I purchased three pallets of sack Crete and was charged $** per pallet. My wife and I c...

GetHuman1177089's customer service issue with Home Depot from September 2018

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The issue in GetHuman1177089's own words
I purchased three pallets of sack Crete and was charged $** per pallet. My wife and I canceled our debit card because it’s a fraud issue and I can’t find the receipt. These palettes are very heavy. They’re not the normal pallet. I loaded these up in the back of my armada and figured no big deal I will just get store credit because I’m going to be shopping anyways. Caroline will not take these palettes back. I’ve showed her receipts of me spending thousands of dollars here. It’s three pallets. I understand that theft and loss prevention is a huge deal. But a $** store credit is the easiest decision to make when you have a loyal customer. Caroline has the authority to give me store credit. I even offered to take less for them or perhaps just get credit for one of them and they could keep the other two. I even offered to show her the person that help me load up these palettes on my trailer. She was having none of it. Cold personality. I wasn’t unpleasant in anyway. I just asked to speak to her personally because when I asked the cashier if I could talk to the manager he called her and she said no over the phone. If she would’ve took the time to come down and see that I’m a legitimate customer and this is a legitimate scenario. Again I am not asking for cash, and even offered to take less for them so I don’t have to load them back up into my car take them back out of my car and then bring them back when the receipt pops up. I want to talk to the district manager of this area and escalate this because although this is a very small and insignificant dollar value, the development of management is what’s in question here for me. I don’t understand how someone like that is in charge of the store. There are several ways to handle this and a stone cold No won’t work with you in any way on this is ridiculous. Because we canceled the card, they can’t look up my receipt if I give them the card number. I asked if there’s anyway they could look at the special orders for the store for the month of August, And I was told that they could not do that. It seems to me that this is personal and I have no clue why. I did see a loss prevention employee after being told no and I asked who was the highest ranking Manager on duty was because I thought this was strange. That really pissed Caroline off. She came over and proceeded to tell me that her authority is the law and every managers gonna tell me the same thing. From my experience as being a district supervisor for a retail chain, You can get a good feel on a situation pretty quickly. If this manager is treating customers in this manner over something like this, what else is going on? Not being able to look up the special orders or a willingness to at least prove that I paid for these palettes and wasn’t lying to her. That would’ve been a very respectable outcome. But just a plain fat no, route delivery, and extremely poor example set forth to subordinates around her. Not only that but other customers that witnessed thought it was ridiculous as well. So I throw this in your lap. I want the district supervisor from the Vallejo California store to call me on this. ***-***-****. Trust me I know good help is hard to find and people have good and bad days. I want to believe that this is a bad day for Caroline. Marcus Cardenad
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Home Depot

Customer service issue
Reported by GetHuman1177089
Sep 21st, 2018 - 6 mons ago
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Sep 21st, 2018 6:09pm
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