Hertz Rental Agreement * *********.**On June **, **** my family and I rented a vehicle...
GetHuman3220182's Refunds issue with Hertz from July 2019
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Name on booking, Billing address, Email on the account, and Booking reference number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman3220182's own words
Hertz Rental Agreement * *********.**On June **, **** my family and I rented a vehicle upon arriving at Ponta Delgada from Lisbon, Portugal. Within * hour of taking possession of the vehicle there was mechanical issues with the engine while shifting gears. I contacted Hertz Ponta Delgada via phone and requested a different vehicle. While driving back to the airport with my family to exchange the vehicle the engine ceased up and smoke exited from the hood and into the passenger cabin. I shut the engine off and contacted Hertz emergency number on the key chain fob. **Hertz said a tow truck and taxi driver would arrive shortly. Two hours later and after a frightened and anxious event with my family the two truck and car service finally arrived, and I went back to Ponta Delgada airport to retrieve the new vehicle. **On June **, **** I returned the *nd rented vehicle back to Ponta Delgada Airport. The Hertz customer service rep handed me my receipt (attached) in the amount of $***.** euros. I was also handed a mechanic repair bill (attached) in the amount of $***.** euros for the *st vehicle repairs. I told Hertz I would not be paying that and will dispute the charge.**On June **, **** upon arrival back home in the USA I went on the Hertz website and retrieved the final bill (attached) in the amount of $***.** euros. I contacted Hertz and filed a dispute claim on June **, ****. The claim * is ********. I am disputing three charges on this bill that should not be paid for by me which total $***.** euros plus **% tax. This is stated below:***Vehicle Damage** €***.** **Towing*Parking Fee*Taxi* €**.** **Other Misc. Charges** €**.** ****** €***.** x **% tax ( €**.** ) * €***.*******U.S. $$ conversion of €***.** is $***.**.**I look forward to a prompt resolution to this claim dispute. The credit card company, Bank of America, has also been contacted to dispute these charges with Hertz directly. **Sincerely,***Jonathan Peck
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