Order* H****-****** wood flooring glued type which I ordered * years ago for my house...

GetHuman-anna_flo's customer service issue with Home Depot from August 2018

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The issue in GetHuman-anna_flo's own words
Order* H****-****** wood flooring glued type which I ordered * years ago for my house. I took the original order from * yrs ago to match the wood. What I received was the click type. When I received the padding for the floor I questioned where the adhesive was. When the installers came they told me this type wood was the click and could not be glued. I told them I needed to get with HD they left but at no time was I informed that there was a *** charge since they didn't do the work. Now I'm being charged by HD. I don't feel I should have to pay this since I have wasted a lot of time on hold waiting to be called back and all I get from HD is I"M Sorry! I should get a discount on my order or at least a gift card. In the past I have recommended HD to family and friends after this job I don't think I can recommend or use HD again. I want to hear from someone about my issues and what will be done.
GetHuman-anna_flo did not yet indicate what Home Depot should do to make this right.
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Home Depot

Customer service issue
Reported by GetHuman-anna_flo
Aug 24th, 2018 - 4 mons ago
I have an issue with Home Depot too
Fixed
Seen by 3 customers so far
Similar issue to 450 others
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Timeline
GetHuman-anna_flo started working on this issue
Aug 24th 10:09pm
GetHuman-anna_flo confirmed the issue is fixed. Hooray!
Aug 28th 4:59pm