I'm contacting you on behalf of a patient. Otis Brown, who is at the Behavior Unit at S...

GetHuman853304's customer service issue with Highmark Blue Cross Blue Shield from July 2018

11 views | 3 similar | 0 following
Help me with my issue
First: share to improve GetHuman853304's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman853304's next move: talk to Highmark Blue Cross Blue Shield when they open.
Highmark Blue Cross Blue Shield's call center is closed now. We will send GetHuman853304 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman853304 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman853304's own words
I'm contacting you on behalf of a patient. Otis Brown, who is at the Behavior Unit at St. Catherine Hospital. Member ID:*************.**According to a staff person, the patient is being over medicated. Given medication that's not needed. The family has been refused to see patient and has been informed that the patient will not be released until other medication is administered, medication that has many side effects that's not conducive to the patient's care.**The patient has not been regularly seen by the physician and is being punished because he refuses to take a shot of new meds. They will not allow him to communicate with his family to address concerns and treatment. **The medical necessity is not being met. Therefore, the insurer needs to stop payments to said provider. No due diligence is being met on the patients behalf. The provider is not only holding the patient against his and family wishes, but is in violation of laws and committing insurance fraud. **Concerned.

GetHuman853304 did not yet indicate what Highmark Blue Cross Blue Shield should do to make this right.

How GetHuman853304 fixed the problem

We are waiting for GetHuman853304 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Highmark Blue Cross Blue Shield's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman853304 fixes it.
This email address isn't valid

Highmark Blue Cross Blue Shield

Customer service issue
Reported by GetHuman853304
Jul 5th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman853304 started working on this issue
Jul 5th, 2018 11:34pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians