In **** I purchased a Rheem home HVAC system from the Home Depot in Bolingbrook, Illino...

GetHuman-fberan's customer service issue with Home Depot from July 2018

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The issue in GetHuman-fberan's own words
In **** I purchased a Rheem home HVAC system from the Home Depot in Bolingbrook, Illinois. It is now less than five years old and requires the replacement of an evaporator coil. With a little research I discovered that this is not a unique predicament with regard to the Rheem A*C units. In fact there is now a class action suit against this company (your affiliate) for this very thing (substandard materials & construction). Since this is a very costly part to replace I am extremely disappointed that the Home Depot didn't do it's due diligence to protect it's loyal customers. Therefore, I'm contacting you today to find out what, if anything the Home Depot is willing to do on my behalf to remedy this issue. I look forward to your reply.
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Home Depot

Customer service issue
Reported by GetHuman-fberan
Jul 2nd, 2018 - a yr ago
I have an issue with Home Depot too
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Seen by 10 customers so far
Similar issue to 259 others
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Timeline
GetHuman-fberan started working on this issue
Jul 2nd, 2018 2:04pm
GetHuman-fberan indicated the issue is not fixed yet.
Jul 3rd, 2018 5:02pm
GetHuman-fberan indicated the issue is not fixed yet.
Jul 5th, 2018 4:00pm