Ordered a storage rack to be delivered. UPS delivered it to the wrong place so it was...

GetHuman1637917's customer service issue with Home Depot from November 2018

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Name, Order Number, Account email (for online orders), Order date, Receipt Image, and Phone number
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Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman1637917's own words
Ordered a storage rack to be delivered. UPS delivered it to the wrong place so it was "rejected." I've been issued a refund but I want to replace the order and have it delivered to the office, because it is too heavy for in-store pick up. Everytime I call the online customer service line it doesn't recognize the zip code and starts the message over. This has been a ridiculous process to fix a simple order.
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Home Depot

Customer service issue
Reported by GetHuman1637917
Nov 27th, 2018 - 9 mons ago
I have an issue with Home Depot too
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Seen by 3 customers so far
Similar issue to 809 others
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GetHuman1637917 started working on this issue
Nov 27th, 2018 4:28pm