Long time customer surprised by inability to reach Home Depot re. minor damage to new appliance

GetHuman1645813's customer service issue with Home Depot from November 2018

Help with my Home Depot issue
Top Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman1645813's own words
I have been unable to reach anyone by calling the many Home Depot customer service numbers and trying multiple menu options. ... New Whirlpool refrigerator delivered this morning has a scratch (which was hidden under taped-on Energy Guide info.) on the top freezer door. Scratch is about an inch long and down to bare metal at either end.
There seems to be no way to speak to anyone by phone at Home Depot - short of walking into a local store. Further, none of the Home Depot call menus offer an option to report this type of problem. This was surprising - and beyond frustrating.
Would like to request appliance touch up paint and a reasonable cash discount,
I have been a customer for decades and have purchased major home renovation products from them over the years. I am still a customer even after the Home Depot security breach several years ago, which resulted in my identity being stolen.
I have an issue with Home Depot too
How GetHuman1645813 fixed the problem
I finally stopped by a local Home Depot store, and the assistant manager graciously offered a discount for the damage (even though it likely happened at the Whirlpool factory) and offered appliance touch up paint.
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Home Depot

Whirlpool top freezer refrigerator
Customer service issue
Reported by GetHuman1645813
Nov 28th, 2018 - 9 mons ago
I have an issue with Home Depot too
Fixed
GetHuman1645813 shared how to fix
Seen by 12 customers so far
Similar issue to 817 others
0 customers following this
Items needed
Name
Order Number
Account email (for online orders)
Order date
Receipt Image
Phone number
Timeline
GetHuman1645813 started working on this issue
Nov 28th, 2018 4:13pm
GetHuman1645813 confirmed the issue is fixed. Hooray!
Dec 4th, 2018 8:27pm