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GetHuman4254963's customer service issue with Hilton HHonors from January 2020

Help with my Hilton HHonors issue
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Before contacting them, items GetHuman4254963 may need:
Booking reference, Billing address, Email address on the account, Name on account, and Phone number on account
The issue in GetHuman4254963's own words
Change the name on the account. ... A few months ago I booked and paid for a room by phone for my daughter and the representative set up a Hilton account with my daughter's name (spelled incorrectly) and my email address. I would like to get my name put on the account so I may set up a password and use the account benefits. *Thank you.
The GetHuman app did not contact me and I waited for three hours for a phone call from them!
They could have called me while I waited for a call back for three hours.
I'm not sure I want to be a customer any longer.
I had to call a phone number and hold before talking to a live person who explained the account change process that I had to do on-line because they could not assist me on the phone.
How GetHuman4254963 fixed the problem

We are waiting for GetHuman4254963 to fix the problem and share the solution with the rest of us customers.

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Hilton HHonors

Hilton Honors account
Customer service issue
Reported by GetHuman4254963
Jan 15th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 298 others
0 customers following this


GetHuman4254963 started working on this issue
Jan 15th, 2020 8:08pm
GetHuman4254963 indicated the issue is not fixed yet.
Jan 16th, 2020 10:38pm
GetHuman4254963 indicated the issue is not fixed yet.
Jan 17th, 2020 3:15pm

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