I booked a room in Huntsville Ontario and the person who did the booking made it for th...

GetHuman-msvincen's customer service issue with Holiday Inn Express from July 2018

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The issue in GetHuman-msvincen's own words
I booked a room in Huntsville Ontario and the person who did the booking made it for the wrong date. I was racing Ironman on Sunday July * and needed a room Sat July *. The hotel was fully booked and could not offer any solution other than to book at another hotel and was told Holiday Inn would cover the cost for their mistake. We had booked a * queen suite as we had * people in our party. Needless to say trying to find a hotel the day before a big race in a holiday town on a Sat night in July was NOT ideal. The only thing we could find was a * bedroom condo with a King bed and a pull out couch so * of us had to sleep in a king bed. *Also, I was counting on the breakfast that was included with our Holiday inn room. I was VERY disappointed that nobody was willing to help us find a room considering the mistake was not my fault. This was not the stress that I needed the day before a big race while travelling with * kids. *My case number is *********** and I was speaking with David. My room reservation confirmation number was ********. Please let me know how to proceed. I am happy to provide you with my room receipt from the hotel that accomadated us. Please let me know where to email it.*Thank you*Sherilyn Vincent****-***-****
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Holiday Inn Express

Customer service issue
Reported by GetHuman-msvincen
Jul 10th, 2018 - a yr ago
I have an issue with Holiday Inn Express too
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Seen by 4 customers so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-msvincen started working on this issue
Jul 10th, 2018 12:57am
GetHuman-msvincen indicated the issue is not fixed yet.
Jul 11th, 2018 2:45am
GetHuman-msvincen indicated the issue is not fixed yet.
Jul 11th, 2018 5:19pm
GetHuman-msvincen indicated the issue is not fixed yet.
Jul 11th, 2018 5:24pm