Rental Agreement No: ********* Rate Reservation ID: H********B* **Hi - I'm writing to v...

GetHuman2457919's customer service issue with Hertz from March 2019

1017 similar
0 following
Help with my Hertz issue
Next: our robot will wait on hold for GetHuman2457919 to get a Hertz rep on the line!
Always use the GetHuman Phone tocall Hertz. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2457919's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2457919 may need:
Name on booking, Billing address, Email on the account, and Booking reference number
The issue in GetHuman2457919's own words
Rental Agreement No: ********* Rate Reservation ID: H********B* **Hi - I'm writing to voice concern and anger over the car I reserved vs. the car I was given. I reserved a Jaguar XF, a "K" class car designated as Fullsize Elite. When I arrived, I was told that the vehicle wasn't available. Instead, and despite my objection, I was put in an Infinity Q** (G* Luxury Sport). The agent told me these were the same classes of cars. I called BS then, and I call it now. The Q** is half the car the Jaguar is, both in performance and price. The base Q** I drove had few features and was far from Jaguar's standard. Moreover, the Prestige Collection touts "The collection vehicles are reservable by make and model , so the car you reserve is the car you get." I wasn't given the car I reserved, but I was charged for it! I don't believe this is how Hertz treats customers, and I don't believe I was treated fairly. What, given that, will Hertz do to correct this situation? Thank you.
GetHuman2457919 did not yet indicate what Hertz should do to make this right.
I have an issue with Hertz too
How GetHuman2457919 fixed the problem
We are waiting for GetHuman2457919 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hertz's attention and get better help faster. Tap below to get started.
Having Hertz issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2457919 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2457919
Mar 12th, 2019 - 5 mons ago
I have an issue with Hertz too
Not resolved
Seen by 4 customers so far
Similar issue to 1017 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2457919 started working on this issue
Mar 12th 12:46am