I booked a hotel room via hotels.com using clubcard vouchers to enable me to stay after...

GetHuman-manaddie's customer service issue with Holiday Inn from December 2018

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The issue in GetHuman-manaddie's own words
I booked a hotel room via hotels.com using clubcard vouchers to enable me to stay after a christmas party. I was advised the party was on the **th I had every intention of attending and staying so booked a non refundable room. I have since been advised that the party is this weekend on the *th but have been advised that Hotels.com cannot amend the booking without agreement from yourselves. I have worked hard and saved my vouchers to enable me to enjoy the evening without worry of how to get home. I am not looking for a refund just a change of date. I wonder if you could work with hotels.com to allow the change in booking.. I have been advised the exact room that I booked is niw nit available to them but I am willing to pay any extra premium.
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Holiday Inn

Customer service issue
Reported by GetHuman-manaddie
Dec 5th, 2018 - a mon ago
I have an issue with Holiday Inn too
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Seen by 3 customers so far
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Timeline
GetHuman-manaddie started working on this issue
Dec 5th, 2018 4:07pm