Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1637917 may need:
Name, Order Number, Account email (for online orders), Order date, Receipt Image, and Phone number
Top Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman1637917's own words
Ordered a storage rack to be delivered. UPS delivered it to the wrong place so it was "rejected." I've been issued a refund but I want to replace the order and have it delivered to the office, because it is too heavy for in-store pick up. Everytime I call the online customer service line it doesn't recognize the zip code and starts the message over. This has been a ridiculous process to fix a simple order.
GetHuman1637917 did not yet indicate what Home Depot should do to make this right.
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