We arrived at the hotel Saturday afternoon December **. We were looking forward to rela...

GetHuman-teecherj's Complaint issue with Hilton HHonors from December 2019

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The issue in GetHuman-teecherj's own words
We arrived at the hotel Saturday afternoon December **. We were looking forward to relaxing and having dinner at the beautiful rooftop bistro. We were told that the bistro was closed for a private party until *:** PM. We had an eaten since **:** AM and we’re famished so we had to go out. There is no sorry about that or what can we do to make it up to you? Nothing. Do you advertise the bistro as one of the positive things about the hotel and for $*** a night we were not allowed to eat there until later.**So after the party is over we are in our room relaxing and the music starts and I can hear every single song they are playing and all the words as well… Stevie wonder songs Elvis… Cinnamon girl… We could barely hear the TV. On top of that equipment is being dragged back and forth right over our heads.*So after the party is over we are in our room relaxing and the music starts and I can hear every single song they are playing and all the words as well… Stevie Wonder songs Elvis… Cinnamon girl… We could barely hear the TV. On top of that equipment is being dragged back-and-forth right over our heads. We complain to the night clerks who tell us “no worries!” What the **** does that mean? Whatever happened to good customer service? It’s not like we’re staying at a Motel *! I didn’t even offer to move us to another room. **On top of that the toilet kept running and would stop and start again until my husband fixed it.*Do I ever want to stay at a Hilton hotel again… Never we are going to only use Marriott from here on in. Terrible customer service very disappointed. We are older… I still work long hours and was looking forward to a peaceful weekend away.**Before we left we tried once again to tell them about our experience and we got a quick “sorry about that.” I have to wonder if all your facilities are like this.

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Hilton HHonors

Complaint issue
Reported by GetHuman-teecherj
Dec 23rd, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 297 others
0 customers following this

Timeline

GetHuman-teecherj started working on this issue
Dec 23rd, 2019 5:54pm
GetHuman-teecherj indicated the issue is not fixed yet.
Dec 27th, 2019 12:08am