Home Depot Not standing behind service. I'm in Phase One of my renovation.

GetHuman-qhwarren's customer service issue with Home Depot from July 2018

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The issue in GetHuman-qhwarren's own words
Ordered new refrigerator to update my kitchen. Planning to order a stove and renoovate my kitchen and bath next. ... A samsung french door refrigerator was delivered today. The left door will not open due to the the wall. The delivery person said that I need a basic refrigerator. I ask him to return the refrigerator. and he said no that it's best for me to keep it and re order. I called the customer care line and they said that I should refuse the delivery. I called the delivery person's phone and he didn't answer. I called the deliver line back and they contacted him and he refused to come back (this was within a ** min window). I called customer care and they told me that it's best to go into the store. I spoke to Cory at the Ponce de Leon Home Depot. He told me that there is nothing that he could do and it's buyer's remorse. I'm remodeling my condo and plan to also purchase a stove, counter tops, kitchen cabinet doors and remodeling my bath. *I'm surprised that Home Depot does not stand behind their service. Is there anyone that I may speak with to resolve this issue? thank you, Hugh Warren, ***-***-****.
The delivery person suggested that I keep the item and reorder one that fits my kitchen. He stated that was the best course of action. I also called Samsung and the rep said this happens frequently and that I should contact the store manager.
I would like the refrigerator picked up and a new refrigerator delivered.
I'm beginning a renovation and planned to use The Home Depot. I've used them in the past and a friend also recommends them.
I called the Delivery line* the delivery person* Samsung* The Home Depot Customer Service line* Met with a manager in person at the Ponce de Leon Store* sent a tweet to The Home Depot and sent in an inquiry via messenger.
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Home Depot

Samsung Refrigerator
Customer service issue
Reported by GetHuman-qhwarren
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 280 others
0 customers following this
Items needed
Name
Order Number
Account email (for online orders)
Order date
Receipt Image
Phone number

Timeline

GetHuman-qhwarren started working on this issue
Jul 7th, 2018 8:48pm
GetHuman-qhwarren shared this issue with others over email
Jul 7th, 2018 8:48pm
GetHuman-qhwarren shared this issue with followers on Twitter
Jul 7th, 2018 8:49pm
GetHuman-qhwarren indicated the issue is not fixed yet.
Jul 7th, 2018 9:57pm
GetHuman-qhwarren indicated the issue is not fixed yet.
Jul 7th, 2018 10:04pm
GetHuman-qhwarren indicated the issue is not fixed yet.
Jul 8th, 2018 12:55am
GetHuman-qhwarren indicated the issue is not fixed yet.
Jul 8th, 2018 12:58am
GetHuman-qhwarren shared this issue with friends on Facebook
Jul 8th, 2018 12:58am
GetHuman-qhwarren shared this issue with followers on Twitter
Jul 8th, 2018 12:58am
GetHuman-qhwarren shared this issue with your circles on Google+
Jul 8th, 2018 12:59am
GetHuman-qhwarren shared this issue with others over email
Jul 8th, 2018 12:59am
GetHuman-qhwarren indicated the issue is not fixed yet.
Jul 9th, 2018 10:19am

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