Please view the following regarding my experience in trying to order blinds through Hom...

GetHuman-kerrisom's customer service issue with Home Depot from January 2019

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Please view the following regarding my experience in trying to order blinds through Home Depot. *Dear Sir or Madam,**This process originated on ***** - I sent another email on **** - I sent another email on ***** - I sent another email on ***** **She finally answered my email on ***** and I called her immediately on her direct line and left a voicemail.**She accused me or lying on each occasion - please read the thread below**I just wanted to order blinds - Is this how all customers are treated? I will also be contacting Home Depot and explaining to them how difficult it is to order blinds and how Blinds.com treated me during the process.**I have saved all of the emails so if you need more info - please let me know.**Thank you,**Kerri OMalley**Sent from my iPad**Begin forwarded message:**From: Carlie Butler *C*****@***.com**Date: December **, **** at *:**:** PM CST*To: Kerri OMalley ******@***.com**Subject: Re: *EXTERNAL* Re: Carlie with HOMEDEPOT.COM sent you a message!**I am sorry you feel that way. Kind regards*****Sent from my T-Mobile *G LTE Device***-------- Original message --------*From: Kerri OMalley ******@***.com**Date: ******** *:** PM (GMT-**:**)*To: Carlie Butler *C*****@***.com**Subject: Re: *EXTERNAL* Re: Carlie with HOMEDEPOT.COM sent you a message!**I did leave a message this morning - whether or not your voicemail is working....lets just forget it - I don’t need to be told what I did not do because you are not doing your job. I will be contacting the store to let them know of the poor service that I received from you and how you accused me of lying multiple times.***Sent from my iPad**On Dec **, ****, at *:** PM, Carlie Butler *C*****@***.com*mailto:C*****@***.com** wrote:**I apologize for not being available for you at the time you called. You also did not leave me a voicemail or I would have returned your call. We are Closing in * minutes. If you would like to place this order you can use the link I sent you as the blinds come out less than $***.**, simply apply the promo code BUYMORESAVEMORE or I can call you again on the *nd which ever works better for you. Happy New Year and Kind regards**Carlie butler * Design Consultant*Direct: (***) ***-**** * O. ***-***-**** ext. ***** F. ***-***-*****E: *****@***.com*mailto:*****@***.com**Hours: Sun- Thur *am-*pm CST**image***.png****From: Kerri OMalley ******@***.com*mailto:*****@***.com***Sent: Monday, December **, **** *:** PM*To: Carlie Butler *C*****@***.com*mailto:C*****@***.com***Subject: Re: *EXTERNAL* Re: Carlie with HOMEDEPOT.COM*http:**HOMEDEPOT.COM* sent you a message!**I called the direct your direct line this morning right after you emailed me. I am beginning to think that I should pass. I have emailed you three times and left a voicemail today - I am not a liar. I will forward you the emails that I have already sent.*Sent from my iPad**On Dec **, ****, at *:** PM, Carlie Butler *C*****@***.com*mailto:C*****@***.com** wrote:*Also I am not seeing a voicemail.**Carlie butler * Design Consultant*Direct: (***) ***-**** * O. ***-***-**** ext. ***** F. ***-***-*****E: *****@***.com*mailto:*****@***.com**Hours: Sun- Thur *am-*pm CST**image***.png****From: Kerri OMalley ******@***.com*mailto:*****@***.com***Sent: Monday, December **, **** *:** PM*To: Carlie Butler *C*****@***.com*mailto:C*****@***.com***Subject: Re: *EXTERNAL* Re: Carlie with HOMEDEPOT.COM*http:**HOMEDEPOT.COM* sent you a message!**I emailed you three times and called you and got your voicemail earlier today*Sent from my iPhone**On Dec **, ****, at **:** PM, Carlie Butler *C*****@***.com*mailto:C*****@***.com** wrote:*Kerri*I have not gotten any phone calls from you regarding your blinds order. If you would like to get this placed my sale will be going until ***. Please give me a call directly. I am attaching a new estimate with the bali essentials (more economic version of the blinds.)*https:**blinds.homedepot.com*estimatebuilder*load*ac**d***-****-*aea-ab**-**d***b**f*c*Kind regards***Carlie butler * Design Consultant*Direct: (***) ***-**** * O. ***-***-**** ext. ***** F. ***-***-*****E: *****@***.com*mailto:*****@***.com**Hours: Sun- Thur *am-*pm CST**image***.png****From: Kerri OMalley ******@***.com*mailto:*****@***.com***Sent: Monday, December **, **** **:** AM*To: Carlie Butler *C*****@***.com*mailto:C*****@***.com***Subject: *EXTERNAL* Re: Carlie with HOMEDEPOT.COM*http:**HOMEDEPOT.COM* sent you a message!**I have emailed you a couple of times - I am very interested in purchasing blinds but I need to be closer to*******Please get back with me**Kerri OMalley**Sent from my iPad**On Nov **, ****, at *:** PM, Carlie Butler ******@***.com*mailto:*****@***.com** wrote:***WRD***.jpg****Hi Carrie,**Let’s make sure we order the right size for windows. I have attached our detailed measuring guide to make it easy for you.*In addition to the guide itself, I would like to give you a few helpful tips that I have discovered through my time working with window coverings:*** *. Read the guide all the way through before you start measuring.* *. Send me photos. If you have any unique or complex spaces, a picture is worth a thousand words!* *. Watch some of our measuring videos for further assistance: https:**www.youtube.com*playlist?list*PLEFCD**A**FA**D***https:**urldefense.proofpoint.com*v**url?u*https-*A**www.youtube.com*playlist-*Flist-*DPLEFCD**A**FA**D**&d*DwMFaQ&c*pDK***i*Ih**mUPIt***vQ&r**Oop**Q*RNHTw-BMuxAs***qt*mw*MPONeM*dPm*UiY&m*PsvbfJLIqzzcleXgg*ihSCxFp***LSSXAzHUynG-*Uc&s*RhWFm*fmDJJZW*akn*g*rte*Ol-kgMyEIlPFa*Vvddk&e****Once you have confirmed your measurements, please email them to me or call in, and we will create a custom proposal for your review.**Again, please contact me at any time in regards to anything you may need.*I look forward to hearing from you -- let’s get these windows covered!****-***-******HOMEDEPOT.COM*http:**HOMEDEPOT.COM**Carlie Butler * Design Consultant*P: *-***-***-**** ext. **** **********WRD***.jpg***Measuring Guide.pdf*

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Home Depot

Customer service issue
Reported by GetHuman-kerrisom
Jan 3rd, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 934 others
0 customers following this

Timeline

GetHuman-kerrisom started working on this issue
Jan 3rd, 2019 12:18pm

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