I coordinated a Bachelorette Party that had * separate reservations at the Hilton Garde...

GetHuman-gaberall's customer service issue with Hilton Garden Inn from May 2018

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The issue in GetHuman-gaberall's own words
I coordinated a Bachelorette Party that had * separate reservations at the Hilton Garden Inn in Chicago from ********* - *********. There were severe mechanical issues with the elevators that resulted in the entire hotel sharing * elevator. To better imagine the scenario, I was told by Guest Services that the hotel was at capacity, so please imagine how crazy the elevators situation and wait became with that many people using * elevator. Our party, containing ** individuals, were late to every single event, dinner, etc. due to the elevator issues, even after we allotted an additional ** -minutes of travel time in preparation of the elevator issue. We were on the **rd floor - the elevator was our only option. It would be ideal, that fixing this issue would include a discount to the bill, which was over $*K, for experiencing such time costly inconveniences. I would have booked our reservations at another location had I known the elevators would have disrupted the entire weekend.

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Hilton Garden Inn

Customer service issue
Reported by GetHuman-gaberall
May 30th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 160 others
0 customers following this
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GetHuman-gaberall started working on this issue
May 30th, 2018 6:01pm