* am writing this email to make a formal complaint with regards to my recent experience...

GetHuman-dawit_mu's customer service issue with Hertz from August 2019

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The issue in GetHuman-dawit_mu's own words
* am writing this email to make a formal complaint with regards to my recent experience at Gardermoen airport with your company. *I rented a Volvo online from hertz mobile app and my reservation ID was J********** and I rented the car from **th July **** to **rd August ****, on the day of my arrival **th August i went to hertz office at the airport and instead of the initial payment which was given on the app *,***.** NOK but I was made to pay **** NOK and when I was asked why the lady told me that the **** NOK is a deposit and will be returned back to me when I return the car and it and I accepted and when to take the car. I found the car and when to the office to take child safety seats and I was given very dirty seats and even when I entered the car I found it very dirty and the guy in charge at the return office apologized and said if I take it as it is he will give me one child seat for free and I trusted the company and took the car. What amazed me today was upon returning the car the guy In charge was not treating me well and in addition he said the car have a scratch which was not on me but the guy wanted to put it on me and I told him that this was not the way to threat a customer and his reply was he doesn’t care I can go to other company in the future which is killing the company’s image. *To summarize it this unfair treatment needs to be handled and my initial deposit also should be returned and the other thing is the customer care should be improved.*Waiting for your swift reply.**Best regards,*Dawit.

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Hertz

Customer service issue
Reported by GetHuman-dawit_mu
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1882 others
0 customers following this
Items needed
Name on booking
Billing address
Email on the account
Booking reference number

Timeline

GetHuman-dawit_mu started working on this issue
Aug 4th, 2019 12:24am
GetHuman-dawit_mu indicated the issue is not fixed yet.
Aug 14th, 2019 7:04am

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