The delay is disappointing, especially with Christmas approaching, as I have guests coming over. Given the circumstances, a discount or more transparent information from Home Depot would have been appreciated. Ultimately, had I known it would take this long, I would have chosen a quicker alternative like Hammernicks for installation. I hope to have my blinds soon as initially promised.
Reported by GetHuman-lindalut on martes, 18 de diciembre de 2018 21:27
I urgently needed to replace our broken kitchen sink tonight. I sought assistance from a store associate and chose a Moen sink priced at $[redacted]. When my husband began installing it, we discovered it was a cheap Peerless sink in a mislabeled Moen box. Now, without a working kitchen sink, we face a chaotic situation with 5 kids and dishes piling up. The store is closed, leaving us in a frustrating predicament. With major surgery scheduled for Thursday, my husband will now have to install the correct sink instead of supporting me during my surgery preparation. As frequent customers at Home Depot for home improvement projects, this mix-up has left me extremely upset. I am seeking compensation for this unnecessary inconvenience.
Reported by GetHuman1790125 on miércoles, 19 de diciembre de 2018 4:15
I purchased an appliance on 11/29/18, with delivery and old item pickup scheduled for 12/18/18 morning. However, no calls were received from the delivery service, and multiple attempts to obtain a status update were unsuccessful despite assurances from Delivery and HD customer service reps. After making a late afternoon call to Blue Ridge HD, I gave details to the service desk and received a callback explaining that a lost delivery driver caused the delay. I was led to believe that there would be a delivery that day, but I received no further communication for AM/PM details. A call to HD customer service this morning revealed no scheduled delivery and the earliest available date now being Friday. I am seeking help to secure an earlier delivery time.
Reported by GetHuman-pnstanl on miércoles, 19 de diciembre de 2018 14:50
Regarding Job #[redacted]1 and Case#[redacted]2, we scheduled window installation at [redacted] Club Circle, Unit 6-42, Pawleys Island, SC [redacted] for 12/19/18. However, after traveling to SC, my husband received a call postponing the appointment until 12/22, causing him to incur additional expenses for flight changes, extended car rental, and parking fees. The installation was delayed due to weather conditions until 12/21, further inconveniencing us. We have used the services of this company before without issue, but this situation has been exceptionally troublesome as it's not our primary residence. We believe we should be reimbursed for the extra costs and inconvenience caused by the rescheduling. We are awaiting a response from Joann McGoldrich at 1-[redacted] ext [redacted], but have not heard back yet. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman1809584 on viernes, 21 de diciembre de 2018 21:52
At the Beaumont Home Depot store, we have experienced significant delays in customer service during our visits for bulk purchases. Repeatedly, we have observed employees appearing bothered by our requests and have waited over 30 minutes for assistance. For instance, today on December 22, [redacted], we waited over 45 minutes for paver sand as the stock was empty. We witnessed a forklift operator circling the store with an empty pallet before finally retrieving the item. This extended wait time and lack of helpful service make us reconsider shopping here in the future.
Reported by GetHuman-mmyer on sábado, 22 de diciembre de 2018 18:34
Hello, my name is Melanie. I used to work at The Home Depot at store #[redacted] in Waynesboro, Virginia, in the paint department part-time. I enjoyed my time working there. Today, I'm reaching out on behalf of my colleague Richard, also known as R.J., who works full-time in the lumber department. He is a dedicated worker who operates machinery and ensures customer satisfaction. Richard has requested a pay raise due to his exceptional work ethic and skills. He currently makes $11 per hour but believes he deserves more. I'm contacting you anonymously to advocate for him. Richard, a 20-year-old single parent, is striving to provide for his 3-year-old son. Your consideration for his request would mean a lot to him. Thank you for your time.
Reported by GetHuman-leomelan on lunes, 14 de enero de 2019 5:04
On 01/31/[redacted], I wanted to share my disappointing experience with Customer Service at the Home Depot stores in Chicago, Illinois. My issue began on 01/27/[redacted] when I called store #[redacted], being put on hold for the Manager, Ernest, for over half an hour. While waiting, I drove to what I believed was the Store at [redacted] N. Cicero, still on hold until my phone died. I spoke with Zack ASM, who promised to arrange a salt delivery for me but failed to follow through or answer his phone [redacted]. On Wednesday, I called again and Javier ASM explained they were short-staffed and could not deliver the salt, ensuring a delivery between 12:00 and 3:30 that day. This ongoing issue, now involving broken pipes, has led to multiple unfulfilled promises and excuses. Being a loyal customer and cardholder, it's disheartening to see such a lack of customer care at Home Depot. I'll also be reporting this to the BBB. As of 5:05 pm, I still haven't received the salt or a call, despite living only 8 minutes away. This level of Customer Service is unacceptable.
Reported by GetHuman2086978 on jueves, 31 de enero de 2019 23:08
I am unable to locate the scheduled time for my appliance delivery tomorrow. Initially, I received a message instructing me to press one to confirm the time without providing the information. After making numerous calls, I finally spoke to a representative who mentioned the delivery window as 9 to 1. However, he indicated an incorrect apartment number, attempted to rectify it, and then disconnected the call after putting me on hold for 20 minutes. Subsequently, I received an email stating the delivery timeframe is 7 to 11. I am thoroughly confused and frustrated about the actual delivery time. Can you please confirm the accurate delivery time and ensure that my apartment number is updated to number one instead of 2F?
Reported by GetHuman-noteapar on jueves, 7 de febrero de 2019 1:17
I am a customer who frequents the store located at [redacted] Carl Bethlehem Rd, Winder, GA [redacted]. I encountered two employees who were impolite towards black customers. One of them, named John, was unhelpful and spoke loudly while I was trying to communicate with him. I requested to speak with the manager, Brandon Miller, but unfortunately, he displayed similar behavior. It is disheartening to see a reputable company neglect customer service based on race. I am contemplating involving the news media to address this issue, as I have been a loyal customer but feel unwelcome due to the behavior of some staff members. Diversity in leadership roles might help prevent situations like this in the future.
Reported by GetHuman2166956 on sábado, 9 de febrero de 2019 0:32
I contacted the Home Depot in North Port, FL on 2/8/19 regarding my countertop installation. I placed the order on 1/8/19 and was given an approximate 30-day timeline, but the communication has been poor. Despite several attempts to reach "Rose" about the installation status, I faced multiple disconnections and unhelpful responses from the customer service representatives. Finally, after several calls and frustrations, I was informed that my countertop was ready for installation. However, the lack of follow-up and communication was disappointing. While delays are common, the disrespectful treatment by one of the representatives was unacceptable. I intend to escalate this issue to the Home Depot management for appropriate action.
Reported by GetHuman2173579 on domingo, 10 de febrero de 2019 4:04

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