Hi Hinge - I have been in touch multiple times about the fact that I accidentally (*x...

GetHuman3772251's customer service issue with Hinge from October 2019

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The issue in GetHuman3772251's own words
Hi Hinge - I have been in touch multiple times about the fact that I accidentally (*x) put my birthdate as ********** (Not sure why **** is an option) when it is **********. I have written to you about this. I received the following response. YET, I still cannot use the app. Please just remove my phone number (***-***-****) for your database and let me start over. That's all I'm asking (or just fix the issue). **Many thanks, *Neda ***Tue ********* *:** AM*Please type your reply above this line***Hi Nedabolourchi,**Thanks for writing in! Unfortunately, at the moment we're unable to change phone numbers on Hinge accounts due to how our backend is structured. We're aware of this issue and working on making it possible in the future, but we haven't quite gotten there yet.**In the meantime, you should still be able to access your current Hinge account through Facebook login if you have it authorized on your account. However, if you're worried about account security, my best advice is to delete and recreate your Hinge account with your new number, or if you cannot access your Hinge account just let me know and I can delete it for you.**I know that's a hassle and I'm so sorry I don't have a better solution for you at the moment. If you'd like help setting up a new profile or there's anything else I can do, please let me know!**Best,**Hinge Member Services

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Hinge

Customer service issue
Reported by GetHuman3772251
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 290 others
0 customers following this

Timeline

GetHuman3772251 started working on this issue
Oct 15th, 2019 10:34pm
GetHuman3772251 indicated the issue is not fixed yet.
Oct 16th, 2019 12:29pm

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