I bought a combination washer and dryer machine for $*,*** including installation and p...

GetHuman-royal_ne's customer service issue with Home Depot from December 2018

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The issue in GetHuman-royal_ne's own words
I bought a combination washer and dryer machine for $*,*** including installation and parts and remove old machine. *- The machine was delivered damaged. The driver called it in and told us to expect $*** rebate. *- The machine was not installed because the broken machine had water in it and the driver couldn't move it. No refund for not installing the machine or of removing old machine charge. *- we moved the broken machine and installed the new machine. It doesn't dry. Home depot says it's been ** hours and we only care about customers for ** hours. Denied receiving any call from driver. No they won't fix or replace. *- we called and called and called. Finally somebody told us it was installed incorrectly. No mention about we paid for installation. *- we want it gone.
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Home Depot

Customer service issue
Reported by GetHuman-royal_ne
Dec 4th, 2018 - a mon ago
I have an issue with Home Depot too
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GetHuman-royal_ne started working on this issue
Dec 4th, 2018 2:50pm