Not worth your time !!

GetHuman5303351's customer service issue with Hertz from September 2020

Help with my Hertz issue
The issue in GetHuman5303351's own words
Rent a vehicle that could accommodate for my disability and service animal plus medical equipment so that I could feel safe in the event of an emergency. ... Trying to book a small SUV since September * , due to hurricane Laura active claim with StateFarm given wrong vehicle already ***% disabled with service dog and wheelchair. I need a vehicle delivered ASAP. Delivery is an option if they have the staff- reason we chose Hertz was because of this feature. Staff was very rude. Left me for four hours waiting on a staff member that never came back. Call corporate they lied I said they told me that they did not have a vehicle that size available which wasn’t true. The young girl who put in my information was not supposed to process it and allow me to get there and pick out the vehicle I need and then we will process the claim but she didn’t and she closed it out. Well nobody wanted to deal with it. It took many calls , many disconnects beforeGetting the in result
Rent a vehicle that could accommodate for my disability and service animal plus medical equipment so that I could feel safe in the event of an emergency.This ordeal cause many anxiety attacks. Raise my blood pressure it is all I wanted was a vehicle it was big enough for me should accommodate my medical needs.
If I am on the membership plan why couldn’t I use my discount even though this was an insurance claim questionIt never was resolved. I ended up going to Alexandria picking the vehicle up having to be an extra $** a day above what my insurance is paid. Was told that it would be delivered to me. That was a lie.
This ordeal cause many anxiety attacks. Raise my blood pressure it is all I wanted was a vehicle it was big enough for me should accommodate my medical needs. I’m a new customer with hurts and I was very surprised by the lack of hospitality and the lack of proper staffing in this Alexandria, LA office. Two young ladies answering phones, checking in vehicles, making reservations, customersService. With hurricane Laura hertz didn’t have to do anything to pull that business in. They could’ve least given your staff the appropriate amount of help due to the busyness of this tragicic natural disaster. Honestly I would never want to deal with hertz again., If I am on the membership plan why couldn’t I use my discount even though this was an insurance claim question
It never was resolved. I ended up going to Alexandria picking the vehicle up having to be an extra $** a day above what my insurance is paid. Was told that it would be delivered to me. That was a lie.. I called corporate, my insurance company, hertz online rental, hertz claims office I tried every avenue that I could just to get this resolved. And in the end it was a vehicle that became available but I had to go drive the hour and something to pick it up and pay overages because this was on insurance claim.
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Hertz

Rental vehicle
Customer service issue
Reported by GetHuman5303351
Sep 26th, 2020 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 648 others
0 customers following this
Items needed
Name on booking
Billing address
Email on the account
Booking reference number

Timeline

GetHuman5303351 started working on this issue
Sep 26th, 2020 3:23pm
GetHuman5303351 confirmed the issue is fixed. Hooray!
Sep 28th, 2020 8:56pm
GetHuman5303351 shared this issue with followers on Twitter
Oct 5th, 2020 10:05pm