November **** called HGV to cancel contract. Spoke with Dorian, Jan Anderson, no follow...

GetHuman5952563's customer service issue with Hilton Grand Vacations from April 2021

Help with my Hilton Grand Vacations issue
Before contacting them, items GetHuman5952563 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman5952563's own words
November **** called HGV to cancel contract. Spoke with Dorian, Jan Anderson, no followup. **** called to cancel. Received email from Debbie Rego*Resale Department ******* describing Exit Option No. * offering payoff*cancellation - copy available. Called *******, updated Jasmine. Called Angel *******, was referred to “resale”. Completed, emailed online form *******. No response.*Called Natasha *******, Annette, Gray *******, Peggy *******. Call Resale. Called Widline *******. No response. Called Evelyn ******* responding to several letters regarding “financial hardship,” Received no followup. Called Isabella *******, filled out form online - copy available. Said they'd email me, never did. Form promised a response. None received.*Because I haven't paid recent maintenance fees, received notice from HGV collection agency. Am prepared to deal with it when situation is resolved. In sum, received payoff*cancellation offer ******* and immediately responded. It was never honored by HGV.

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Hilton Grand Vacations

Customer service issue
Reported by GetHuman5952563
Apr 12th, 2021 - 3 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 7 others
0 customers following this

Timeline

GetHuman5952563 started working on this issue
Apr 12th 8:17pm
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Apr 12th 8:18pm
GetHuman5952563 indicated the issue is not fixed yet.
Apr 12th 8:18pm
GetHuman5952563 indicated the issue is not fixed yet.
Apr 12th 8:18pm
GetHuman5952563 shared this issue with followers on Twitter
Apr 12th 8:18pm
GetHuman5952563 shared this issue with others over email
Apr 12th 8:18pm