We have stayed in the Hilton on numerous occasions in Southampton. *As we are regular c...

GetHuman-jnt_wise's customer service issue with Hilton HHonors from July 2018

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The issue in GetHuman-jnt_wise's own words
We have stayed in the Hilton on numerous occasions in Southampton. *As we are regular cruise ship users .*We stayed at the Hilton double tree in Southampton as we have many times and used our Hilton honour reward points .*Only on this occasion we were told we could not pay the usual £* per night to park and they said we had to pay a shocking £** a night !*As you can appriate we have no choice but to book the room as we cannot use the Hilton points on a cruise package .*This time we were told we could pay the £* a night but this would then stop .*If you care to look at our account we have lots of bookings with you ,*The outcome required is we either are able to use our points or we can still pay the £* per night to park !*We have no use for the points if they cannot be used in this way .*Kind regards Joanne wiseman

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Hilton HHonors

Customer service issue
Reported by GetHuman-jnt_wise
Jul 6th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 133 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Name on account
Phone number on account

Timeline

GetHuman-jnt_wise started working on this issue
Jul 6th, 2018 8:29am